...2513BPS s2793459 Griffith University Etihad Airways A report on one of the world’s leading airline management systems Prepared by: Course Number: Course Convenor: Course Lecturer: Associate Lecturer: Word Count: Due Date: Extension Approved: Joel Sinclair 2513BPS Mr B Ginn Mr D McBrien Ms P Milton 3004 4 May 2012 14 May 2012 th th i 2513BPS s2793459 Executive Summary The purpose of this report is to review the management system of Etihad Airways. The report analyses Etihad Airways and draws information, justification, and conclusions from the company documents and academic resources. The report is 3000 words, and should be considered by the reader to be a broad overview of the company. The analysis conducted considered organisation background, and how that impacted organisational culture, and structure. In addition to this, the report outlined strategic management and how Etihad Airways stands out in the aviation industry. The report found that Etihad Airways has an Islamic background, that is evident in the fact Etihad is a state- owned airline, established by royal decree in Abu Dhabi. Despite the fact traditional Islamic views were depicted in accessibility of prayer rooms and announced prayers before departures etc., Etihad Airways showed evidence that they sought to accommodate for western culture. This was reflected in the...
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...Airline Studies Module Code – 5N4971 An Investigation into Aviation Organisation By: Milton Redmond Table of Contents Introduction: 3 Aims & Objectives: 3 Brief Description of Civil Aviation and Relationship with UNWTO: 4 Chicago Convention 4 United Nations World Tourism Organization 5 ICAO and UNWTO Affirm Cooperation on Joint Aviation and Tourism Goals 5 Description of Etihad Airways: 6 Partners and Alliances: 10 Chartered & Scheduled Flight Services: 20 Etihad Airport Services 23 EAS-Ground 23 EAS-Cargo 24 EAS-Catering 24 Aircraft Type & Passenger Capacity: 25 World's Top 3 Airlines 2013 Profiles and Etihads Direct Competitors: 28 Importance of Branding and General Airport Operations: 29 Movement of Passengers at Abu Dhabi Airport: 31 Communications Utilized by Etihad: 33 Conclusion: 35 Recommendations: 35 Bibliography: 35 Introduction: This assignment requires the author to type a written report on one organisation in the aviation industry which covers learning outcomes 4, 5, 8, 9, 11, 16 & 17 as per the module component. This report is to identify and research an airline related product or service that meets a particular consumer need. Finally the Author will evaluate the findings, draw conclusions and recommendations. Aims & Objectives: * Evidence of understanding and application of Airline Studies. * Detailed Exploration of the chosen topic. * Use / selection of relevant...
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...ETIHAD AIRWAYS Assignment I Contents INTRODUCTION 2 BACKGROUND 3 ETIHAD’S CORE VALUES 4 COMMITMENT 4 VISION AND MISSION 5 HISTORY 6 LOYALTY PROGRAM 6 FINANCIAL PERFORMANCE 9 FINANCIAL POSITION 9 FINANCING ACTIVITIES 11 EXTERNAL ENVIRONMENT 11 GENERAL ENVIRONMENT 12 EXTERNAL ENVIRONMENT ANALYSIS 41 INDUSTRY ENVIRONMENT ANALYSIS 44 1. Porter's 5 forces model 44 COMPETITOR ANALYSIS 65 INTERNAL ENVIRONMENT 68 COMPETITIVE ADVANTAGE 90 VALUE CHAIN ANALYSIS 92 IMPORTANT ENVIRONMENTS THAT ETIHAD NEEDS TO BE AWARE OF: 108 ARE THE VISIONS AND MISSIONS CLEAR AND MEASURABLE? 110 REFERENCES 111 INTRODUCTION Strategic management is the comprehensive collection of ongoing activities and processes that organizations use to systematically coordinate and align resources and actions with mission, vision and strategy throughout an organization. Strategic management activities transform the static plan into a system that provides strategic performance feedback to decision making and enables the plan to evolve and grow as requirements and other circumstances change (Dess, Gregory G., G.T. Lumpkin and Marilyn L. Taylor, 2005). Our group decided to work upon Etihad Airways, the flag carrier airline for United Arab Emirates. The name ‘Etihad’ is derived from an Arabic word which means ‘union’. In addition to its main activity of passenger transportation, Etihad controls Etihad cargo and holidays. Aside from that, they have stakes in many other airlines...
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...Etihad Airways is the flag carrier of the United Arab Emirates. It is headquartered in Abu Dhabi, UAE. It started its operations in November of 2003. In 2011, Etihad Airways had over 9,000 employees 3,000 of which are in the cabin crew team. Etihad Airways’ cabin crew is an award winning team consisting of members from 110 different countries making it a truly diverse one. All cabin crew members are required to take a mandatory eight week training course before commencing work. This course is divided into two categories: ‘Services’ and ‘Safety and Emergency’. The Safety and Emergency training course is to ensure all cabin crew members are aware of the safety hazards on board, how to avoid any risks of health and safety hazards, and are well-trained to handle any emergency that might occur. Hazards cabin crew members may face include: Psychological - Sexual harassment: female flight attendants are a target for sexual harassment from passengers on board. This may cause stress and the inability to perform well. Sexual harassment cannot be avoided but should a passenger harass a flight attendant, it should be reported to the chief of cabin on board and they will handle it. Biological - Air-borne diseases: SARS, Swine Flu, Avian Flu, etc. These are epidemics that only occur every once in a while and are not common. Avoiding these illnesses can be done through not travelling to countries where they are common when the diseases are widespread. Screenings at airports upon arrival...
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...------------------------------------------------------------------------------ This document is automatically generated. Please do not respond to this mail. ELECTRONIC TICKET PASSENGER ITINERARY RECEIPT CLEOPATRA TRAVELS DATE: 10 JAN 2013 DIWAN STREET AGENT: 1012 P.O. BOX 989 NAME: LEGASPINA/BERNARDO MR DOHA IATA : 652 10386 TELEPHONE: +974 44439333 ISSUING AIRLINE : ETIHAD AIRWAYS TICKET NUMBER : ETKT 607 2622296343 BOOKING REF : AMADEUS: 7MUWHZ, AIRLINE: EY/7MUWHZ FROM /TO FLIGHT CL DATE DEP FARE BASIS NVB NVA BAG ST MANILA N AQUINO EY 421 Q 17JAN 2350 QLLE6MQA 17JAN 23K OK TERMINAL:1 ABU DHABI ARRIVAL TIME: 0505 TERMINAL:3 ABU DHABI EY 393 Q 18JAN 0840 QLLE6MQA 18JAN 23K OK TERMINAL:3 DOHA ARRIVAL TIME: 0840 ...
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...Booking reservation number: 7SFXHK TRAVEL AGENCY CLEARTRIP UAE Reservation Office Address: C/O ORIENT TRAVELS, EMARAT ATRIUM P O BOX 13808, DUBAI, UAE DUBAI UNITED ARAB EMIRAT Tel:+97143898888 Fax:+97143166144 Contact: TRAVELER INFORMATION MR. BELAL WAHIDY Email: Cell phone: zeid_w@hotmail.com 00971504134222 Kuala Lumpur - Colombo - Abu Dhabi - Colombo - Kuala Lumpur E-ticket number Issuing Airline: Ticket status: e-ticket processed 04JUL13 603-4782133888 UL FLIGHT INFORMATION KUALA LUMPUR to ABU DHABI 7/13/2013 Dep: Arr: 03:05 PM 10:00 PM Kuala Lumpur, Malaysia | Kuala Lumpur International Airport KUL | Terminal M Abu Dhabi, United Arab Emirates | International AUH | Terminal 1 KUALA LUMPUR to COLOMBO Srilankan Airlines | UL 315 confirmed Saturday, July 13, 2013 | duration 3:35 Dep: Arr: 03:05 PM 04:10 PM Kuala Lumpur, Malaysia | Kuala Lumpur International Airport KUL | Terminal M Colombo, Sri Lanka | Bandaranaike International CMB Srilankan Airlines CXM6M6 Srilankan Airlines - UL 315 Coach Airbus Industrie A330-200 HOT MEAL 30 kilogram(s) per traveler information not available Confirmation Number: Flight Number: Fare type: Aircraft: Meal: Baggage: Last check in: Mr. Belal Wahidy Meal preferences: No special meal Change of plane required. Time between flights = 2:40 AM COLOMBO to ABU DHABI Srilankan Airlines | UL 207 confirmed Saturday, July 13, 2013 | duration 4:40 Dep: Arr: 06:50 PM 10:00 PM Colombo, Sri Lanka | Bandaranaike...
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...Jet Airways – Etihad Airways Strategic Alliance Jet Airways.com Jet Airways and Etihad Airways are proud to announce the conclusion of the transaction for the subscription of 24 per cent minority equity stake in Jet Airways. This follows all government and regulatory approvals received on the 12th of November 2013. The infusion of foreign direct investment in the Indian aviation sector will result in economies of scale, growth in traffic at Indian airports and will create job opportunities across the aviation and tourism sectors. It will greatly benefit all our stakeholders whilst significantly benefitting our guests who will now have access to a more expanded global network, enhanced connectivity for tourists, business travellers, and the wider travelling public. India is one of the largest and fastest-growing markets in the world. Through this association, Jet Airways and Etihad Airways will both be strengthened as will be the economies of India and the UAE. By linking our two networks and adding new flights, new routes and more code-share options, travel to, from and within India will become more accessible/ convenient. Etihad Airways and Jet Airways will combine their network of 130 destinations, with Jet Airways establishing a Gulf gateway in Abu Dhabi and expanding it’s reach through Etihad Airways’ growing global network. Under the strategic partnership, both airlines will gradually expand existing operations and introduce new routes between India and Abu Dhabi thus...
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...JET ETIHAD Deal Jet Airways and Etihad Airways on 24th Dec 2013 closed their partnership deal seven months after it was announced, bringing in much-needed cash for Jet and paving the way for both partners to implement large scale global network expansion plans. In a filing with the Bombay Stock Exchange, Jet said it has allotted 27.26 million preferential shares to the Mideast carrier for Rs 2,057.67 crore. The shares, equal to a 24% stake in the Indian carrier, were allotted at a premium of Rs 744.74 on a face value of Rs 10 per share. Jet's promoter Naresh Goyal holds 51% in the company while the rest is with public and financial institutions. In a separate announcement, Jet said Etihad's CEO James Hogan and its CFO James Rigney have joined the board. Main Concerns: * The fact that various government ministries have raised questions over the deal is reason enough to believe that more has been given than received in the bi-lateral agreement. As against a mandate to increase weekly seat entitlements for airlines of both countries from 13,300 to 25,000, the civil ministry delegation returned after giving away 50,000 seats. * Reports say that Etihad agreed to the deal only after it was assured of more seats and more ports of call in India. That explains why Etihad agreed to pay a huge 32% premium for acquiring a 24% stake in Jet Airways. Etihad was willing to pay $370 million (Rs 2,050 crore on the day of the deal) for the stake after the seat sharing agreement was announced...
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... SECTION A INTRODUCTION Jet airways is one of the major Indian airlines based in Mumbai, Maharashtra. It was first founded on 1st April, 1992. It commenced all its operation since 5th May, 1993. Jet airways is the second largest airlines after IndiGo both in terms of market share as well as passengers carried. It operates around 300 Flights daily to 75 different destinations worldwide which include Abu Dhabi, Bahrain, Bangkok, Brussels, Colombo, Dammam, Hong Kong, Dhaka, Doha, Dubai, Ho Chi Minh City, Jeddah, London, Muscat, New York, Kathmandu, Kuwait, Paris, Riyadh, Sharjah, Singapore and Toronto. Jet airways not only provide airline operations but also provides cargo services. Mr. Naresh Goyal London based billionaire first founded Jet airways. Boeing 777-300 ERs/Airbus A330-200/300 aircraft, Next Generation Boeing 737s and ATR 72-500/600, are few of the fleets that Jet Airways Company offers. Jet Airways have been repeatedly winning national as well as international awards. Jet airways took over Sahara in 2007 and renamed the company as Jet Lite. This deal was valued for around USD $500 million. In Indian aviation, this was the largest so far in history. Jet Lite is an airline which provides good quality services at low cost. In the world, Jet airways is one of the youngest and recent aircraft compared to other airlines. COMPETITORS Jet...
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...With reference to the case study, summarize the relationship between goals, objectives and policy and advise the management of Scotia Airways of the contribution each will make to effective managerial performance. Clear goals and objectives are required by every organization accomplish or achieve their expectations or targets as there is a strong relationship between the goals and objectives which will guide a company to a right direction. Generally, goals can be defined as something that one's efforts or actions are intended to achieve or accomplish. The definition of a company's goal can be to survive, to move forward and to gain or profit either from development or wealth. Goals also determine the inputs' nature, (which include employees, management and efforts) as well as nature of outputs (which can be defined as quality of service). Goals are set for long-term and are future expectations for an achievement or accomplishment. For an organization to be able to realize their objectives setting goals are the essential tasks. There are four types of organizational goals; a) Consumer b) Product c) Operational d) Secondary Confusion in understanding of relationship and difference between goals and objectives are common. Objectives are specific sets of goals or targets within the general goals. Moreover, objectives are time-related which means that there are time limitations to achieve or obtain certain tasks. In other words, goals are the intentions...
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...Contents Letter from the Chairman Operating Highlights Financial Highlights Corporate Information Notice of the 22nd Annual General Meeting Directors’ Report Management Discussion and Analysis Corporate Governance Report Auditors’ Report Balance Sheet Statement of Profit and Loss Cash Flow Statement Notes to the Balance Sheet and Statement of Profit and Loss Statement relating to Subsidiary Company Consolidtated Statement of Accounts Attendance Slip and Proxy 02 04 05 06 07 16 24 29 47 52 53 54 56 93 94 135 Letter from the Chairman Dear Shareholders, Financial Year 2013-14 was an exceptionally challenging one for the Indian aviation sector. The Indian economy recorded a lower GDP growth rate of 4.7%. Currency volatility and devaluation of the Indian Rupee further exacerbated the situation, leading to a drop in discretionary travel. Consequently, passenger load factors across our industry were under pressure and domestic passenger growth slowed to 4.8%. In this challenging environment, your Company managed to maintain revenues, though costs were hit due to depreciation of the Indian Rupee (of over 11%), higher aviation turbine fuel (“ATF”) rates and increased airport levies. Your Company has been consolidating its domestic network with a focus on strengthening its presence in key markets. Your Company has also been regularly adding international routes, besides embarking upon systematic improvement of its products across all classes of travel. Further, your Company has been strongly...
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...Abstract India, home to one-sixth of the world’s population, is quickly becoming one of the world’s economic engines. Its bureaucratic and outdated regulatory policies have been reformed resulting in a three-fold increase in the number of scheduled airlines and a five-fold increase in the number of aircraft operated. The largest and most popular airline in Mumbai India is Jet Airways started in 1993. Naresh Goyal (both founder and owner) still owns eighty percent of the company, and oversees all aspects of the business. This paper reviews one of the airlines, jet airways, strategic evaluation process to select the next corrective action for the airlines and also the impact on overall aviation industry. How to do a strategic evaluation? Strategic Evaluation is the final phase of Strategic management. Strategy Evaluation is as significant as strategy formulation because it throws light on the efficiency and effectiveness of the comprehensive plans in achieving the desired results. The managers can also assess the appropriateness of the current strategy in today’s dynamic world with socio-economic, political and technological innovations. The process of Strategy Evaluation consists of following steps- 1. Fixing benchmark of performance - While fixing the benchmark, strategists encounter questions such as - what benchmarks to set, how to set them and how to express them. In order to determine the benchmark performance to be set, it is essential to discover the special requirements...
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...from the Northeast Corridor cancelled and affordable hotel rooms filling up at airports around the world. Airlines started cancelling flights into and out of the US northeast region on Sunday evening as cities braced for floods and high winds from Sandy, which is expected to make landfall in the next 48 hours. According to FlightAware.com, more than 7,100 Sunday and Monday flights had been cancelled by 9pm on Sunday. Airlines waived fees for people who had to change travel plans because of the grounded flights and offered free rebooking for those whose flights were still scheduled to take off but wanted to avoid the hassle of possible last-minute cancellations. In New York City, the timing of flight cancellations by carriers such as US Airways was determined by the city’s decision to start shutting down its mass transit systems at 7pm, meaning passengers would have no way to get to and from the airport. “Even if we could get people to New York, the city’s basically shutting down,” said one European airline employee. Hotels from Boston to Washington were busy handling cancellations for guests who could not get to destinations in the northeast, extending stays for those who could not leave town, and booking rooms for transfer passengers stuck halfway home. In London, hotels were starting to fill up. “The lower categories are booked up but the higher rates are still available,” said the receptionist at the Sofitel at Heathrow. The lower-priced rooms typically cost £269 a night...
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...announced a £50 million expansion to triple its space for long-haul aircraft during a visit by Prime Minister David Cameron. Scotland’s busiest terminal, which handles 10 million passengers a year, will build a second baggage reclaim area and immigration hall to cater for hoped-for further growth in long-distance flights. The work also includes new stands for aircraft to park, and “air bridges” to link them to the terminal. Construction starts next week and will take four years, with 50 jobs being created. Edinburgh’s long-haul traffic increased by 90 per cent last year thanks to new and expanded routes such as the capital’s first Middle East link, by Qatar Airways to Doha. United Airlines started operating to Chicago, and US Airways to Philadelphia, which will be switched to New York this summer. Etihad Airways launches flights to Abu Dhabi in June. Airport chief executive Gordon Dewar said: “The work we’ll be carrying out over the next four years will transform our airside facilities, tripling our capacity to handle bigger aircraft and paving the way for the next ten years of increased international connectivity. “We’ll effectively be creating a new international facility for our airlines, and underpinning our future aspirations to increase passenger numbers, enhance their experience and be one of the leading European airports for our size.” Mr Cameron, who was in Scotland to publish legislation for further powers for Scotland, said: “The expansion of Edinburgh Airport...
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...Equity Research June 16, 2016 BSE Sensex: 26726 INDIA Aviation Flying high amid good times Reason for Report: Sector thematic and initiating coverage InterGlobe Aviation (Rs1,011 – BUY) Target price Rs1,268 SpiceJet (Rs66 – HOLD) Target price Rs64 Jet Airways (Rs561 – ADD) Target price Rs621 Research Analysts: Ansuman Deb ansuman.deb@icicisecurities.com +91 22 6637 7312 India’s aviation sector is set to undergo a strong growth period, which should benefit all the incumbent players, particularly on a benign crude price outlook. Our supply-demand model for domestic air traffic implies 14% growth in passengers as evidenced from firm aircraft orders and latest delivery schedules. With yield management becoming the singular strategy lever for Indian Low-Cost Carriers (LCCs), cost structures assume high importance and structural asymmetries will decide the competitive edge for the airlines. However, much of these asymmetries in cost structure are inherited from the fleet strategy adopted by various airlines, hence normally have a long-lasting impact on their balance sheets. High operating leverage proves fatal in a cyclical downturn where balance sheet strength is vital. At the comfort of hindsight, bulk orders have benefitted IndiGo with valuable incentives, which have given it the structural advantage of lower rentals, while single fleet focus and strong balance sheet have lent IndiGo asymmetrical advantages on maintenance costs, redelivery expenses and supplementary rentals...
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