Question 1
1.25 out of 1.25 points Japanese multinational firms tend to operate as _____, announcing decisions from home offices to subsidiaries. European multinational operations tend to operate as _____, pushing decision-making authority to the lowest possible level.
Answer
Correct Answer: centralized organizations; decentralized organizations

Question 2
1.25 out of 1.25 points
_____ is the tendency to ignore or avoid certain information, especially if that information is ambiguous.
Answer
Correct Answer: Selective perception

Question 3
1.25 out of 1.25 points
A local microbrewery is working on its methods of advertising, promoting and selling its product. This is an example of ________.
Answer
Correct Answer: a primary activity in the value chain

Question 4
1.25 out of 1.25 points
Which of the following did Nokia NOT do in responding to the crisis involving the fire at the Philips semiconductor plant, according to the Resilient Enterprise case?
Answer
Correct Answer: Threatened legal action against Philips if it didn't find alternative sources of supply

Question 5
1.25 out of 1.25 points
In most organizations, non-programmed decisions tend to be made by ________; while programmed decisions are made by ________.
Answer
Correct Answer: top managers; lower-level managers

Question 6
0 out of 1.25 points
Wernickskosherdills.com is in growth mode thanks to the tremendous demand for its product. Its executives must decide how much of its budget to allocate for hiring better salespeople, and how much to allocate for building new pickling facilities. This is an example of ________.
Answer
Correct Answer: priorities and multiple objectives

Question 7
1.25 out of 1.25 points
The sum of the ways an organization divides its labor into distinct tasks is called organizational ________.
Answer
Correct Answer: structure

Question 8
1.25 out of 1.25 points
Management by objectives (MBO) is a system with the following components:
Answer
Correct Answer: specific goals, participatory decision making, explicit time periods, and performance feedback

Question 9
1.25 out of 1.25 points
The CEO of Wernickskosherdills.com is trying to increase his company's productivity without hiring additional employees. He has noticed that a competitor is flourishing with few employees, and decides to investigate. This is an example of ________.
Answer
Correct Answer: benchmarking

Question 10
1.25 out of 1.25 points
Which firm ultimately suffered the most in economic terms from the fire at the Philips semiconductor plant, according to the Resilient Enterprise case?
Answer
Correct Answer: Ericsson

Question 11
1.25 out of 1.25 points
Who or what caused the firm in the Philips semiconductor factory, as described in the Resilient Enterprise case?
Answer
Correct Answer: A lightening bolt

Question 12
1.25 out of 1.25 points
At which level of the corporation would executives at wernickskosherdills.com most likely ask the following question: "What do our customers truly value in our product -- taste and freshness, value for the money, or clever marketing"?
Answer
Correct Answer: Business

Question 13
1.25 out of 1.25 points
Which of the following did NOT represent a strategic decision for PublixDirect?
Answer
Correct Answer: Whether to accept newspaper coupons

Question 14
1.25 out of 1.25 points
Strategic plans have ________.
Answer
Correct Answer: the potential to dramatically impact the future of the organization

Question 15
1.25 out of 1.25 points
Maria, Juan and their pet chihuahua Trixie went looking for a condo to buy on South Beach. They settled on the second place they saw, not because it was ideal, but because the price was right and the house had several features they wanted. This type of decision is best characterized as _____.
Answer
Correct Answer: satisficing

Question 16
1.25 out of 1.25 points
Wernickskosherdills.com has just received a huge order for pickles from the fictitious Central Asian republic of Froosbeckistan. After the pickles have been shipped, the government is overthrown in a bloody coup d'etat and the pickles are confiscated at the port by a band of bearded, pickle-loving revolutionaries. This is an example of ________.
Answer
Correct Answer: environmental uncertainty

Question 17
1.25 out of 1.25 points
Which of the following is NOT true regarding group decision making?
Answer
Correct Answer: Groups tend to consider fewer alternatives than individuals.

Question 18
1.25 out of 1.25 points
Manufacturing sophisticated equipment typically requires high levels of _______. For example, Boeing needs specialized engineers who can design door hinges, and others who can design locking mechanisms.
Answer
Correct Answer: Task differentiation

Question 19
1.25 out of 1.25 points
All of the following EXCEPT _____ can minimize the effects of escalation of commitment.
Answer
Correct Answer: trying to "pull victory out of the jaws of defeat"

Question 20
1.25 out of 1.25 points
A heuristic is a(n) ________.
Answer
Correct Answer: rule that guides the alternative search into areas with a high probability for yielding success

Question 21
1.25 out of 1.25 points
According to the in-class video on Facebook, roughly 10 percent of the companies employees formerly worked for ________.
Answer
Correct Answer: Google

Question 22
1.25 out of 1.25 points
Organizational ________ is the extent to which tasks are divided into subtasks and performed by specialists.
Answer
Correct Answer: differentiation

Question 23
1.25 out of 1.25 points
Wernickskosherdills.com has different divisions which supply its award-winning pickles to different customers. Its wholesale division supplies barrels of pickles to restaurants, while its retail division supplies 32 ounce jars to consumers. The two divisions exhibit ________ interdependence.
Answer
Correct Answer: pooled

Question 24
1.25 out of 1.25 points
Which of the following is NOT generally included in a firm's mission statement?
Answer
Correct Answer: revenue

Question 25
0 out of 1.25 points
A prospective university student wants to attend a Boston university, primarily because he loves the Red Sox and wants to hang out at Fenway Park. He does, however, carry out an evaluation comparing the Boston university with schools in New York and Pennsylvania, and claims that the Boston school proves superior. The student's decision seems to most resemble characteristics of ________.
Answer
Correct Answer: the retrospective decision model

Question 26
1.25 out of 1.25 points
The bounded rationality model assumes that ________.
Answer
Correct Answer: although people seek the best solution, they usually settle for less than the best

Question 27
1.25 out of 1.25 points
Kara Swisher, who is featured in the in-class video on Facebook, suggests that CEO Mark Zuckerberg is no longer the "toddler CEO." He is now the "_______ CEO."
Answer
Correct Answer: Prodigy

Question 28
1.25 out of 1.25 points
Operational plans are typically developed by executives at the _____ level of the corporation.
Answer
Correct Answer: Functional

Question 29
1.25 out of 1.25 points
In order to achieve ______, The Cheesecake Factory refuses to give _____ to its customers.
Answer
Correct Answer: inimitability; recipes

Question 30
1.25 out of 1.25 points
________ limits the amount of information people can process at one time.
Answer
Correct Answer: Cognitive complexity

Question 31
1.25 out of 1.25 points
Firms with strong formalization usually do NOT emphasize ________.
Answer
Correct Answer: nemawasi

Question 32
1.25 out of 1.25 points
Monitoring plan outcomes is one element of ________.
Answer
Correct Answer: the planning process

Question 33
0 out of 1.25 points
Achieving integration and coordination in situations of high environmental uncertainty and interdependence can best be accomplished by relying on _______.
Answer
Correct Answer: Values

Question 34
1.25 out of 1.25 points
According to Porter, activities that transform inputs into the products and services of the firm, as well as maintenance of machines, are part of ________.
Answer
Correct Answer: the operations component of the value chain

Question 35
1.25 out of 1.25 points
The CEO of Wernickskosherdills.com hires Juan Brine as his new sales rep. While Juan has great inter-personal skills, he has also served time for embezzlement, extortion, and grand theft auto. The CEO is aware of Juan's checkered past but decides to hire him anyway. His decision is best explained by the concept of ______.
Answer
Correct Answer: Selective perception

Question 36
1.25 out of 1.25 points
Accountants tend to think of organizational performance in terms of financial results, while marketing managers may think of it in terms of brand awareness or customer satisfaction. This fact highlights the concept of ________.
Answer
Correct Answer: cognitive differentiation

Question 37
1.25 out of 1.25 points
Which of the following is NOT a primary activity, according to Porter?
Answer
Correct Answer: procurement

Question 38
1.25 out of 1.25 points
According to our book, ________ is an example of an organization that has a flat organizational structure.
Answer
Correct Answer: AES

Question 39
1.25 out of 1.25 points
A firm that charges premium prices and focuses on customers in a specific segment is likely implementing a ________ strategy with a ________ scope.
Answer
Correct Answer: differentiation; focused

Question 40
1.25 out of 1.25 points
What part of a SWOT analysis focuses on the external environment?
Answer
Correct Answer: opportunities and threats

Question 41
1.25 out of 1.25 points
A(n) ________ budget provides a plan of how much money is needed and is submitted to a superior or budget review committee.
Answer
Correct Answer: proposed

Question 42
1.25 out of 1.25 points
According to Porter, firms in industries characterized by low entry barriers, many substitutes, and few customers can expect _____.
Answer
Correct Answer: low profits

Question 43
1.25 out of 1.25 points
A ________ span of control throughout an organization will lead to a ________ organization structure with multiple reporting layers.
Answer
Correct Answer: narrow; tall

Question 44
1.25 out of 1.25 points
A customer segment is defined as a group of customers who ________.
Answer
Correct Answer: place similar value on product features

Question 45
1.25 out of 1.25 points
A niche player with average prices and below-average costs that focuses on a segment of customers or a specific geography may be said to have a ______ strategy with a _____ scope.
Answer
Correct Answer: Cost leadership; focused

Question 46
0 out of 1.25 points
The CEO of Wernickskosherdills.com is looking to hire a new operations manager. He decides to narrow the field by eliminating from consideration anyone with less than 5 years experience in pickle procurement and production. His decision is best explained by the concept of ______.
Answer
Correct Answer: Cognitive complexity

Question 47
0 out of 1.25 points
A Gantt chart tells us ________.
Answer
Correct Answer: all of the above

Question 48
1.25 out of 1.25 points
Cost leadership, differentiation, and strategic scope are all ________.
Answer
Correct Answer: strategies for competitive advantage

Question 49
1.25 out of 1.25 points
In large organizations, strategic plans, rather than tactical or organizational plans, are typically developed at the _____ level:
Answer
Correct Answer: corporate

Question 50
1.25 out of 1.25 points
Google aims to "organize the world's information and make it universally accessible and useful." This statement represents the company's _______.
Answer
Correct Answer: Strategic intent

Question 51
1.25 out of 1.25 points
Devil's advocacy, multiple advocacy, and dialectical inquiry are similar in that they ________.
Answer
Correct Answer: may improve a group's ability to make a good decision

Question 52
0 out of 1.25 points
In surveying their firm's general environment, executives at Coca-Cola's headquarters in Atlanta determine that growing demand for carbonated beverages in BRICs like India and China is likely to fuel future growth. These executives are focusing on changes in the firm's _____ environment.
Answer
Correct Answer: Global

Question 53
1.25 out of 1.25 points
In monitoring a plan's implementation, managers may find sources of resistance to be:
Answer
Correct Answer: all of the above

Question 54
0 out of 1.25 points
An analysis of the criteria used by Prof. Wernick to select an undergraduate university suggests that the rational model ______.
Answer
Correct Answer: is built on a set of assumptions that do not always apply

Question 55
1.25 out of 1.25 points
Organizational ________ illustrate(s) relationships among an organization's units and lines of authority.
Answer
Correct Answer: charts

Question 56
1.25 out of 1.25 points
The subjectively expected utility (SEU) model asserts that ________.
Answer
Correct Answer: alternatives are chosen that maximize the desired outcome

Question 57
0 out of 1.25 points
According to the Resilient Enterprise case, ______ best explains why Nokia and Ericsson responded differently to the news of the fire in the Philips semiconductor factory.
Answer
Correct Answer: Corporate Culture

Question 58
1.25 out of 1.25 points
Encyclopedia Britannica lost its competitive advantage in the 1990s with the growing popularity of digital media because it no longer possessed the quality of _______.
Answer
Correct Answer: Non-substitutability

Question 59
1.25 out of 1.25 points
Unity of command is ________.
Answer
Correct Answer: the idea that every employee should have only one boss

Question 60
1.25 out of 1.25 points
Tall and ______ organizations tend to be slower at making decisions and responding to changes in the business environment than flat and _____ organizations.
Answer
Correct Answer: formal; informal