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Expierience

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Submitted By lykevandewitte
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Pages 3
Reflection report on the hospitality visit
We visited the restaurant of the Stendel Hotel, Wannee, on the 19th of November 2015. We chose to have breakfast because it suited our planning better and I personally thought that with breakfast there was more to check than with lunch. | Checklist | 1 | 2 | 3 | 4 | 5 | Notes | Service; | First impression | | | x | | | No table, waiter immediately came | | Staff behaviour | | | | x | | | | Product knowledge | | | | x | | | | Speed of the service | | | | x | | | | Serving out techniques | | | | x | | | | Last impression | | | | x | | | Food; | Taste of the food | | | | x | | | | Menu variety | | | | x | | | | Food temperature | | | x | | | | | Food freshness | | | | x | | | | Presentation of the food | | | | x | | | | Buffet refilled when needed | | x | | | | No butter, no bacon, no cheese | Hygiene; | Overall cleanness in the restaurant | | | | x | | | | Cleanness table | | | | x | | | | Personal hygiene staff | | | | x | | | | Cleanness glasses | | | | | x | | | Cleanness cutlery | | | | | x | | Atmosphere; | Background music | | | x | | | Continuously ballads | | Temperature in the restaurant | | | | | x | | | Interior of the restaurant | | | | | x | | | Light in the restaurant | | | | | x | |

Service
When we arrived at the restaurant, the waiter immediately came to welcome us and to guide us to a table. Unfortunately, there was no table set up for us. The waiter still had to put the cutlery and glasses on the table while we were already sitting there. Therefore, my first impression was not so great. Furthermore the staff was great, they were polite and continuously came to the table to ask us if we were okay and if we needed something more.
Food
When I

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