...structure on information systems Find out about the types of functional silos in organizations Learn about the evolution of information systems technology generations and architectures and their influence on a silo environment Know what systems integration is and why it is important for organizations Understand the role of Enterprise Resource Planning (ERP) systems in systems integration CHAPTER OUTLINE I. II. III. IV. V. VI. VII. Opening Case: AIR CARGO’s e-ENTERPRISE SYSTEM Functional Silos a) Horizontal Silos b) Vertical Silos c) Business Process and Silos Evolution of IS in organizations a) IS Architectures b) IS Fictionalizations Systems Integration a) Logical Versus Physical SI b) Steps in Integrating Systems c) Benefits of System Integration d) Limitations of System Integration ERP and Systems Integration a) ERP’s Role in Logical Integration b) ERP’s Role in Physical Integration Implications for Management Case 2-2 Real-World Case: Systems Integration at UPS Corp CHAPTER OVERVIEW This chapter discusses the evolution and importance of Systems Integration and the role of ERP systems in systems integration. The chapter begins with a discussion on information silos. If you think of an agricultural silo it is an immense vessel used for storing grain, as a representation of departments in a company. Just like a agricultural silo is self contained and has all the resources it needs with little interaction...
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...opposite of elegant design. Here’s a test. When was the last time you visited your company website or store strictly as a customer? How was the experience? How many extra steps did you find in completing your transaction? What annoyed you? What impressed you? How were you treated? Did you feel human or like a loose nut on an assembly line? Ideas * At least monthly, test the major company services or products by walking through the maze to buy * Partner with a few customers to streamline the purchasing cycle Resist Excessive Department Specialization (silos) Someone once said, “Customer Service is not a department,” and yet the natural evolution in many companies can be where individual work areas become kingdoms to themselves. Everything within that department or division is about that department or division, not about the organization. In order to have elegant design, department silos must be taboo. Notice I said “silos.” It doesn’t necessarily mean to go native in some sort of company commune but there must be healthy, working relationships between all areas. Yes, all. Let’s face it, customers can be mighty unpredictable at times. Excessive departmentalization increases the chances of an unhappy customer experience because the organization’s system cannot react let alone carry out the routine. Ideas * Make part...
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...CHAPTER 1: INTRODUCTION TO ENTERPRISE SYSTEMS FOR MANAGEMENT CHAPTER OBJECTIVES: • • • • Understand the information systems evolution and its historical role in organizations leading to systems integration and eventually Enterprise Resource Planning (ERP). Learn about ERP systems and their evolution, components and architecture. Understand the benefits and drawbacks of implementing ERP systems and how they can help an organization improve its efficiency and worker productivity. Have an overview of the implementation process (e.g., the ERP life cycle, business process reengineering, project management, and change management). Understand the role of staff, vendors, consultants, and the organization in making the ERP implementation process successful. Comprehend the ethical, global and security challenges while implementing an ERP system, as well as get an overview of ERP vendors and industry trends. CHAPTER OUTLINE: I. II. III. IV. V. Opening Case: Hershey’s Enterprise 21 Project Preview a) Enterprise Systems in Organizations b) Information Silos and Systems Integration c) Enterprise Resource Planning (ERP) Systems Enterprise Resource Planning Systems a) What is an ERP? b) Evolution of ERP c) Business Process and ERP d) ERP System Components e) ERP Architecture f) e-Business and ERP g) Benefits and Limitations of ERP ERP Implementation a) Business Process Management ...
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...Bachelor in Information Technology Program U10A2 HHS Enterprise Architecture Proposal Rus Bergerson Rus@Bergerson.net For TS3200, Section 2 Robert Buszta Submitted September 14, 2007 Table of Contents Executive Summary 4 Analysis of the existing HHS foundation for execution 4 Definition of the Operating Model for HHS 5 HHS – H&C, Unification Model 6 HHS – P, Coordination Model 7 HHS – RF, Coordination Model 7 Operating Model Summary 8 Steps to Implementing the Operating Model 9 Proposal for an Enterprise Architecture 11 IT Capability 12 Business Objectives 12 Funding Priorities 13 Key Management Capability 13 Who Defines Applications 13 Key IT Governance Issues 14 Strategic Implications 14 Summary of HHS Architectural Stage 14 Setting Priorities to implement Enterprise Architecture 15 Changes in Business Process 15 Changes in Business Roles 16 Rationale for Changes 16 Changes in Organizational Structure 16 Changes in Business Partner Relationships 17 Setting Priorities Summary 17 HHS IT Engagement Model Recommendations 18 Companywide IT Governance 18 Project Management 19 Linking Mechanisms 19 Business Partner Communications 21 New Opportunities 21 Outsourcing Opportunities - Recommendations 21 Size and Scale Matter...
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...The enterprise app store Evolution in IT strategy WWW.WIPRO.COM Author: Prasenjit Bhadra, Principal Architect – Wipro Mobility Solutions From consumers to the work place: An App-t evolution Apple created a revolution with its app store. Consumers loved it. Naturally, other players are rushing in to meet consumer expectations. Vendors like Amazon, Google and Microsoft have begun to offer similar stores that have a self-service model. With the widespread adoption of mobility within enterprise, many consumers now want to see the same convenience and ease of use at the workplace that the online app stores offer. Can an enterprise afford to ignore the demands of its employees? Which enterprises will need their own Enterprise App Stores (EAS) and how will these stores operate? where it is used with a well-defined distribution protocol. Additionally, Today’s enterprise users, volunteered in driving enterprise-wide environment. If mobile apps and processes change one day, they mobility initiatives, have begun to demand simplicity of app portfolio should be able to roll out the change across the enterprise the very management. To support this demand mobile EAS is the solution. An next day. In many instances, if they fail, the impact could be from loss EAS is a customized in-house platform or infrastructure that lets users of revenues to attracting compliance and legal censure. Mobility SLAs securely download apps and updates on their...
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...Cloud computing effects on IT helpdesk Cloud computing has had a sweeping impact on the technological infrastructure in nearly every conceivable aspect. From home computing, to huge global corporations, Clouds have become not only a benefit, but a standard in today’s world. Services such as data hosting, application access, branch caching, SaaS, security and maintenance, and more every day thanks to the relative ease with which anyone can access development resources. There is no question that cloud services are gaining momentum in many sectors. One of the interesting aspects of the uptake in cloud services is the number of small organizations that are moving to cloud services. Traditionally, IT innovations have seen early adopters in large organizations where economies of scale can help justify the initial cost of a new technology. Small organizations have typically been late adopters as they wait for the players to consolidate and technologies to become mainstream. Not so with cloud services. The fastest growing segment is small business. The most immediate implication is for small outsourcing and managed service providers. The value-add that they provide is eroded significantly when compared with cloud services. As larger organizations providing cloud-based solutions attract more small business customers, small IT shops will lose customers, margin, and traditional service opportunities. Until recently, the adoption of true IT-as-a-Service was hindered by a number...
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...The Policy Process Throughout this paper we are going to cover the healthcare policy process. Policies are constantly reviewed and gone over to ensure that people receive the best healthcare possible. Each one has the potential to affect each of us on a daily basis, so careful consideration must be given when policies are proposed. It is important to understand the process of how a topic eventually becomes a policy. We are going to look at the three stages that a policy goes through before it is implemented. So let us get started we have a lot to cover. Formulation Stage A national health research policy should be formulated based on the national health policy, which in turn should conform to overall national development plans. The research policy system within which health research policies are formulated, is actually very broad. Three variants have been defined for general policy, although these rarely exist in a pure form4. These variants can also be applied to the health research policy system. * A unicentric health research policy system in which one authority (generally the government) is responsible. The result is a regulated system in which the government allocates funds and coordinates tasks. * A multicentre health research policy system, essentially a marketplace, in which many autonomous actors (research institutions and organizations) compete for the development of policy, which is attuned to the requirement of each research institution or...
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...Each section has their expertise that would benefit the other groups. With the current model, the groups are only encouraged to have regular interaction. The lack a defined, common goal and expectation of the HR group as a whole. Google Upper Management is trying to capitalize on their HR team to assist with a sluggish economy and cost cutting efforts. In HR’s case, this involves making sure that Google is hiring the best possible candidates they can. The most costly component of any business is training of new employees. By utilizing the various HR groups it has established, Google is trying to minimize turn over, ensure longevity as well as compatibility. In order to compile a truly effective HR team, Google needs to break down the silos it has created. The “team” needs to be given a clear direction as to what Google is looking to accomplish. From that point, the team would still be able to work in their areas of expertise but with a shared goal. They would break the goal down into actionable items or topics. Rate the topics in levels of urgency. This...
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...technologies caused enterprise information systems providers to add e-CRM functionality to their systems, thus further increasing the number of e-CRM suppliers. The proliferation of e-CRM concepts, models and technologies causes significant confusion and uncertainty. Corporate executives question the economic benefits of investing in multimillion dollar e-CRM projects, ponder about the right business and organizational models for e-CRM, and are uncertain which e-CRM models and technologies will prove both profitable and sustainable over time. With so many failed e-CRM initiatives some executives wonder whether e-CRM is not simply a hype. In the present paper what e-CRM is, from where the economic benefits from investing in e-CRM derive, and the evolution of alternative e-CRM models are elaborated. It is also argued that successful e-CRM projects are not narrowly departmental, but instead organization-wide initiatives. The paper presents a conceptual framework for e-CRM organizational architecture. The findings in the paper are based on e-CRM industry analysis, evaluation and work experience with over 50 e-CRM vendors, and on consulting experience with numerous corporations. Radoslav P. Kotorov...
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...goals. Cirque strengthens its distinctive competency of creativity and achieves business objectives by creating an environment of trust and dedicating resources to encourage employees to hone their craft and try ideas. Analysis and Recommendation In order to attract more talent and increase its employees’ satisfaction along with its commercial success, Cirque will need to change how it manages its culture, talent and growth. It must create and communicate a vision and mission that establishes a shared sense of purpose. And, it must manage its culture through systems that alter and reinforce how employees should think, behave and feel about team work, taking risks, diversity and innovation to further drive its brand and strategic evolution. To manage its talent needs, recruitment should be a continuous process managed online where candidates can upload videos of their talents and complete assessments. The website will improve the efficiency and effectiveness of finding the right fit and can be used to create a “B” candidate database to replace injured artists last minute. Cirque should also create a succession planning program that helps artists identify alternate career paths in the backstage aspects of the entertainment business. This will boost the motivation of the performers knowing their part in Cirque does not end when they can no longer perform and will build Cirque’s future leadership bench strength. To manage its growth, Cirque needs to focus on keeping its employees...
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...features are to be projected from digital marketing strategies and developments. The swift evolution of digital media has brought innovative changes and opportunities for marketing. Fueled via an increase in devices to read digital media, it has resulted in the simultaneous growth of digital marketing. With the rapid growth of possession of tablet devices and smart phones, today's consumer desires to be able to explore, buy, and control their monetary services on demand with their device(s) and in nearly any locality. Reinventing the fiscal services purchase channel, the way customers perform daily banking, the conveyance of insight, and the interface between channels, the drive-to-digital will present opportunities for retail banking. According to a recent financial report "The Best Thing to Do With Your PFM Tools May Be to Get Rid of Them": "motivating revenue for banks will demand that personal financial management (PFM) tools advance to suit actual digital personal financial advisors (DPFAs). The digital advisors are set to use a customers' personal data and other business intellect to find out about personal monetary habits. It will thus enable the bank to assist proactively the client execute the transitional steps involved in achieving both short and long-term individual financial goals. As such, banks have upgraded their systems to keep pace with the ever increasing technology evolution. In the next five years, retail banking in the UK will have gone a notch higher in...
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...Introduction: Nowadays, the province of Aklan are taking its big steps for its development and making his own history in the whole world . Aklan is subdivided into 17 municipalities. The Altavas,Balete, Banga, Batan, Buruanga, Ibajay, Kalibo, Lezo,Libacao, Madalag, Malay, Malinaw, Nabas, New Washington, Numancia and lastly the Municipality of Tangalan. We all know that the said province was well known for its sugar fine white sand, for its magnificent coral reefs and its rare sea shells no other than the Boracay Beach . Aside from this famous beach, there are still some adventurous places that are not yet discovered by our local and foreign tourist such as the Cold Spring of Nabas,the mangroves of Kalibo, river of Madalag, Diving Spot in Buruanga, Wild river of Libacao, the oldest church of Batan, the Christmas Fantacy of New Washington, and of course the fall of Tangalan. Aklan also known as The "Queen of Philippine Festivals" which is the famous festival is The Ati atihan Festival, celebrated in honor of the Santo Niño. Parade of giant man made figure of a Raja, and colorful street dancing join the rhythmic dancing of the crowd who darken themselves with soot and don colorful tribal finery. Beyond Boracay and the Atiatihan, one can also find a dream possession in the province - the Piña cloth, considered as the ”Queen of the Philippine Fabrics,” and other fineries made from it. The Piña cloth is considered a prime produce of Kalibo, weaved from its unique crude...
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...Chambers quickly realized Cisco was in need of significant organizational restructuring if Cisco were to survive and thrive the downtown. This change shifted the company from a decentralized firm that only focused its three work silos of Marketing, Engineering and Sales to segregated and specific customer groups to a centralized firm that focused on collaboration and relevant technologies for given customer groups. This shift in organizational restructuring significantly reduced product and resource redundancies – a major contributing success factor for Cisco’s market position today. The Problem The implementation of the cross-functional business councils greatly strengthened both Cisco’s competitive position as well as their organizational culture. However, Cisco now faces the problem of how to sustain and implement the new internal governance system across new and expanding business lines within the company in addition to maintaining the new collaborative culture while retaining its customer-centricity focus. Adjustments will need to be made to ensure that systems can be scaled to address new market transitions. The three councils that were originally created to foster open and transparent communication have developed but a plan for their future evolution relative to the company’s planned expansion needs to be outlined to ensure that the enterprise teams remain unified and functional. Purpose of Change “While emerging markets and acquisitions were key in helping Cisco...
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...Functions Sarah Jones MGT/330 Functions The role of management is the same, whether you are a manager in a restaurant or the manager at a fortune 500 company, your role as manager is to provide guidance and resources to the individuals you manage that supports the goals of your organization. Keeping the organizations goals in mind a manager’s obligation is to remain focused on both the effectiveness and efficiencies necessary to obtain the best end results. There are four functions of management; planning, organizing, leading and controlling. The evolution of these functions have become a more inclusive dynamic rather than a top-down or silo approach. Organizations are realizing that the involvement of key stakeholders is creating a more successful and sustainable organizational structure. As a supply chain management (SCM) manager that mentality could not hold truer. Gone are the days when a supply chain department acts as a separate function from the rest of the organization. As a supply chain professional management of activities can range from purchasing, supplier auditing and qualifications, to logistics management. But that is just part of the job description, as a SCM professional you are also responsible for providing optimal customer service to your end users, and working with finance to help facilitate departmental savings. So let’s explore SCM and the four management functions. Planning According to (Bateman & Snell, 2007), planning is specifying...
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...Assignment 2: Case Study students can find and use additional (updated) information on the organization for their assignments Journal of Knowledge Management Practice, December 2005 Available online at: http://www.tlainc.com/jkmpv6.htm Knowledge Sharing Practices In KM: A Case Study In Indian Software Subsidiary Sachin Bhirud1, Lewlyn Rodrigues1, Pradeep Desai2 Manipal Institute of Technology1, Philips Innovation Campus2 [pic] ABSTRACT: This study is concerned with the knowledge sharing practices in Knowledge Management (KM) for innovation. This paper investigates a wide range of functionalities under the purview of KM that supports different set of organizational activities. Knowledge sharing practices in the organization are also explored for the purpose of formalization and sharing best practices and experiences within the organization [pic] 1. Introduction The main objective of KM is to manage organizational knowledge to create new knowledge. The new knowledge is created by combining existing knowledge pieces or by generation of novel concepts through knowledge sharing. The KM and innovation is linked by knowledge sharing as depicted in Figure 1. 1.1. Knowledge Management Knowledge Management (Davenport & Prusak, 1998; Allee, 1997; Alavi and Leidner, 1999; Hsiangchu and Tsai-hsib, 2000) is the process of managing the organization’s knowledge by means of systematic and organizational specific processes for acquiring, organizing, sustaining,...
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