...Ethics Case Study HCS/335 April 6, 2015 Beryl Keegan Ethics is a very important aspect in someone life either it’s from a professional or personal stand point. With having ethics help individuals with determining whether their action is right or wrong. Interpersonal ethics are essential within any career. Healthcare is a number one profession where ethics is essential, due to the fact you are dealing people from all different type of lifestyles and situations. In this case study, Jerry McCall is Dr.Williams office assistant. He has received professional training in both a medical assistant and LPN. He is handling all the phone calls while the receptionist is at lunch. A patient calls and says he must have a prescription refill for Valium and antidepressant medication, called in right away to his pharmacy, since he is leaving for the airport in thirty minutes. H states Dr. Williams is a personal friend and always gives him supply of Valium when he as to fly. Only Jerry is in the office at this time. Jerry is unable to provide the patient with the medication that he needs for his flight. When prescribing a medication the prescribed practioner is responsible in case the prescription given cause any harm or doesn’t conform in all essential respect the law and regulations."(Federal Register Volume 75, Number 193). Jerry needs to apologize for the inconvience and advise the patient under the penalty...
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...Ethics Project 1 Diane’s analysis Step 1: Obtain the relevant facts: • Diane does not have the knowledge to conduct the audit • Diane and her assistant, Will, have limited time to finish with the audit • There is a company policy to record all work hours • At day three, they have not done any progress in the job • To be able to finish the audit job without going over budget they will have to work extra hours without recording them Step 2: Identify the ethical issues from the facts: Is it ethical for Diane to continue being the senior auditor for Northco Power? Is it ethical for Diane and Will to work extra hours without recording them? Step 3: Stakeholders affected: a) Diane: being asked to perform a job for which she has not enough knowledge; hours of work will be affected; pay will be affected; may lose her job; performance review may be affected. b) Overhouser & Rice: work policy may be violated; may do its client, Northco Power, an injustice; may reward employees inaccurately. Step 4: The alternatives: a) Withdraw from the audit job b) Work the extra hours and report them c) Work the extra hours but do not report them Step 5: Consequences of each alternative: a) If Diane withdraws from the audit job she may lose her employment with Overhouser & Rice or may get a negative performance evaluation. Overhouser & Rice may not be able to finish the job for Northco Power and may lose a client. However, this may give Randy the opportunity to analyze his current way...
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...Ethics Case Study Ethics Case Study Jerry McCall has received training as a medical assistant and as an LPN but given the fact that he was hired on at the facility to be Dr. Williams’s personal office assistant, he does not have the right to issue the patients’ refill order for Value and an antidepressant medication. He has been hired as Dr. Williams’s assistant in the office. This patient that has called in could be on restriction from receiving these medications he has requested and found a chance to get a refill because a new person took the phone call. There are questions to be asked when trying to understand the situation that the patient gives. Why didn’t the patient prepare for his trip in advance instead of waiting until the last minute to call in and get a refill for the requested medications? He could have given a time frame of 30 minutes so that Mr. McCall would not have time to consult Dr. Williams before making an ethical decision. There would be no difference if the medication that was being requested were for control of high blood pressure that the patient critically needs on a daily basis. Any type of medication request would need to be authorized by the doctor first. Dr. Williams could have changed the type of blood pressure medication that this patient needs or he may want to try the patient on a different type of medication when this patient’s medication refills are gone. You can never assume that the patient knows his or her doctor’s intentions...
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...Ethics Study Case Victoria Wilder HCS/335 November 21, 2011 Rhonda Dempsey Jerry McCall is Dr. Williams’ office assistant. He has received professional training as both a medical assistant and a LPN. He is handling all the phone calls while the receptionist is at lunch. A patient calls and says he must have a prescription refill for Valium, an antidepressant medication, called in right away to his pharmacy, since he is leaving for the airport in thirty minutes. He says that Dr. Williams is a personal friend and always gives him a small supply of Valium when he has to fly. No one except Jerry is in the office at this time. Jerry is faced with a dilemma that is common but illegal in the field of healthcare. Jerry does have professional training as a medical assistant and an LPN, but there are four different kinds of medical assistants. Clerical, administrative, clinical, and specialized medical assistants and depending on which one Jerry has training in, there is one that will qualify him to call in medical prescriptions. Clinical medical assistants can call in prescriptions to pharmacies but it depends on the specific laws of the state, but even though Jerry has received training, he is still the office assistant. The patient that has called in is a personal friend of Dr. Williams and needs Valium before he takes a flight in thirty minutes. Valium is an addictive drug and can sometimes be used as a recreational drug than what it is needed for. As far as Jerry knows, it...
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...Kimberly McGeehan University of Phoenix HCS/335 Professor William Bross July 3, 2011 Ethics Case Study Introduction There are two things first to understand about ethics. First, ethics refers to well-founded standards of right and wrong that tells what individuals should do, in terms of the right, obligations, benefits to society, fairness, or specific virtues. Ethical standards include those that are virtue of honesty, compassion, and loyalty. Ethics are adequate standards of because they are supported by consistent and founded reasons. The second thing about ethics refers to the study and development of one's ethical standards. Feelings, laws, and social norms can deviate from what is ethical. 1. Does Jerry’s medical training qualify him to issue this refill order? Why or why not? Jerry’s medical training does not qualify him to issue a refill order because the patient’s physician is the only one that can issue a prescription and in this case Jerry is not this patient’s physician. Supposing Jerry called in a prescription, and the patient had an adverse reaction, there would be a big lawsuit against Jerry. Not only Jerry, but his employer also would be facing malpractice. If an employee makes a mistake then it is the employer is responsible for the actions of their employees. Jerry should explain to the patients that he is not authorized to issue any prescriptions of any kind. 2. Would it make a difference if the medication requested were for control of high...
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...Ethics Case Study 1 Lynette A. Volk HCS/335 March 31st, 2-14 Beryl Keegan Abstract Jerry McCall is an employee in a medical office for a Dr. Williams and is professionally trained as both a medical assistant and as a licensed practical purse. While Jerry is alone in the office and the receptionist is at lunch, a patient calls and is requesting a refill for an antidepressant medication, Valium, and states he needs the refill right away, as he is leaving for the airport in 30 minutes. The patient is stating that the doctor is a personal friend of his and that the doctor always orders him a small supply before flying. Jerry must wrestle with the ethical dilemma of what he wants to do and what is legally and ethically the correct thing to do. This paper will determine that Jerry is not legally qualified to refill the valium, or any other medication as it is not within his scope of practice. Ethics Case Study 1 Jerry McCall’s professional training as an LPN and medical assistant does not qualify him to refill the valium order for a patient because it isn’t within a medical assistant’s or an LPN’s scope of practice. Only a physician or physician’s assistant can prescribe and refill prescriptions because they are trained to do so. Jerry has been formally trained and therefore knows what he is not qualified to refill any medications, especially valium, a antidepressant and a controlled substance. It doesn’t make a difference whether it was controlled substance, a blood...
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...Ethics Case Study Susan M. Brandt HCS/335 February 12, 2012 Professor Beryl Keegan University of Phoenix/Axia Ethics Case Study When we look at health care professionals they are immersed in ever-changing environments. In this case study it is important to know and understand how people face different situations within their everyday lives. Health care has been the main focus for individuals that have anything wrong with them such as an illness or a disease. People that are going through something like this go through a lot and they all have different ways of dealing with the issues. Organizational ethics should also influence both role conflict and mindfulness (Valentine, Godkin, & Varca, July). There are two things that we must understand when it comes to understanding ethics. First, ethics refers to the well-founded standards of both doing right and wrong this tells us what individuals should do, when looking at terms of the right, obligations that benefits to society, fairness or specific virtues. Ethical standards include those that are virtue of honesty, compassion, and loyalty. Ethics are adequate standards of because they are supported by consistent and founded reasons. The second thing to take into consideration about ethics is that ethics refers to the study and development of one's ethical standards. Feelings, laws, and social norms can deviate from what is ethical. 1. Does Jerry’s medical training qualify him...
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...Ethics Case Paper Class: HCS 335 Date: 6-4-2010 Ethics Case Paper Jerry McCall’s is working for an office assistant but when the receptionist went to grab lunch Jerry said he would listen for any phone calls while she was gone. Jerry received a phone call from a patient that is seen regularly in the office. The patient needed to leave within 30 minutes and needed some more of his antidepressants refilled because it calms him down so he is relaxed for when he is on the air plane flight. Jerry needs to figure out how to get the medication to the patient before he leaves because it is something he needed. Jerry has some medical training that I feel would allow him to call the prescription in for the patient. Where I worked the employees were about to call prescriptions in for patients that needed refills on their medications if there is a written slip from the doctor that qualified personnel is allowed to call prescriptions in. Now if Jerry was not given permission he could call the doctor on duty to get permission or have the doctor calls a prescription in for the patient before he leaves. This type of medical is one that the patient should have because it helps with his moods and how they handle themselves in the everyday world. An antidepressant is not a medication that one can just stop at anytime so the patient needs to have a refill on his prescription. Because this medication needs to be taken every day, Jerry should be able to call the prescription in...
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...Module 3: Ethics Case Analysis UMUC UCSP-615A_9055 28 July 2015 Amy L. Pancio TurnItIn Score - 9% Introduction The case title, Quality Management – Signing off on a Substandard Product from Santa Clara University, is the basis for the following analysis. This case is based on Lauren who is a newly employed quality engineer whose job it was to make certain that the specifications of the customer’s needs are met based on a product her company was supplying. The technology company that Lauren is employed by was chosen because they had a good reputation for getting the job completed in a timely manner and producing quality work. Lauren faces an ethical dilemma when the testing of a product proves to be substandard and upper management wants to deliver the product so as to not to risk losing the contracted work with the customer. The report proved this product was just under substandard quality when placed in extreme conditions and so the managers felt this situation would be minimal and could pursue production without further costs or testing. This case will be analyzed to determine the ethical dilemma that Lauren faces in approving the substandard product and moving forward with production. Ethics To determine the ethics for this case study it is best to establish and understanding of ethics. The simple definition for ethics from the Oxford Dictionary (2015), states that they are “moral principles that govern a person’s or group’s behavior.” These principles...
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...Ethics Case Study HCS478 January 6, 2010 Barbara Scheibe, RNC, MSN Ethics Case Study Healthcare professionals are faced with ethical dilemmas and issues on a regular basis especially in the emergency department. The purpose of this paper is to identify ethical issues within a case study. This case study involves an eight month old infant who presents to the emergency department with injuries. After arriving at the emergency department it is noted that the infant has bilateral fractured femurs. The ethical issue identified within this case study is the possibility of child abuse by either the mother or a worker at the daycare facility. The nurse makes notes of her concerns within the patients chart as well as verbalizes concern to the emergency room physician regarding the injuries to the infant. It appears to be a lack of follow-up with these concerns so this presents an ethical issue. There are eight ethical principles that a nurse should learn to apply to each situation that he or she feels there is an ethical decision that needs to be made. The eight principles to apply are autonomy, beneficence, nonmaleficence, veracity, fidelity, justice, paternalism, and respect for others (Guido, 2010). Within the nursing field advocacy plays a critical role in keeping the patients safe throughout their encounters with the health care system (Beyea, 2005). One of the conflicts noted in the situation listed is, more research should have been conducted to investigate...
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...Ethics Case Study HCS/335 Ethics Case Study There are many situations in which ethics come into play, especially concerning the healthcare industry. Day-to-say operations require employees to know how to handle certain situation in the most ethical way possible. The refill of a controlled substance such as Valium, an antidepressant medication, is just one example of how knowing what the responsible and ethical thing to do can be crucial in the workplace. Jerry McCall currently works as an office assistant within the medical practice of Dr. Williams. Jerry has professional training as both a medical assistant and as an LPN. On this particular day Jerry is covering for a receptionist during their lunch break by answering any phone calls that the medical office receives. One of the phone calls that Jerry answers is in regards to a patient who states they must have a refill on their prescription od Valium. The patient states that the prescription must be called into his pharmacy right away because he is leaving for the airport in 30 minutes. The patient also states that Dr. Williams is a personal friend and always supplies him with valium when he has to fly. Jerry is currently the only employee at the office that can make the decision of what to do (Fremgen, 2009). The first thing that needs to be addresses in this situation is whether or not Jerry’s medical training qualifies him to issue the refill of this medication. Although Jerry has medical training...
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...Ethics Case Study In the case study we will be looking into at a guy named Jerry McCall. He is a Licensed Practical nurse who has also had training as a Medical assistant. Jerry was filling in for the receptionist when he received a call from a patient, the patient stated that he was a close friend of the doctor and asked Jerry to call in a prescription for Valium; the patient also mentioned his plane will be leaving in 30 minutes and he needed it right away. As you can see this throws up red flags, to start Jerry is not a Medical doctor and does not have authority to call in prescriptions. Also Jerry knows that Valium is a narcotic and a very addictive drug. Another thing to think about is this gentleman that called mentioned he was leaving to catch a flight in 30 minutes and needed it right away. Plus to add to it all the gentlemen mentioned he was a close friend of the doctor. In the healthcare field this can be a very common problem, in this situation Jerry needs to explain to the patient that although he is an LPN he is not qualified to refill prescriptions. He should also try to keep the patient calm by explaining how he will pass the information on to the receptionist so that the doctor can take care of this. Now even if the prescription was for any other kind of medication like blood pressure medication, Jerry is still not qualified to refill prescriptions and could face legal action if he did so. Now if Jerry did...
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...Ethics Case Study Amanda Williams HCS/335 June 30, 2014 Jodie Ausloos Ethics Case Study While the training that Mr. McCall has is extensive, he is not qualified to refill this type of prescription. This type of prescription should only be refilled by the physician himself. This would be a hard decision for Mr. McCall to make. The patient needs the medication to control his anxiety while flying. However, this is something that Mr. McCall is not licensed to do. This should be told to the patient while on the phone. However, the patient could also be informed that Mr. McCall will be willing to take measures to assist the patient with his needs. If the patient becomes agitated, Mr. McCall should assure the patient that he is there to assist him but he is the only one in the office at the time and he is not able to satisfy his request. If the medication was for a prescription that would control the patient’s blood pressure then there would not be a problem with Mr. McCall refilling that prescription. However, this is not the case. The pharmacy would not accept the prescription filled by Mr. McCall. “Pharmacy laws define the terms of prescribing, dispensing, and administering in relation to medications and who is legally authorized to perform these functions” (Randolph, 1996). If Mr. McCall was to refill the prescription for this medication and the patient was to have a terrible side effect; Mr. McCall would not be protected by law. This could lead to a law suit that the patient...
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...Ethics Case One ethical lesson from this article, is when something is wrong, one should speak up and let their voice about the issue be heard. A second lesson from this case is that a lot of times middle management does not report all of the facts to top management in order for critical decisions to be made. Finally, a third ethical lesson from this case is to tell the truth about effects of decisions or information being presented, so that way it is true and unbiased. All three of the above listed lessons are relevant to someone who decides to enter into the accounting profession. This is because as accounts, one of our duties is to provide accurate and timely information in order for decisions by investors, creditors, and internal managers to be made. Most all of the ethical lessons that were discussed in the case were based on misleading information, or information that was inaccurate when trying to make a final decision. The decisions discussed in the case were not made in order to help make decisions; rather top managers were trying to save themselves and their reputations. The first ethical lesson pulled from the case was that when there is information that is misrepresented or wrongly described, one should not hesitate to speak up. Whether you are looking over information from peers on your own level or information from top-level management or anyone higher in a company than you, one should be able to speak up to misrepresented information. As someone going...
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...Potential Ethical Complications for Medical Advice from Office Staff Andrea Sammut University of Phoenix Healthcare Ethics and Social Responsibility: HCS /335 March 28, 2011 Jodie Ausloos Potential Ethical Complications for Medical Advice from Office Staff Jerry is a medical assistant who is also and LPN (licensed practical nurse). Jerry is an employee of Dr. Williams’ a licensed medical doctor. Jerry’s responsibilities include administrative as well as patient-oriented tasks such as taking medical history and vitals. Jerry also shared the administrative during such as answering the phones. In this case study Jerry is alone in the office without the supervision of Dr. Williams. Jerry receives a call from a patient who also claims to be a friend of Dr. Williams requesting a refill on his prescription for Valium, a controlled anti-depressant medication. Jerry must make a decision on how to respond to the patients needs while taking legal and ethical ramifications into consideration. Medical assistant and LPN Qualifications and Responsibilities Jerry is a medical assistant and a licensed practical nurse (LPN.) A LPN is generally a bedside nurse performing duties such as checking vital signs, administering injections, wound care, enemas, and catheters. LPN’s also gather information; update patient files with current conditions as well as medical history. Medical assistants have similar duties and LPN’s. Administrative tasks are often included in the duties...
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