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Ethnography

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For my ethnography project I chose to study the life at the 459 Commons restaurant located on LSU’s campus. This dining hall is mostly occupied with freshmen students who live in the surrounding dorm rooms. The main focus of this ethnography is to compare the norms of the workers when the 459 is crowded with students and when it is less crowded. A norm is defined as a group held belief about how members should behave in a given context. How does the standard of behavior change when many students are eating at the restaurant compared to when few students are eating at the 459 Commons? Although the norms of the workers are the main focus of the ethnography, hierarchy also play a important role at the 459 Commons. The 459 Commons is a restaurant that is provided to meet the everyday food necessities of the students at LSU. It sells many different types of snacks, entrees, and drinks. They sell breakfast, lunch, and dinner. Next-door is the 459 Outakes convenience store where you can grab quick snacks and drinks. On various nights they will have themed dinners for example “fiesta night” where Mexican food is served. As you enter the restaurant, there is a counter in the front with a few registers in which they scan your tiger card for Tiger cash or Paw points. You then walk in and there is a buffet in which workers stand behind and serve food. In the next room there is a machine in which customers can get fountain drinks. There is also a soup and salad bar. The 459 has a dining room in which the students can eat. My observations of the restaurant have been over the past 5 months. The first things I noticed when observing were the different jobs and tasks that the employees take part in. There are many jobs required when running a student-dining restaurant. There are cooks, floor cleaners, cashiers, etc. While watching the workers when there were not many customers in the restaurant, the workers would sit on one of the tables behind the buffet bar until a student would want food. The 459 Commons can be considered a form of bureaucracy since there is a division of labor, a hierarchy of authority, and written rules that are expected to be followed. As in almost any bureaucracy there is a form of hierarchy, where every position is under the supervision of another position. I was not aware whether or not the manager was at the 459 when the workers were not acting in a professional way. No matter how many people are in a restaurant or if the manager is present, you should always act in a professional way. In conclusion, I have discovered that if no one is around to enforce rules and social norms, then the norms change. If there are not enough customers in the restaurant, then the standard of behavior of the workers changed. Actions like these are very common everywhere. Each person had a certain social norm to live up to when people were watching and in the restaurant, but that feeling was not there when the 459 was occupied. The absence of customers made a lot of difference in the social norms of the 459. This ethnography helped me to better understand the roles of social norms.

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