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MANAGING YOURSELF

How Your State of Mind Affects Your Performance by Alexander Caillet, Jeremy Hirshberg, and Stefano Petti
DECEMBER 8, 2014

Of the 18 states of mind in the chart, it came as no surprise that 94% of respondents reported that Calm, Happy and Energized (CHE) are the three that drive the greatest levels of effectiveness and performance. As Giglio Del Borgo, a country manager at Experian explains: “If you are energized, without being necessarily too excited about things or euphoric, that energy will transmit into the people working around you.”

The chart clearly shows that most leaders seem able to access CHE states on a regular basis. However, Frustrated, Anxious, Tired and Stressed (FATS) states of mind were also relatively common. And we found that certain factors such as age, gender, organizational level, organizational tenure, span of influence, and type/size of organization, are correlated with similar states of mind, with lower states more prevalent in certain categories of people—including the young, the male, those with less tenure, and those operating at lower organizational levels.

Most leaders reported that FATS states often yield benefits in the short term but are detrimental in the long term – especially to relationships. They

Most leaders reported that FATS states often yield benefits in the short term but are detrimental in the long term – especially to relationships. They also report that it is difficult to shift out of these states of mind when they are consistently present in the organizational culture or environment. Davida Fedeli, a former vice-president of human resources for Western Union Europe, told us: “There were times during the change integration process when I was constantly feeling frustrated because I was second-guessing stakeholder expectations. [But] at the end of the day, I was not getting the results I

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