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Executive Communication Mba Notes

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EXECUTIVE COMMUNICATION

MODULE-I: INTRODUCTION TO COMMUNICATION 1. Importance of communication in Business Organization
MEANING
Communication has been defined in numerous ways. The one chosen for the purpose of the present study is: 'Communication is a mutual exchange of facts, thoughts and perception, resulting in common understanding of all parties. This does not imply agreements.' An examination of this definition reveals the following ingredients as being important in communication: * Communication is purpose oriented. * It is a two-way process. * Psycho-social aspects like thoughts, feelings, emotions are involved in communication. Communication in organisations does not mean mere exchange of messages. It embraces a great deal more. The values, prejudices, feelings and personality factors of all the participants concerned come into play. Used appropriately, communication can be the most effective instrument for growth and development of organisations and their members. Its absence or inappropriate use can engender conflicts and problems.
Peter Drucker identifies four fundamentals of communication which show the nature of the process. These are briefly stated below: I. Communication is Perception--This implies that is only the recipient who communicates, because if he doesn't perceive what is transmitted no communication takes place. II. Communication is Expectation--People perceive only what they expect to. The unexpected is ignored or misunderstood. III. Communication Makes Demands--Experiments have shown that words with unpleasant emotional charges or threats tend to be suppressed while those with pleasant associations are retained longer. In other words, communication makes a demand on the recipients in terms of his emotional preference or rejection. It also demands him to become somebody or do something. Information is

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