Item | Details | Company | Liberty Mutual | Import Guide | Workflow Import ,Assignment ImportBusiness Service CI Import Change template ImportApproval mapping ImportSRM ImportSLM Import |

1 Import Process 2.1 General Details Item | Details | Company | Liberty Mutual | Import Guide | Workflow Import ,Assignment ImportBusiness Service CI Import Change template ImportApproval mapping ImportSRM ImportSLM Import |

2.2 Documentation

2.3.1 Work Flow Import Documentation 1. To start the import process, Choose Start > Programs > BMC Software >BMC Remedy Developer Studio. 2. Login to Developer studio with Admin Username and password

MC Remedy Developer Studio-Login

3. If authentication fail message appears then, check for the username and password. 4. And also check for the Server name. 5. Go to File>Import.

6. Check for the object definition> Next.

7. Check for the Server name> Next

8. Select the file (with a .def ) that contains the definitions to import, and then click Open.

9. Click Next.

10. Selcet the object list. You can remove or add the obects.

11. (Optional) If the object being imported is already on the destination server, click the Replace Objects (as shown in below image) on the Destination server check box, which enables you to overwrite existing form definitions without deleting data or breaking workflow. a. Select any of the following options: * Delete Excess Fields—Deletes fields on the server that are not present in the file. * Delete Excess Views—Deletes views on the server that are not present in the file. * Replace Application Owner
WARNING: If you delete excess fields on the server, the associated data is deleted and any workflow might be broken.

b. Select a Handle Conflicting Types option. * Display Conflict Error (default)—check for conflicting data types and report errors. The import not performed. * Take No Action—Leave the field as it is on the server. Data is not overwritten during import. * Replace with New Type—Replace the field with the new type during import.

12. Click on Finish. 13. It will start importing the .def files. 14. If you attempt to import an application that is reserved by another user, the import operation fails with an error message. When you import objects that are reserved by another user, the reserved objects are skipped. 15. When the import is completed, an Import Complete message appears.

2.3.2 Assignment Import
The import process for .arx File,

Steps: 1. Complete all edits on the data file before you start BMC Remedy Data Import. Do not edit the data file between the time you open BMC Remedy Data Import and the time you start the actual import operation. 2. To start the import process, Choose Start > Programs > BMC Software > BMC Remedy Data Import. 3. Enter the username and the password.
BMC Remedy Data Import-Login

4. If authentication fail message appears then, check for the username and password. 5. And also check for the Server name.

6. Define the Data Import preferences as these are necessary for handling duplicate records and to resolve conflicts during an import operation. 7. Define the preferences. Go to File Preferences.

BMC Remedy Data Import Preferences dialog box

8. Create New mapping,

a. Log in to BMC Remedy Data Import b. Choose File > New Mapping. c. Define the Source Data File: Export file that contains the data to import. The file must be in .arx format. d. Source form name: Form from which you exported data. e. Target Serve: Server that contains the form to which to import data. f. Target Form Name: Form to which to import data. g. Map the fields in the Field Value Mappings. Click on Auto Map to map all the fields automatically.

Import Process

9. After completing Click on Import Option to import as shown below.

10. On Click of the import icon, the import process will start.

11. The Import process is completed after this message appears.

2.3.3 Business Service CI Import Process
Steps:
1. Complete all edits on the data file before you start BMC Remedy Data Import. Do not edit the data file between the time you open BMC Remedy Data Import and the time you start the actual import operation.

2. To start the import process, Choose Start > Programs > BMC Software > BMC Remedy Data Import.

3. Enter the username and the password.

4. If authentication fail message appears then, check for the username and password.

5. And also check for the Server name.

6. Define the Data Import preferences as these are necessary for handling duplicate records and to resolve conflicts during an import operation.

7. Define the preferences. Go to File>> Preferences.

BMC Remedy Data Import Preferences dialog box

8. Create New mapping,

h. Log in to BMC Remedy Data Import i. Choose File > New Mapping. j. Define the Source Data File: Export file that contains the data to import. The file must be in .arx format. k. Source form name: Form from which you exported data. l. Target Serve: Server that contains the form to which to import data. m. Target Form Name: Form to which to import data. n. Map the fields in the Field Value Mappings. Click on Auto Map to map all the fields automatically.

BMC Remedy Data Import Tool for Mapping Field Editor.

9. After completing Click on Import Option to import as shown below.

10. On Click of the import icon, the import process will start.

11. The Import process is completed after the message appears.

2.3.4 Change Template Import Process
The import process for .arx File,

Steps: 1. Complete all edits on the data file before you start BMC Remedy Data Import. Do not edit the data file between the time you open BMC Remedy Data Import and the time you start the actual import operation. 2. To start the import process, Choose Start > Programs > BMC Software > BMC Remedy Data Import. 3. Enter the username and the password. 4. BMC Remedy Data Import-Login

5. If authentication fail message appears then, check for the username and password. 6. And also check for the Server name. 7. Define the Data Import preferences as these are necessary for handling duplicate records and to resolve conflicts during an import operation.

8. Define the preferences. Go to File>> Preferences.

BMC Remedy Data Import Preferences dialog box

9. Create New mapping,

10. Log in to BMC Remedy Data Import a. Choose File > New Mapping b. Define the Source Data File: Export file that contains the data to import. The file must be in .arx format. c. Source form name: Form from which you exported data. d. Target Serve: Server that contains the form to which to import data. e. Target Form Name: Form to which to import data. f. Map the fields in the Field Value Mappings. Click on Auto Map to map all the fields automaticall

BMC Remedy Data Import Tool for Mapping Field Editor.

11. After completing Click on Import Option to import as shown below.

12. On Click of the import icon, the import process will start.

13. The Import process is completed after this message appears.

2.3.5 Approval Mapping Import Process

The import process for .arx File,

Steps: 1. Complete all edits on the data file before you start BMC Remedy Data Import. Do not edit the data file between the time you open BMC Remedy Data Import and the time you start the actual import operation. 2. To start the import process, Choose Start > Programs > BMC Software > BMC Remedy Data Import. 3. Enter the username and the password. 4. BMC Remedy Data Import-Login

5. If authentication fail message appears then, check for the username and password. 6. And also check for the Server name. 7. Define the Data Import preferences as these are necessary for handling duplicate records and to resolve conflicts during an import operation.

8. Define the preferences. Go to File>> Preferences.

BMC Remedy Data Import Preferences dialog box

9. Create New mapping,

10. Log in to BMC Remedy Data Import a. Choose File > New Mapping b. Define the Source Data File: Export file that contains the data to import. The file must be in .arx format. c. Source form name: Form from which you exported data. d. Target Serve: Server that contains the form to which to import data. e. Target Form Name: Form to which to import data. f. Map the fields in the Field Value Mappings. Click on Auto Map to map all the fields automaticall

BMC Remedy Data Import Tool for Mapping Field Editor.

11. After completing Click on Import Option to import as shown below.

12. On Click of the import icon, the import process will start.

13. The Import process is completed after this message appears.

2.3.6 SRM Import Process 2.2.6.1 Steps: EXPORT 1. Logon to AR system User Tool

2. Open the Object List Window and type SRM Import Export Console in search field

3. Click on Find Button.

4. Double Click on the Searched name to open SRM Import Export Console

5. Click on Export Request Definition and Search for specific SRD through Company name.

6. Select the SRD and give the File Name as show below.

7. Click Export button to export the SRD. 8. After Export of SRD we will get the below message, please click on ok and Automatically the History window will open. It means Export is Successful.

2.2.6.2 Steps: IMPORT

Note:
The version and patch of destination server should be compatible with the source
For different company we need to Export and Import Supporting data such as Categories, Entitlement Rules, Permission Groups and Questions
For same company Foundation data and GUID should be Identical.

1. Click on Import for Importing SRD

2. In the Import command you have to fill the following Details.
User Password: AR system User password.
Path to DataImport.bat: Provide the AR system DataImporttool’s path.
Import path and File Name: Provide the path and file name which you want to Import.
Import Log: Provide the AR system SRMImportLog file path.

3. Click on Stage Data.
This step imports data, as a .arx file, from your source files to the dataload staging form.
After successfully Load of data we will get the below Message “Stage: Import completed successfully”

There are four Import Data options: * Import new definitions only (if existing definitions found, cancel import): If the import operation finds existing definitions, the import operation is cancelled * Import new definitions only (skip duplicates): If the import operation finds existing definitions, the import operation continues but skips any duplicates * Import all definitions as new (rename all by adding a prefix to name): The import operation avoids the possibility of conflicts by renaming the definitions * Apply the imported definitions to a different company: If you select this option, the Company field appears, listing all companies available on the import system.

Select Import all definitions as new (rename all by adding a prefix to name) and add a Prefix as For User.

4. Please click Validate Staged Data to validate the SRD.
This step verifies the data, resolves conflicts as specified by you, and applies the modifications to the staged definitions.

5. If the Validate staged Data is Successful, see result message in Import Table.

6. Click on Promote Staged Data.
Moves data to their respective target forms on the destination server after you promote it.

7. See the result in Import result table 8.

2.2.6.3 Steps: To check whether SRD is deployed

1. Log in to Mid-Tier to check whether SRD is deployed.

2. Click IT HomeService Request ManagementService Catalog Manager Console

3. Search the SRD in Request Definition of Service Catalog Manager Console

4. Select the SRD and click View.

5. SRD will be in Draft Stage so change it to Deployed stage.

6. If the SRD is Offline, make it Online by clicking on Turn Online

7. Click on Request Entry

8. Select the Service Categories as Firewall

9. Deployed SRD is ForUserFirewallChg, then click on it.

10. Associated AIF form will appear. Fill the form and click on Submit Request Button

11. Select the Request ID REQ00000001407 and click on Request Details Button.

12. Click on Process View and select the AOT from Process Detail for FirRulCHG to see the Change Ticket ID.

13. Click on Ticket ID to see the Change ticket.

2.3.7 SLM Import
The import feature allows you to import service targets into the new BMC Remedy AR System server.
If you import a service target that contains an attachment, make sure you include the directory containing the attachment otherwise the attachment is not imported correctly.

Import Process
Steps:
1. Login to the User Tool / Midtier

2. Open the Application Administration Console.

3. Go to Custom Configuration Go to Service Level Management Import/Export Import.

4. Click on Open.

5. Once you click on open, the Import Window will open.

6. In the File Path/Name field, specify the required path and the file to import, along with the user ID and password. The ARX file path and file name must be located on the same server where BMC SLM is installed. 7. Optionally, in the Log File Name field, enter the path and the file name where you want the log file to be created. 8. Click Import. 9. In the Import Status field, the status of the process is displayed. For example, if the import is completed, it displays Done Processing.