Executive Summary of Facilities scheduling at Mayer manufacturing case study

Eddie Turner was appointed as a section supervisor in charge of scheduling activities for the new engineering research laboratory at the Mayer manufacturing company. Eddie reported to Gary Whitehead who was the manufacturing division manager. The new test lab was going to be used by the engineering, manufacturing and quality control departments to test therefore a proper schedule was needed to ensure every department got the appropriate schedule times and alleviate problems that were previously experienced.
Eddie Turner’s responsibility was to have complete authority to establish priorities for use of the new test facility with approval from his manager Gary Whitehead in order to ensure there was no conflict between the departments and this meant a change in policy over the use of the new lab.
On several occasions Eddie turned to his manager to explain the difficulties he experienced with his job however he did not get a resolution from his manager. The first encounter was when he explained that he cannot satisfy all department managers as they thought he was selecting departments to use test lab based on his favourites. Gary Whitehead dismissed the complaint and said it was part of Eddie’s job to resolve the issue. The second issue he raised was that the organizational structure does not support and respect his position because he is a section supervisor dictating testing schedules for department managers. He proposed that Gary send out the prepared weekly priorities memos with his signature to the department managers as Gary would be respected by his fellow department managers. Again Eddie was reminded that it is part of his job to prioritize and schedule the lab accordingly.
After weeks the conflict over scheduling of the lab got worse because there was still no resolution. To try