Chapter 1

Introduction

Chapter 2

Overview
Of
Jamuna Bank Limited

Chapter 3

Moulovi Bazar
Branch

Chapter 4

Positioning of The
JBL
In The Market

Chapter 5

Analysis & Discussion

Chapter 6

Financial Performance
Of JBL

Chapter 7

Conclusion
&
Recommendation

“Examination of Performance and Customer’s
Perception of Bank’s Services: A Study on Jamuna
Bank Limited Moulovi Bazar Branch”

Shahariar Hasan

Report Submitted To
The School of Business & Economics
United International University
In Fulfillment of Requirement for the Degree of
Bachelor of Business Administration

“Examination of Performance and Customer’s Perception of
Bank’s Services: A Study on Jamuna Bank Limited Moulovi
Bazar Branch”

By
Shahariar Hasan
ID: 111-091-236
BBA Program
Major In Marketing
School of Business & Economics
United International University

Supervised By
Kawsar Ahmmed, Phd
Assistant Professor in Marketing
School of Business & Economics
United International University

Submission Date: June, 2014

LETTER OF TRANSMITTAL
Date: June 07, 2014

Kawsar Ahmmed, Phd
Assistant Professor
School of Business & Economics
United International University

Subject: Submission of the final report on “Examination of Performance and
Customer’s Perception of Bank’s Services: A Study on Jamuna Bank Limited
Moulovi Bazar Branch”.

Dear Sir,
In the following pages, I have presented Internship Report, which you had authorized me to prepare as Internship Report. This internship at Jamuna Bank Limited has given me an opportunity to get hands on experience about Banking Operations in Jamuna
Bank Limited and a general idea about the banking and financial sector in Bangladesh and also facilitate me to apply my theoretical knowledge in a corporate environment. I am thankful to you for giving me this opportunity.