Tourism and Hospitality Management, Vol. 16, No. 2, pp. 125-150, 2010 U. Colakoglu, O. Culha, H. Atay: THE EFFECTS OF PERCEIVED ORGANISATIONAL SUPPORT ON ...

THE EFFECTS OF PERCEIVED ORGANISATIONAL SUPPORT ON EMPLOYEES’ AFFECTIVE OUTCOMES: EVIDENCE FROM THE HOTEL INDUSTRY
Ulker Colakoglu Osman Culha Hakan Atay
UDC 640.4:658.3](560) Original scientific paper Received 7 September 2010 Revised 13 September 2010 4 October 2010

Abstract Previous studies mainly analysed the relationship between perceived organisational support and organisational commitment in a direct way. Limited studies of tourism, however, have found that job satisfaction is a mediator variable in the relationship between perceived organisational support and organisational commitment. The aim of this study is, (i) to analyse the effect of organisational support on job satisfaction, (ii) to analyse the effect of organisational support on the dimensions of organisational commitment, (iii) to analyse the effect of job satisfaction on the dimensions of organisational commitment, and (iv) to analyse the mediating effect of job satisfaction on the relationship between perceived organisational support and dimensions of organisational commitment based on an empirical study. The relationship between the variables was analysed by using a multivariate data analysis. Besides this, in the study, the mediating effect of job satisfaction on the relationship between perceived organisational support and the dimensions of organisational commitment was analysed by the technique recommended by Baron and Kenny (1986) and the Sobel test. The findings indicated that perceived organisational support had a significant positive effect on job satisfaction, affective, normative and continuous commitment. Job satisfaction had a significant positive effect on affective, normative and continuous commitment as well. Besides