...Introduction Every human resources department in any organizations will undergo the process of training and development of its employees. This process is one of the significant process that organizations must do in order to let their employees be trained in as for them to encounter the real situation in accomplish their job. Hiring the right people means more than just securing employees who possess the knowledge, skills, and abilities required to perform a particular job; these people must also be able to acquire new knowledge and skills as jobs and environments change,”(Dreher & Dougherty, 2001). One of the well-known and famous company that have succeed in business as the result of well trained workers is Wegman Food Markets. Wegman Food Market become famous and widely respected in the industry not only because of their success in sales volume but also because of their success in training their workers. This is due to the fact that many observers believe that the big reasons why the company stands out is because the training of the employees. Satisfaction was clearly shown in the customer face whenever they step out from the Wegman Food Market as they are happy buying and serve well by the workers. Wegman Food Market is a regional supermarket chain headquartered in Rochester, New York which is one of the top 75 United Stated supermarkets. The company was privately held and is a family-owned company started in 1916 by the Wegman Family. Robert Wegman is the chairman...
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...Many duties are for the position of General Manager. However, any "assistant" manager performing these duties well will progress and perform much better than one just merely going through the motions. This set of philosophies and operating policies was derived from the CMC-HOOTERS GENERAL MANAGER MANIFESTO. OVERVIEW There are many responsibilities that will be defined in terms of mechanical responsibilities.... But more important than that, and therefore things that I will list first, are philosophical and attitudinal responsibilities. Most managers can run a typical restaurant. But Hooters is not a typical concept or restaurant operation. It takes a special person to manage a Hooters and an even more special person to be a excellent manager of a Hooters Restaurant. You have to run the restaurant like it's yours and the GM's to own and run, working as a team, and make yourself only settle for being the BEST in town. Nothing second rate. You must know that settling for mediocrity means death to the restaurant, any potential bonuses, and death to job security and career growth. That means always concerning yourself with the guest's perception of what's going on...what kind of service are they getting? Is it the best they've ever had and the best we know we can give? If you cannot honestly answer yes to both of those questions and you are not immediately hustling to achieve those goals, then you are not living up to what a Hooters Manager must do, and your longevity...
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..."Ways Towards Becoming An Excellent Teenager" A very good morning to the respected headmaster, Encik Ramlee bin Abdullah, teachers and my beloved friends. This peaceful and wonderful morning, we all gather in this hallowed hall and I will be talking about "Ways Towards Becoming An Excellent". Friends, Do you want to be an excellent teenager or just an average teenager? How many of you want to be an excellent teenager? I am sure all of you want to be an excellent teenager. So here is how to be one. Firstly, we must lead to a healthy life style. In order to do so, we must eat according to the balanced diet. Consume less oily food but eat more vegetable and fruit. Moreover, we must exercise at least twice a week. We also must not smoke the harmful and deadly cigarettes as they could cause many dangerous effect. Therefore, my dear friends, do not smoke a lot but eat healthily and exercise a lot. Boys and girls, The next step to be an excellent teenager is by choosing our friends wisely. If we chose to be friends with a smart and kind teenager, then, we will too be kind and smart like them. On the contrary, if we choose to hang out with some useless teenagers, we will too end up useless like them. So girls and boys, choose your friends wisely! Aside from living a healthy life style and choosing our friends wisely, we must also respect the elders. Such as parents and teachers. Even the Form 5 students are counted as elders. It is very crucial for us to respect...
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...[Your Name] [Instructor Name] [Course Number] [Date] [Title]: Solar Energy / Power Solar Energy is An Excellent Source of Alternative Energy Because It is Renewable, It Is economical, and It Is Environmental Safe In recent decades scientists have considered the use of solar energy as an application of alternative energy sources. For many years solar energy is considered an outstanding worldwide energy source. Solar energy and solar power are two different terms. Solar power is converting sunlight into electricity. “The potential of solar energy with technologies and the reductions in climate changes could provide most of the worlds energy by 2060 according to IEA report in 2011.” Solar energy is an excellent source of alternative energy because it is renewable, it is economical, and it is environmental safe. This essay describes several features that categorize solar energy as an excellent source of energy and discusses the advantages and disadvantages of solar energy. Solar energy derives its power from the sun radiation striking the earth. Not all sunlight reaches the earth surface. Yet that which is received is more than the human species need to sustain life. The energy of the sun radiation that is deposit in our region of North America is sufficient. Solar energy is a renewable energy source as well. With technology, the cost to install solar panels outweighs the cost of producing coals, oil and gas. The amount of solar radiation- sunlight deposited...
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...EXCELLENT STUDENTS MAKE AN OUTSTANDING SCHOOL Excellent students make an outstanding school. Doing excellent or quality work is one of the 5 Powers of a Champion. It means that you do your best to achieve the requirements of the task, resulting in satisfied customers or supervisors and the good feeling of pride in your work. But achieving that goal can be a challenge due to outside forces and your own destructive attitudes. Excellence is essential in rising above the crowd and in providing others what they want. You benefit by improving your own esteem and self-worth, as well as how others view you. This means that you must do excellent or high quality work in everything you do. How you do things relates to how you feel about yourself--your attitude, confidence, self-esteem, self-worth, and pride in your abilities. It is also important in how others look at you. Excellence and quality products and services are essential for a business to be a success. You may ask, why and how is this so. Well for starters, let us take a look at our school for example. Stella Maris is a good school with a number of outstanding features. Students achieve well because of the good teaching they receive and the strong guidance that teachers provide. There is some outstanding teaching in many departments. Teachers plan well to interest and challenge students. Excellent relationships and mutual respect create a very positive climate for learning. Where this is matched with methods that allow students...
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...Provide Place for Excellent Innovator in Your Country By: Fransiska Erni (131214146) www.nkri.web.id Josaphat Tetuko Sri Sumantyo Indonesia is a country for many people. It is a home. We live here every day with all the bad and good things. Moreover, every country has what is called as beyond achievement and less achievement. Indonesia with actually has many genius people can raise the country in international. What is the problem then? Our problem is the majority of those genius people are working for foreign field. It is such a joke. We always want our country better and better, appreciated by others country, making great innovation, and creating excellent technology to have others country impression, but we have wasted around for only looking a person with the mark he or she has in the “body”. If we looking for smart, ductile, and genius people, we already have them all. What we have not had yet is the ability to look encourage the potential that those people have and we also have not found the way to empower them. Therefore, those with great ideas on their mind stay in other country to pour their ideas to a great invention after they finish their study. Josaphat Tetuko Sri Sumantyo, Bandung, who is working in Japan, is one of those people. He is an expert of Remote Sensing and has created the larger drone in Asia. Josh is one example of innovative people in Indonesia. We still have many, but we will lose them for the development of our country if we never care about them...
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...Win Tone wheat roller mill has huge power and capacity and they have excellent design. We have two models, with single couple grinding rollers model. To hold the volume of flowing product at a fix value, the feeding inlet was controlled automatically. So a regular operation and high quality product were obtained. With a wheat roller mill, the same raw grain, different operating management will be significantly different milling. Focus from the grinding process, the screen management processes, clear flour processes to explore, analyze the operation and management of the wheat milling process control and equipment. We are engaged in offering premium quality Fine Wheat with perfect homemade taste. The Fine WHEAT ROLLER MILL manufactured by our company is free from any artificiality and therefore helps in mental as well as physical growth of the family members. Good technology and equipment is a prerequisite for the right skills is to protect. Considered in the wheat flour, skilled control of the operating skills, and continuously explore and accumulate. Therefore, the operation of the section of processes must fulfill their duties, mutual collaboration, careful operation, only through the milling process to ensure that the bran flour to maximize the separation, in order to improve the wheat roller mill extraction rate, in order to achieve high quality, high yield and efficient best milling effect. To further the managements commitment toward quality one of our directors has...
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...RESEARCH PAPER Phillis Wheatley's work presents an excellent example of the triumph of optimism over experience. Who is Phillis Wheatley? That is what I asked myself upon learning of a reading assignment. We were assigned to read Phillis Wheatley’s poem “On being brought from Africa to America”. Prior to reading the poem I decided to research the life of Phillis Wheatley. I did this so that I could have a better understanding of what I was about to read. This is why I imagine one of her poems was chosen for reading in our Stories of Immigration course. In the next few sentences I will share with you some of Wheatley’s experience in America. You will discover some of the hardships Wheatley faced. I ask that as you read and think of the experiences that are being described, place yourself in Wheatley’s shoes. What would you do? How would you feel? Would you choose to live a life of optimism or pessimism? Phillis Wheatley was kidnapped at a young age; stripped from the arms of her mother, taken away from the only land that she knew. We all have heard of the dreadful voyage from the west coast of Africa to the eastern American coastlines. Upon landing, Phillis took an immensely negative experience and was able to find something good out of the ordeal. I am not so sure that I would have been able to do or see the sun shine through the rain as Phillis was able to. I am close to my parents and Lord knows how much I love and need my mom. Imagine the thought of no longer...
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...Listо Systеms : Thе Еmрlоyееs' Imрасt оn thе Systеm student Univеrsity MGT500: Оrgаnizаtiоnаl Bеhаviоr аnd Lеаdеrshiр Рrоfеssоr Jаnuаry 17, 2015 Intrоduсtiоn In аn аgе whеrе mоst lаrgе соrроrаtiоns соnсеdе thаt its еmрlоyееs аrе its mоst imроrtаnt аssеt, it is imреrаtivе thаt thе реорlе whо wоrk fоr thе оrgаnizаtiоn аrе hаррy аnd wеll tаkеn саrе оf by thе еmрlоyеr (“Thе Hеаrt оf Еvеry Оrgаnizаtiоn – Humаn Rеsоurсеs Реrsоnnеl,” 2010). This tеrm рареr disсussеs Listо Systеms аnd its еmрlоyееs. This рареr аlsо idеntifiеs thе thеоriеs/studiеs thаt соuld bе аррliеd tо bеttеr undеrstаnd whаt is mоtivаting еmрlоyееs аt Listо Systеms. Listо Systеms : Thе Еmрlоyееs аnd Thеоriеs/Studiеs Аррliеd Suссеss in businеss hарреns bесаusе оf suссеssful еmрlоyееs. This is truе аt Listо Systеms. Оnе оf thе kеy rеаsоns fоr thе соmраny’s еаrly suссеss аnd grоwth wаs thе dеdiсаtiоn аnd соmmitmеnt оf thе еmрlоyееs. Thеrе аrе sеvеrаl studiеs thаt саn bе аррliеd tо undеrstаnd hоw thе еmрlоyееs аt Listо Systеms аrе bеing mоtivаtеd. Thе first is Thе Hаwthоrnе Studiеs. Thе Hаwthоrnе Еffесt – аn inсrеаsе in wоrkеr рrоduсtivity рrоduсеd by thе рsyсhоlоgiсаl stimulus оf bеing singlеd оut аnd mаdе tо fееl imроrtаnt (“Thе Hаwthоrnе Еffесt”, 2008). Аt Listо Systеms, еmрlоyееs wеrе аskеd fоr thеir орiniоns rеgаrding thе dirесtiоn in whiсh Listо Systеms wаs hеаding. Bесаusе оf this, thе еmрlоyееs fеlt mоrе vаluеd аnd it mаdе thеm fееl аn intеgrаl раrt оf thе соmраny. Thе Hаwthоrnе Studiеs...
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...NHỮNG NGƯỜI “LÀM THUÊ SỐ 1” VIỆT NAM Contents Những người “làm thuê số 1”: Từ 50.000đ/tuần đến 6.000USD/tháng 1 Người “của” Bill Gates 5 Hương Lúa - cô gái bạc tỉ! 8 Người “bắt mạch” những giếng dầu 11 “Sếp IT” của Tập đoàn Unilever VN 14 Ra đi để trở về 17 Người của những sự kiện! 20 “Người buôn tiền” của HSBC 23 Câu chuyện anh thợ giặt trở thành giám đốc 26 Những người “làm thuê số 1”: Từ 50.000đ/tuần đến 6.000USD/tháng | Marketing giỏi nhất VN | TT - Đã có một thời những mối quan hệ lao động được xác lập bởi giá trị cơ bắp. Đã có một thời người ta bình đẳng trong cơ chế “trung bình chủ nghĩa”. Và có một thời vị trí lãnh đạo được xem là vật mua bán, biếu xén hoặc “để dành” cho con em các sếp bất chấp năng lực... Còn bây giờ, khi cuộc đua thương trường đã thật sự khốc liệt, có những người trẻ ở độ tuổi 20-30, họ không có vốn tiền tỉ, không vai vế thân quen, nhưng họ được một đơn vị, một công ty hay một tập đoàn đa quốc gia mời về, “đặt” vào những vị trí quan trọng và tất nhiên đồng lương trả cho họ cũng phải thật xứng đáng bởi họ là những “người làm thuê số 1”! Đây là câu chuyện về Lê Trung Thành - hiện là phó tổng giám đốc Pepsi VN với mức lương hơn 6.000 USD/tháng, đồng thời là thành viên sáng lập Trường dạy nghề marketing IAM. Nhưng ít ai biết để trở thành một marketing giỏi nhất VN và được Tập đoàn Pepsi tuyển dụng, chàng trai 34 tuổi đã “khởi nghiệp” bằng những bảng điều tra thị trường với tiền công 50.000 đồng/tuần!... Những bài học đầu...
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...Joseph Lanton Adjei Mensah This paper is submitted in partial fulfillment of the requirements for International Marketing SMC University School of Management Professor (Dr.) Babu P George January 6, 2014 (Submission Date) Unit – 2 What is the role of the creativity in the segmentation process, Why can we say that having an excellent global positioning is one of the principal assets of a brand, What criteria should global marketers consider when making product design decisions, Identify several global brands. What are some of the reasons for the global success of the brands you chose? Abstract The study identifies segmentation processes and how it can be introduced to management to accept them. Often than not if management do not understand the process of segmentation and found out that what has been presented differ from what they know they quickly reject the proposed segmentations (Yankelovich & Meer, 2006). In segmentation, it allows the researcher to knowing how important a product or service is to the customers and this help in deciding what their expectations and are most likely to reveal their willingness to purchase your product. The study further identifies reasons why segmentations fail and steps needed to be taken to correct these errors. The literature elaborate on brand positioning and settling the confusion of brand positioning by managers straight. Consumer culture both local and global is also considered with it effect on brand positioning...
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...50 Excellent Extended Essays Alhazen’s Billiard Problem © International Baccalaureate Organization 2008 1 50 Excellent Extended Essays Alhazen’s Billiard Problem 2 © International Baccalaureate Organization 2008 50 Excellent Extended Essays Alhazen’s Billiard Problem © International Baccalaureate Organization 2008 3 50 Excellent Extended Essays Alhazen’s Billiard Problem 4 © International Baccalaureate Organization 2008 50 Excellent Extended Essays Alhazen’s Billiard Problem © International Baccalaureate Organization 2008 5 50 Excellent Extended Essays Alhazen’s Billiard Problem 6 © International Baccalaureate Organization 2008 50 Excellent Extended Essays Alhazen’s Billiard Problem © International Baccalaureate Organization 2008 7 50 Excellent Extended Essays Alhazen’s Billiard Problem 8 © International Baccalaureate Organization 2008 50 Excellent Extended Essays Alhazen’s Billiard Problem © International Baccalaureate Organization 2008 9 50 Excellent Extended Essays Alhazen’s Billiard Problem 10 © International Baccalaureate Organization 2008 50 Excellent Extended Essays Alhazen’s Billiard Problem © International Baccalaureate Organization 2008 11 50 Excellent Extended Essays Alhazen’s Billiard Problem 12 © International Baccalaureate Organization 2008 50 Excellent Extended Essays Alhazen’s Billiard Problem © International Baccalaureate Organization...
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...deliver excellent quality of service. Think about the kind of hospital or clinic in which you would like to receive treatment. Please show the extent to which you think such a hospital or clinic would possess the feature described by each statement. If you feel a feature is not at all essential for excellent hospitals/clinics such as the one you have in mind, circle the number 1. If you feel a feature is absolutely essential for excellent hospitals/clinics, circle 7. If your feelings are less strong, circle one of the numbers in the middle. There are no right or wrong answers - all we are interested in is the number that truly reflects your feelings regarding hospitals/clinics that would deliver excellent quality of service. Strongly Strongly Disagree Agree 1. Excellent hospitals/clinics will have modern looking equipment. 1 2 3 4 5 6 7 2. The physical facilities at excellent hospitals will be visually appealing 1 2 3 4 5 6 7 3. Personnel at excellent hospitals/ clinics will be neat in appearance 1 2 3 4 5 6 7 4. Materials associated with the service (such as pamphlets or statements) will be visually appealing in an excellent hospital/clinic 1 2 3 4 5 6 7 5. When excellent hospitals/clinics promise to do something by a certain time they will do so. 1 2 3 4 5 6 7 6. When a patient has a problem, excellent hospitals/clinics...
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...waiting line but around 80% tables were occupied. The customers constituted mostly of couples or families. To rate the entire experience, observations were made in the following categories: |Reservation |Parking/Location |Service |Ambience |Food |Ticket Time | Objective of the research: The objective of the research is to observe & rate the following: • Performance, attitudes and behavior of customer-facing staff at various levels • Required standards in and around the restaurant premises • Quality & presentation of food served • Efficiency of service delivery timing Findings: Parameters mentioned are rated at a metric of 4-1; 4 being excellent; 3 being Good; 2 being average & 1 being bad. 1. Reservation Call [pic] 2. Parking Lot/Location [pic] 3. Host/Server [pic] 4. Decor/Ambience [pic] Overall décor & ambience was comfortable & relaxing. The interiors & restrooms were clean. 5. Food Preparation [pic] The food was prepared & served well. The menu was limited but priced competitively. 6. Ticket times [pic] We had to wait for 5 minutes for our table. There was a bit of delay in food & bill delivery as the restaurant is low on staff. |Advantage of Observation over survey |Limitations of Observation over survey | |Overcomes issues of validity, bias etc ...
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...Measuring Service Quality Using SERVQUAL Following are the instructions for using the SERVQUAL questionnaire discussed in the chapter on quality. It refers to ‘CompanyX’ as the company to be studied. On the questionnaire, just replace the word CompanyX with the business (profit or non-profit) being analyzed. You can derive an un-weighted gap score or a weighted gap score. Weighting depends upon how you allocate 100 points among the five SERVQUAL categories. A modified use of the questionnaire is to limit it to just the total or average Perception score. This is called SERVPERF and is used when Expectations are likely to be all the same (typically high). Weights can be applied here as well. STEPS TO OBTAIN UNWEIGHTED SERVQUAL SCORE Step 1. Select a business the service quality of which you want to assess. Using the SERVQUAL instrument, first obtain the score for each of the 22 expectation questions. Next, obtain a core for each of the perception questions. Calculate the Gap Score each of the statements (Gap Score = Perception – Expectation). Step 2. Obtain an average Gap Score for each dimension by assessing the Gap Scores for each of the statements that constitute the dimension and dividing the sum by the number of statements making up the dimension. Step 3. In TABLE 1 transfer the average dimension SERVQUAL scores (for all five dimensions) from the SERVQUAL instrument. Sum up the scores and divide it by five to obtain the unweighted measure of service...
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