DELIVERING RESULTS: EVOLVING BPR FROM ART TO ENGINEERING
Richard J. Mayer, Ph.D., Associate Professor Department of Industrial Engineering Texas A&M University, College Station, Texas Paula S. deWitte, Ph.D., Executive Vice President Knowledge Based Systems, Inc. College Station, Texas

Abstract This chapter presents an approach to BPR that is focused on achieving results from the first stages to implementation. The engineering approach presented utilizes an integrated set of methods applied incrementally. This allows BPR practitioners to more realistically approach a project; assess its impact, duration, and required budget; and mitigate the risks of failure. We present the approach as a phased BPR methodology along with methods, proven strategies, and tools
To be published in a forthcoming book on Business Process Reengineering by Kluwer. 1

2

Evolving BPR from Art to Engineering

we have worked with successfully at each phase. We present motivations for initiating a BPR effort that have been shown to result in successful cases for action. We present rationale for justifying change and a method for building a business case that includes the use of cost benefit analysis in formulating the justification rationale. An approach to planning for a BPR effort is presented that uses the same methods normally applied in the BPR process itself. We cover the issues associated with setting up a BPR project including: forming cross-functional teams, and selecting method and tool technology for the BPR project. A methodology is presented for base-lining the current business situation, identifying the current value delivery system and the processes that support that system along with problem-cause analysis. We describe eight general principles of business process design and conclude with an objectcentered technique for new process design. Finally this chapter