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Executive summary
This report is analysed and based on the employee relations in an organization. Employee relations involve the body of work concerned with maintaining employer-employee relationships that contribute to satisfactory productivity, motivation, and morale. Dialog telecom is Srilanka’s largest telecommunications service provider and it has a mobile phone network over 8.7 million subscribers. The company also has established a strong presence in the sector of International Telecommunication. Since it is the role of human resource manager to identify what is going inside the organization, the employees of the company have informed the management that they want to take a collective bargaining through the negotiation strategy with the help of trade union.
The main purpose of the report is to identify and understand the solution to come a decision. The report consists about the frame of references, the company practising pluralistic frame of reference, how trade unions affect the employee relations, the process that the company should go through when negotiating and dealing with issues, role of collective bargaining process and the impact of human resource management on employee relations. Moreover employee participation and involvement in the decision making process has also been discussed. Finally the influence of the EU on industrial democracy in the UK has been explained followed.
The dialog telecom’s human resource department plays a vital role in the organization and employees work life. It is efficient for the department to focus on their employees and their problems in order to have a successful organization in the

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