Free Essay

Ethical: Consequential vs. Non-Consequential

In:

Submitted By imyr22
Words 551
Pages 3
Ethical: Consequential versus Non-consequential
Unit 2: AB221 Customer Service
December 15, 2014
Shalimyr Diaz Maldonado

The opportunity to either take over a business or start it from the ground up is stressful, but then rewarding at the same time. Being able to show others your analytical skills, procession, critical thinking skills, goal orientation and the confidence in running a company, is important to show strength. But it’s even better when you have the knowledge (educational or 10+ of experience) behind you, shows you know what you’re talking about due to those experience’s. So out of nowhere you’re presented with a decision that is going to add pressure, but could cause some tension on ethical views to implement. The questions now is, do you move forward with implementing or not implementing the product service change?

So let’s take a look at some reasons as to why the company would be taking such an approach into their product service change. Cost is very important to a company; more in not more out. But you have to wonder if there could be a financial issue with the company. How do you promote a product service to customer’s that want a product life over a year? Reliability is important. Do you dare to disclose certain information to executives, managers and your service representative? In addition, how ethical is it in selling a product line that you know will not last past a year life?

It seems with the analysis, it’s obvious that corners are trying to be cut. As to why is fully unclear of course. But as a person you have to start questioning your own moral. Do I do what’s right, stand firm and say no? Do I look the other way and move forward knowing that it’s wrong to deceive others? It’s easy for things to weigh on a person’s conscience.
Here’s an example to think about. We all primarily use cellphones. We all know that typically a cell phone life might last us up to two years max. Maybe more if there are not a lot of technical issues (screen freezes, screen goes blank, phone turns off and back on, on its own). But we as consumers seem that we cannot be without our cellphones, since we have become so receptive in depending on the product.

Is it possible that the owner of the company is taking an egoism approach; it seems that could be somewhat of the outlook? Just thinking about them self, the money and taking advantage of the customer service base. I do not believe that they are taking any consideration of non-consequentialist approach. Even the owner is trying to have everyone take the same approach; it just doesn’t seem too ethical.

I conclude that the owner is taking a strong approach on consequentialist approach. With taking a risk on the product service that is going to be provided. Is it possibly that the consumers whom buy the product service will notice the product not lasting a long time and spending more money than saving money on a product that they were to trust in? Less money coming in can cause loss of position, customer loyalty to leave and cause slander to the company brand name.

Reference

http://extmedia.kaplan.edu/business/AB221/AB221_1204A/Ethical_Systems1.ppt

Similar Documents

Premium Essay

Eth/316 Ethics Essay

...defined as the study of moral philosophy that involves systematizing, defending and recommending concepts of right and wrong conduct as it pertains to habit or custom. The ethical theory focuses on the actions or character of an individual in relation to an ethical situation or issue. When I think of ethics I automatically am drawn to the conclusion of something being considered right or wrong based on cultural rules, while on the other hand when judging the morality of a situation I will almost always base my decision on personal values of what I consider to be just. This paper will compare the similarities and differences of ethical theories as it relates to ethics and morality. Consequential Theories “Consequential theories base morality on the results or outcomes of behaviors. Actions with good consequences are morally right; actions with bad consequences are morally wrong.” (Nicholas Manias, 2013, Ethics Applied, p.113) Utilitarianism An ethical theory that is almost self-explanatory, concluding that the best moral action results in optimal use or “utility” in an individual producing more good in a situation than bad for great numbers. As stated in the reading, happiness vs. unhappiness and the outcome of happiness proves to be morally ethical. Non-consequential Theories “Non-consequential theories base morality on factors other than the results or outcomes of actions. These other factors can include duties, obligations, rights, law of nature, or social contracts”...

Words: 405 - Pages: 2

Premium Essay

Ethics

...A Summary of the Terms and Types of Ethical Theories Ethics is a branch of philosophy addressing questions about morality. Ethics is divided into two different ways of looking at the morality of humanity. They are Consequential and Non-Consequential. CONSEQUENTIAL ETHICS In Consequential Ethics, the outcomes determine the morality of the act. What make the act wrong are the consequences. It says, it will be legitimate to lie in order to get out of a serious problem, such as to save a persons life. In other words a white lie is fine. So the essence of morality is determined by the result or outcome of the act. NON – CONSEQUENTIAL ETHICS In non-Consequential Ethics, the source of morality comes from something else: law, God’s law, moral law, sense of duty, and your definition of what is the virtuous thing to do. All those considerations are built into the act itself before you could think of consequences, before it makes it right or wrong. One classic example is this system is lying. Lying could be wrong because in one system, it’s a violation of the nature of speech. It’s wrong to use a lie to achieve a good end. Simply put, a lie is a lie, is a lie. Egoism – Utilitarianism – Pragmatism Egoism - Means, act in your own self-interest. Utilitarianism - Do that which is moral only if the act produces the greatest amount of good for the greatest number of people. There are two brands of Utilitarianism: 1. Act Utilitarianism- Do the act. No consideration of before or after...

Words: 2474 - Pages: 10

Premium Essay

Three Ethical Approaches Based on Virtue, Duty and Consequence

...THREE ETHICAL APPROACHES BASED ON VIRTUE, DUTY AND CONSEQUENCE Three ethical approaches have evolved as the focus of those who study moral philosophy: virtue ethics, duty ethics and consequential ethics. Virtue ethics, associating ethics with personal habits, is associated with Aristotle. Duty ethics is associated with religious beliefs, although Kant tried to create a system of duties independent of belief in God. Consequential ethics is associated with the quest for rationalism during the Enlightenment, and especially with the Utilitarians. Virtue Ethics Plato and especially later Aristotle described moral behavior as “what the moral or virtuous person does.” The virtuous person develops a sense of right and wrong. This idea endures. We look to people we think of as ethical to give us advice on an ethical issue because such people have a sense of right and wrong. Aristotle tried to take the idea further, with less success. He thought that virtuous behavior meant people realizing their potential. He suggested that virtue was tied to moderation, a middle way between excess and deficiency. This idea is in practice not proven so helpful because where the midpoint is depends on where we put the extremes.[2] For example if an extreme drinker is someone who drinks six liters a day of vodka, then is three liters a day a moderate drinker? Markets operate without depending on the virtue of the business people who trade in them. But in practice ethical behavior is admired...

Words: 2724 - Pages: 11

Premium Essay

John Stuart Mill vs. Immanuel Kant

...John Stuart Mill vs. Immanuel Kant The aim of this paper is to clearly depict how John Stuart Mill’s belief to do good for all is more appropriate for our society than Immanuel Kant’s principle that it is better to do what's morally just. I will explain why Mill’s theory served as a better guide to moral behavior and differentiate between the rights and responsibilities of human beings to themselves and society. Immanuel Kant and John Stuart Mill are philosophers who addressed the issues of morality in terms of how moral customs are formed. Immanuel Kant presented one perspective in The Groundwork of the Metaphysics of Morals that is founded on his belief that the worth of man is inherent in his skill to reason. John Stuart Mill holds another belief as presented in the book, Utilitarianism, which is seemingly conflicting with the thoughts of Kant. What is most unique about the ethics of morality is the idea of responsibilities to particular individuals. According to both Mill and Kant, moral obligations are not fundamentally particularistic because they are rooted in universal moral principles. Both philosophers have made great impacts in their niche areas in the field. An analysis of their theories may help develop a better understanding of them and their theories. Mill holds an empiricist theory while Kant holds a rationalist theory. Kant explains morality through forms that he believes are essential to free and sensible judgment. Mill’s utilitarian approach...

Words: 2175 - Pages: 9

Premium Essay

Professional Ethics

...Rather, it solely depends on the overall non-moral good produced on accomplishing the act. The central idea here is that morality depends on the happiness produced after an ethical act or regulation. Hence the act is influential and not elemental. Therefore, utilitarianism is classed under “consequential” theory. Both Bentham and Mill were hedonists and regarded happiness as the most important thing in life. However, there was a conflict in the way they measured happiness. Bentham did not differentiate the pleasures obtained from the actions (Bentham, 1781). According to him, any work that generates happiness- be it eating or listening to music was essentially good. He was concerned about the quantity of happiness produced by doing an action. In contrast, Mill’s theory (Act Utilitarianism) focused on the quality of the action that produces happiness. He distinguished the pleasures into lower and higher pleasures. The former constituted of tactile sensuous pleasure like sleeping or eating, while the latter comprised of more intellectual behavior like listening to elegant music or reading a poem. According to him, the higher pleasures were valuable and posited to be given more importance than the lower pleasure. “It is better to be a human being dissatisfied than a pig satisfied, better to be Socrates dissatisfied than a fool satisfied” (Mill, 1863). According to conventional utilitarianism, a person acting in a comprehensive ethical way should struggle to produce maximum...

Words: 3042 - Pages: 13

Premium Essay

Harris Vs Forklift Sys Summary

...Consequently, the court remanded the case for contemplation of whether an antagonistic environment had been fashioned. The court determined that the district court’s apprehension that Harris had agonized psychological harm that might have been prejudiced in a decisive decision, specifically given the court instituted that this to be a closed case (Harris vs. Forklift Sys. Inc,2009). A written standard of operations procedures make available to both employees and executives with a synopsis of the type of behavior and performances the company expects. It summaries what actions are undesirable and what procedures are reserved for if an employee encroaches upon the standard of operations procedures code of comportment. Employees look to supervisors and administrators for direction on how they ought to conduct themselves. Any executive should be cognizant of and make ethics-based pronouncements and screen the persons that are placed into management roles in that organization for the identical principles. Organizations essentially must hold their employees answerable when they display unethical actions. I would begin this by apprising all new employees of the instructions during their orientation conferences. Faithful employees feel that a business values the hard work they put into achieving responsibilities every day. A devoted worker is less likely to entertain the idea of being unethical. I would recommend that a business show...

Words: 1377 - Pages: 6

Premium Essay

Teaching Assistant

...financial crisis. After expanding robustly in 2007 (by 90% yoy by total value of sukuk issued), the sukuk market experienced a marked slowdown in 2008 and 1H09 due to the following reasons: • • • Challenging market conditions and drying up of liquidity Wide credit spreads and shortages of USD funding in issuing countries Challenging economic environment in the GCC countries, particularly in the UAE Nevertheless, as the overall market conditions improved, the primary sukuk market rebounded in 2H09. Third quarter issuance was up by 162.5% yoy and 61.9% qoq to USD8.8bln, followed by a strong issuance of USD8.1bln in 4Q09. These were in comparison to USD2.2bln in 1Q09 and USD5.5bln in 2Q09. Global Sukuk Issued 1H09 vs. 1H08 12000 10000 USD mln Global Sukuk Issued 2H09 vs. 2H08 Other 18000 16000 14000 12000 10000 8000 6000 4000 2000 0 MENA +292.1% yoy MENA Other USD mln 8000 6000 4000 2000 0 4633 10075 6469 6382 1152 1H08 1H09 2277 2041 2H08 6854 2H09 Source: Zawya, IFIS, Bloomberg, KFHR In 4Q09, global sukuk issued amounted to USD8.1bln, up by 752.1% yoy. On a quarterly basis, the amount of sukuk issued in 4Q09 was however lower than that recorded in 3Q09 by 8.6%, partly attributed to jitteries in the sukuk market resulting from Dubai World’s announcement on its debt restructuring. Global Sukuk Issuance Trend, Quarterly Basis (4Q08-4Q09) 10000 8000 USD mln 6000 4000 2000 0 4Q08 Source: Zawya, IFIS, Bloomberg, KFHR MENA Other 1Q09 ...

Words: 1569 - Pages: 7

Free Essay

Debate Topic – Couples Wishing to Undergo Ivf Treatment Should Be Awarded the Legal Right to Choose the Sex of Their Child.

...known as gender selection, has attracted great interest and controversy over the years. Gender selection has been associated with a number of ethical, moral, social and legal issues. Sex selection may be performed for medical reasons to avoid sex-linked diseases or for parental preference. The topics I will be covering include eugenics, beneficence, utilitarianism and pre-genetic screening in regards to sex linked diseases. Eugenics can be defined as the study or belief in the possibility of improving the qualities of the human species. In the context of IVF treatment positive eugenics encourages reproduction by implantation of healthy embryos with inheritable desirable traits and negative eugenics seeks to identify and dispose of embryos found to carry undesirable inheritable traits. Utilitarianism in the context of IVF sex selection and genetic screening is defined by the principle of utility which seeks to judge moral rules, actions and behaviours on the basis of their consequences. Where an action produces the best possible outcome; that being the greatest good for the greatest number it is seen as ethical and moral. Therefore the testing, screening and disposal of genetically impaired embryos and implantation of only healthy and preferred embryos is justifiable because the outcome is seen as beneficial for the majority. The ethical principle...

Words: 5084 - Pages: 21

Premium Essay

Lwc1 Course Notes

...FUNDAMENTALS OF BUSINESS LAW & ETHICS INTRODUCTION TO CONTRACTS What is the definition of a contract? a promise that the law will enforce 4 Parts of a Contract Agreement: one party must make a valid offer, and the other party must accept it. Consideration: there has to be bargaining that leads to an exchange between the parties. Legality: the contract must be for a lawful purpose. Capacity: the parties must be adults of sound mind. Describe the various types of contracts. bilateral: BOTH parties make a promise. This is the most common and is used for services, sale of goods and almost anything else. A promise for a promise... unilateral: ONE party makes a promise the the other party can accept only by doing something. This is a less common contract. express: In an express contract the two parties explicitly state all important terms of their agreement. This is the majority of contracts. implied: In an implied contract, the words and conduct of the parties indicate the intended agreement. This is less common. executory: one or more parties has not fulfilled obligations executed: all parties have fulfilled their obligations valid: satisfies all of the law's requirements unenforceable agreement: the parties intend to form a valid bargain but a court declares that some rule of law prevents enforcing it voidable: the law permits one party to terminate the agreement void agreement: neither party can enforce, usually because the purpose of the deal is illegal or...

Words: 27321 - Pages: 110

Premium Essay

Consumer Behavior

...[pic] IQRA UNIVERSITY “Comparative analysis of consumer preferences for women clothing brands in Pakistan” Foreign brands Vs Local brand Consumer Behavior Research Project Report Submitted to: Shahnawaz Adil PREPARED BY: Jawaria Vohra 4533 (javeria.vohra@hotmail.com) Komal Sarwar 4172 ( komi.sarwar@hotmail.com) Mehwish fareed 4266 (m4mehwish32@gmail.com ) Huma sohail (humasohail90@gmail.com) Mariam Shahid (mariam-marry@hotmail.com) CHAPTER 1 INTRODUCTION 1. Introduction. The topic is being researched upon because the Pakistani women now play a vital role in the economy of Pakistan and now have a greater buying power and consumption pattern while purchasing clothes. Clothing is one of the most essential factors of one’s daily life, especially when it comes to women. Gone are the days when women used to sit back at home and their husbands used to shop and buy them a dress a month. Contrary to it the contemporary fashion market is being revolutionized and being known by the women clothing industry at its major part 1.2 Background Globalization has lead to a vast information and decision making set for everyone. Due to globalization, people are aware of product, their attributes, quality, prices and the number of substitutes they can refer for a certain product or service. As a result of globalization, a gap between nations and their culture have reduced, and people are adopting the trends of other countries...

Words: 6942 - Pages: 28

Premium Essay

Research

...Research Methodology & Fundamentals of MR. 100 Marks Course Content 1. Relevance & Scope of Research in Management. 2. Steps Involved in the Research Process 3. Identification of Research Problem. 4. Defining MR problems 5. Research Design 6. Data – Collection Methodology, Primary Data – Collection Methods / Measurement Techniques – Characteristics of Measurement Techniques – Reliability, Validity etc. – Secondary Data Collection Methods – Library Research, References – Bibliography, Abstracts, etc. 7. Primary and Secondary data sources and data collection instruments including in-depth interviews, projective techniques and focus groups 8. Data management plan – Sampling & measurement 9. Data analysis – Tabulation, SPSS applications data base, testing for association 10. Analysis Techniques – Qualitative & Quantitative Analysis Techniques – Techniques of Testing Hypothesis – Chi-square, T-test, Correlation & Regression Analysis, Analysis of Variance, etc. – Making Choice of an Appropriate Analysis Technique. 11. Research Report Writing. 12. .Computer Aided Research Methodology – use of SPSS packages Reference Text 1. Business Research Methods – Cooper Schindler 2. Research Methodology Methods & Techniques – C.R.Kothari 3. D. K. Bhattacharya: Research Methodology (Excel) 4. P. C. Tripathy: A text book of Research Methodology in...

Words: 5115 - Pages: 21

Premium Essay

Arguments for and Against Euthanasia in Terms of Teleological and Deontological Theories

...ABSTRACT The most important general and theoretical horizons regarding bioethics refer to the foundation of ethical theories. We can talk about two main general categories in which we can place the ethical theories: teleological and deontological. From the first category we enumerate the Aristotelian perspective or the one developed by J. St. Mill, while the Kantian perspective is exemplary for deontological ethics. According to the teleological perspective, a form of human behavior is described as moral or non-moral according to the goals explicitly set. The mere achievement of these goals is a necessary and sufficient condition to qualify as moral people’s actions or deeds without taking into account the “intermediate stages” of the actions performed to achieve those goals. Deontology, as a general horizon of articulating the ethical theories, believes on the contrary that in every moment of our existence, every action or deed that we accomplish can be described as moral or non-moral according to the ethical principles underlying our behavior. The very important consequences arising from the two general theoretical horizons concern two different perspectives on “human nature”, or what we call the essence of the human being. Starting from this horizon we will have the consequentialist and deontological dimensions related to euthanasia. The bioethical dimension in which we will discuss the issue of euthanasia involves both dimensions or horizons. The arguments against...

Words: 9099 - Pages: 37

Premium Essay

Ddkk

...the Materials (including all component parts, media, documentation and any prior versions and upgrades). You may not copy or allow any copies of the Materials to be made for others, whether or not you charge anyone else for the copies. Limitation of Liability. JIU™ PROVIDES ALL OF THE MATERIALS “AS IS” WITHOUT WARRANTY OF ANY KIND. EACH OF JIU AND ALL ITS DEVELOPERS, TEACHING FACULTY, DIRECTORS, OFFICERS, EMPLOYEES OR AFFILIATES DISCLAIM ALL OTHER WARRANTIES, EITHER EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO IMPLIED WARRANTIES OF MERCHANTABILITY, NONINFRINGEMENT AND FITNESS FOR A PARTICULAR PURPOSE. IN NO EVENT WILL JIU OR ITS DEVELOPERS, TEACHING FACULTY, DIRECTORS, OFFICERS, EMPLOYEES OR AFFILIATES BE LIABLE TO YOU FOR ANY CONSEQUENTIAL, INCIDENTAL, OR INDIRECT DAMAGES (INCLUDING DAMAGES FOR LOSS OF BUSINESS PROFITS, BUSINESS INTERRUPTION, AND THE LIKE) ARISING OUT OF THE USE OF OR INABILITY TO USE THE SYSTEMS OR PROCEDURES DESCRIBED IN THE MATERIALS, EVEN IF JIU OR AN AUTHORIZED JIU REPRESENTATIVE HAS BEEN ADVISED OF THE...

Words: 13856 - Pages: 56

Premium Essay

My Research

...Abstract Purpose – This paper seeks to examine the ethical dilemmas that emerge when offering microfinance services in BOP markets. Design/methodology/approach – Utilizing the ethical lenses of deontology, teleology, virtue ethics and moral relativism, the paper builds on prior research on ethical issues in BOP markets and the ethics of microfinance to highlight the specific stakeholder impacts facing MFIs. Relevant literature and examples from practice are utilized to illustrate the different ethical perspectives. Findings – In general, many of the key dilemmas represent themselves in the extreme poverty segment of the BOP where commercial business models have the least traction. Research limitations/implications – Propositions are developed for the corrective actions in the paper which might allow future research to uncover differences in intervention success in different BOP markets. Practical implications – The discussion of potential interventions for the various stakeholders may ameliorate criticisms of MFIs, suggest opportunities for cross-sectoral partnerships and improve outreach to the poorest of the poor. Social implications – For each issue addressed, this paper looks at the types of corrections that are made or called for through markets, government actions and civil society to respond to the negative impacts uncovered through our analysis. Originality/value – The analysis in this paper contributes to the theoretical ethical literature with a very specific application to...

Words: 11409 - Pages: 46

Free Essay

The Contemporary Use of Power

...King’s dream for social and political equality for African Americans. Still others, including the newly elected President, reached back to Lincoln. President Obama would also, invoke the founding fathers, giving credit to the social experiment that democracy is and thus hinting to the efforts of Washington and others. The days that followed the Obama election would be filled with symbolism leading to the concert on the steps of the Lincoln memorial, and the day of service, called by the President, in honor of Dr. Martin Luther King Jr. the day before inauguration. The election of President Obama seemed to have brought full circle the experiment of democracy. The dreams of the founding fathers were present, the echo of Lincoln’s consequential Presidency were present, and certainly the dreams and speeches of Dr. King were front and center in this cultural moment. Yet the cultural moment represented so much more than a continuum of ideas and dreams of significant men. This moment was one of the first major societal changes in a generation. Perhaps not Ironically, the election of Barak Obama had ripple effects upon social change in the United States and what came full circle on November 4, 2008 for the African American and minority communities would begin to happen for yet another oppressed minority, in the years...

Words: 8168 - Pages: 33