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Submitted By derrekwayne11
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MEMORANDUM

TO: Kaya Asher Director of Corporate Communications

FROM: Derrek Chinnock Intern

DATE: February 25th, 2014

SUBJECT: Videos for Oral Communication Seminar

As you requested, here are four videos that can better your seminar and help explain to the employees the right and wrong ways of orally communicating.

To help better explain oral communication, there are two that are believed to be good examples of communication. Also, there are two video examples that are the improper way of communicating.

Below are the videos that show effective ways of oral communication. Video URL | http://www.youtube.com/watch?v=4kyvjEpXuPg | http://www.youtube.com/watch?v=smEqnnklfYs | Summary | This is a basic video of communication. It reviews the basics and how to have better conversations. | This is Martin Luther Kings “I Have a Dream” speech. | Explanation | This video ensures the employees know all the basic ways of communicating with customers. | Martin Luther had everyone attention here and the employees could learn something resembling him. |

Now here are two videos to show the employees what not to do. Video URL | http://www.youtube.com/watch?v=W1RY_72O_LQ | http://www.youtube.com/watch?v=Cj-4ViY6VRk | Summary | This is a conversation between customer and employee that should never happen | Here is an extremely rude employee trying to get information from a customer. | Explanation | In this video she uses very bad English and is rude to the customer. The employees should see this and never repeat it. | You should never be rude to the customer and here is a prime example of that. |

These videos should ensure success in transferring the message of good communication to the employees and help your seminar run smoothly. Feel free to contact me with any questions.

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