...Task 1: Leadership styles used by Mackey in WFM There are three Leadership styles used by Mackey in WFM that are Democratic, Bureaucratic and Free Reign. Bureaucratic Style: This style is used when leaders tell their employees what they want done and how they want it accomplished, without getting the advice of their followers (Kurt Lewin 1939). It is a style of leadership that follows rules and past approaches in any event of their effectiveness in changing environments. Bureaucratic Style in WFM: In order to get a full time job in WFM, employee should get 2/3 of vote from the team members if employee did not get the support he or she would not get a full time position. This a rule in WFM to select employee, no one can break this rule and get a full time job without 2/3 support of the team members. Effects: *To get full time job in WFM new employee will show his maximum productivity to get 2/3 vote from the team members. *Only employees with good performance will get the full time position in WFM. Advantages of using bureaucratic Only employee with good performance will get the full time position in WFM. Because if team vote to hire a wrong person it will affect their own salary. Disadvantages of using bureaucratic Even though new employee have good creative and productive, if new employee did not get 2/3 vote from team member then employee will not get full time job in WFM. Democratic Style: This style involves the leader including one or more employees in the...
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...of Uncertainty There are many economic factors affecting business today. This is no less apparent in the case of Whole Foods Market Inc (WFM); a leading retailer specializing in natural and organic foods. The economic, social, legal, technological, and competitive forces that affect other companies more directly affect a retailer with high visibility and a niche market such as WFM, yet the firm shows continued performance over competitors and increased profits for shareholders. WFM continues to navigate the market showing gains in profit, a dedication to the consumer, and competitive advantages that allow them to remain a strong competitor in a new and high growth market. WFM shows continual growth in a time of financial instability for many consumers and businesses. The growth plans of WFM have allowed the company to expand extensively over the last 33 years. The New York Times (2013) states, “As of September 25, 2011 Whole Foods Market operated 311 stores in the United States, Canada, and the United Kingdom” (Company Information). WFM has a strong history of growth that continues to be a basis of the company’s strategic plan. Current plans include the opening of 1000 stores in the United States in the coming years. This extensive growth plan can only be supported with a strong economic backing and the support of consumer spending. WFM has shown that they currently have this support with a five point improvement in gross margins in the second quarter of 2013. These results...
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...Topic: WHOLE FOODS MARKET : VISION, CORE VALUES AND STRATEGY Contents: * Introduction……………………………………………………2 * Main activity & Target group……………….......……………2 * Geographic Market & Acquisitions………......….….....…….2 * Challenges…………………………….………………………...3 * PEST…………………………………………………………….3 * Environmental analysis………………………………………...4 * Michael Porter 5 forces model…………………………………5 * Internal analysis………………………………………………...6 * Possessed Resources ……….………….……………………….7 * Strengths……………………………….……………………….7 * Weaknesses…………………………….……………………….8 * SWOT Analysis………………………….………………....…..8 * Current Economic Performance……….……………………..9 * Objectives………………………………….…………………...9 * Core values………………………………….………………….9 * Vision…………………………………………………………..10 * Mission…………………………………………………………10 * Strategy……………………………………....………………...11 * Conclusion……………………………………………………..11 Introduction I n 1978, 25-year-old college dropout John Mackey and 21-year-old Rene Lawson Hardy, borrowed $45,000 from family and friends to open the doors of a small natural foods store called SaferWay in Austin, Texas.When the couple got booted out of their apartment for storing food products there, they decided to simply live at the store. Two years later, John and Rene partnered with Craig Weller and Mark Skiles to merge SaferWay with their Clarksville Natural Grocery, resulting in the opening of the original Whole Foods Market on September 20, 1980....
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...center to provide sales & service expertise to the Medicare customer base and support to external sales teams. Future strategy and expansion plans should include building Final Expense telesales and service teams with additional expansion to include customer service and/or telesales support for other product offerings from company. These additional teams may be “blended” with core sales agents capable of closing leads in both Medicare, Final Expense and other product lines so team size can be contained and closely managed. Objectives of the Telesales Center Handle lead volume captured by Lead Generation team to facilitate high closing rate for Medicare Supplement & Medicare Advantage/PDP products. Secure additional leads via client referral. Utilize cross-sell opportunities to increase revenue per contact. Provide high levels of service and support as required to client base, external agent team, carriers and internal departments to facilitate increasing revenue generation from sales opportunities. Sales Strategies and forecasting Department set up should include three separate teams accountable for: Lead Qualification (responding to lead cards to qualify lead and preset sales appointment) Sales (contact lead per appointment and close sale) Sales Support (sales follow up -any outstanding issues required to submit application to carrier). Work closely with internal lead generation team to develop lead volume for Telesales team: Develop average call...
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...Class, This is a set of information comparing IP Contact Call Centers in side-by-side analysis that was created by Faulkner’s FACCTs several years ago. You can see that they do cover information on each company, the features that are in each product, and even some basic pricing information. You are going to use this as if it is the compiled responses from a real RFP. This information will help you assign vendor scores in your table, and help you decide which vendor to use. IP Contact Call Centers: Side-by-Side |The right IP contact call center can make potential new customers go away happy. A conventional “Your call is important to us…” call | |center—in today’s age of Internet gratification—will likely just make them go away. | | | |Take a conventional call center, put it over an IP-telephony infrastructure, plug in a multimedia server or two and upgrade the agent PC | |client software, and presto—you’ve got all the makings of an IP contact center. It’s not quite that easy, of course. Contact centers—so | |called because they add customer-interaction channels beyond just voice—represent considerable added complexity, and cost, over voice-only | |call centers. ...
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...Whole Foods Market Spring Semester 2012 Introduction Since 1980, Whole Foods Market has pioneered the organic and natural foods movement. All products meet Whole Foods Market’s strict quality standards to ensure they are free of artificial additives, sweeteners, colorings, preservatives and hydrogenated fats. Whole Foods market was founded in 1978 and is based in Austin, Texas. Founder and chairman of this company is John Mackey. The company has also some subsidiaries companies Allegro Coffee company, Pigeon Cove, Seafood processing facility, Select Fish, West Coast seafood processing facility and Produce Field Inspection Office. Current situation Whole Foods Market offers produce, seafood, grocery, meat and poultry, bakery, prepared foods and catering, specialty (beer, wine and cheese), whole body (nutritional supplements, vitamins, body care and educational products), floral, pet products and household products. Whole Foods Market operates over 270 stores in North America and the United Kingdom and employees over 54000 associates. The stores emphasize perishable products, which account for about 75% of sales. The company offers more than 15000 items in four lines of private label products. Also since 2007 whole foods market merged with wild oats markets based in boulder, Colorado. Mission The mission of the company are three phrases “whole food-whole people-whole planet” which means that if you cover these...
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...| Current and Emerging Technology – LYT2 Task 1 | | PREPAREDFORSimple Getaways, Inc.RESPONSE TO REQUEST FOR PROPOSAL September 22, 2014 | Contents I. EXECUTIVE SUMMARY 2 II. BACKGROUND 2 a. Current Issues 2 b. Key Stakeholders 2 Sponsorship/Champion 2 III. ACTUAL PERFORMANCE VS. DESIRED PERFORMANCE 4 a. Document Management 4 b. Administrative tasks 4 IV. PROPOSED SOLUTION 4 a. Document Management/ Collaboration 4 Key Benefits 5 b. Workforce Management 5 Key Benefits 6 V. Conclusion 6 VI. References 6 I. EXECUTIVE SUMMARY Based upon the two major challenge detailed in the Simple Getaways’ RFP, both challenges appear to steam from the current decentralized structure of the organization. Each office is acting as its own entity, with its own document management and workforce management. By implementing Huddle for document management and Oracle’s workforce management solution it will be possible to centralize both document management and workforce management across the entire organization. Greatly improving the sharing/ collaboration of documents as well as improving controls around workforce management. II. BACKGROUND This document is in response to the RFP created by Simple Getaways, Inc., requesting solutions for a new information processing system. a. Current Issues There are a number of challenges with Simple Getaways’ current system: * Little to no version control of documents, multiple versions of documents exist...
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...Marketplace Analysis of Whole Foods Charles Griffith University of St. Mary Marketing Management MGT-704 MARKETPLACE ANALYSIS OF WHOLE FOODS “With great courage, integrity, and love – we embrace our responsibility to co-create a world where each of us, our communities and our planet can flourish. All while celebrating the sheer love and joy of food” (Whole Foods, 2015). This is Whole Food’s “higher purpose statement”. This statement expresses and delivers what Whole Foods, as an organization, believes and what must be apparent to the consumer. As an organization founded with the drive to bring the freshest and most natural products to consumers, Whole Foods must maintain alignment with that core philosophy. Created in response to the lack of organic and natural options of the traditional grocery stores and chains Whole Foods has grown from its origins in a three story house in Austin to the multi-billion dollar enterprise it is today without sacrificing this core value (Harrison, 2014). This is very important: The continued development and growth of Whole Foods must maintain this core philosophy. The platform for value creation is rooted in market share growth and consistent and well defined organizational philosophy (Deshpande, R. & Webster, F. 1989). Keeping Whole Food’s core philosophy in mind, strategy for growth of the business and recapturing of market share are the primary goals of this analysis. The supermarket and “other grocery” markets within the United...
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...Strategic Analysis Kroger Executive Summary This strategic analysis of The Kroger Company will take a look at the changing trends of grocery retailers, profitability and strategic position. Included is a PESTEL analysis and Porter’s Five Forces model for a closer look at Kroger and the industry. Competition is a big threat and since Rodney McMullen became CEO of The Kroger Company in January 2014 the company has rapidly gained market share and is currently second only to Wal-Mart (United States Department of Agriculture, 2014). With recent strategic acquisitions Kroger is better positioned to sustain their level of growth. There are several problem areas that Kroger will need to stay on top of and plan for how to combat those areas. We will provide a couple recommendations on the strategic direction that will most benefit and sustain competitive advantage for The Kroger Company. Introduction The Kroger Company was established in 1883 by a man named Barney Kroger who opened the first store in Cincinnati, Ohio. Since the opening of that store, Kroger has been an innovative leader in the grocery industry. With annual sales exceeding $108 billion it is one of the world’s largest retailers. Kroger can boast the following firsts: ● 1st to establish bakeries ● 1st to sell meat and groceries under one roof ● 1st grocery chain to routinely monitor product quality and scientifically test foods ● 1st to test an electronic scanner ● 1st grocer to formalize consumer research Kroger...
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...12FN-104 Operational Risk Management By Rishabh Jain 12FN-104 June, 2013 Operational Risk Management By Rishabh Jain 12FN-104 Under the guidance of Shri Rahul Gupta Dr. Seeta Gupta Senior Consultant Associate Professor, HR & OB Area Ernst & Young, India IMT, Ghaziabad June, 2013 Certificate of Approval The following Summer Project Report titled "Operational Risk Management" is hereby approved as a certified study in management carried out and presented in a manner satisfactory to warrant its acceptance as a prerequisite for the award of Post-Graduate Diploma in Management for which it has been submitted. It is understood that by this approval the undersigned do not necessarily endorse or approve any statement made, opinion expressed or conclusion drawn therein but approve the Summer Project Report only for the purpose it is submitted. Summer Project Report Examination Committee for evaluation of Summer Project Report Name Signature 1. Faculty Examiner Dr. Seeta Gupta 2. PG Summer Project Co-coordinator Mr. Rahul Gupta Certificate from Summer Project Guides This is to certify that Mr. Rishabh Jain, a student of the Post-Graduate Diploma in Management, has worked under our guidance and supervision. This Summer Project Report has the requisite standard and to the best of our knowledge no part of it has been reproduced from any other summer project...
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...UTILIZATION OF IT IN HUMAN RESOURCES MANAGEMENT Aneta Karasek Maria Curie-Sklodowska University, Poland aneta.karasek@umcs.pl Abstract: Nowadays increasing role of information technologies and strategic role of human resources management have influence on enterprises. Moreover rapid development of information technologies affects the process of human resources management in enterprises. The aim of the paper is the analysis of utilization of IT in human resources management in high-tech enterprises in the USA. These practices will be presented in following areas: recruitment and selection, development and training, performance management, motivation, talent management, employee self-service systems. There will be also presented results of studies on the utilization of IT tools in HRM conducted in Polish enterprises. Results of conducted survey shows increasing utilization and variety of IT solutions in all surveyed areas in high-tech enterprises in the USA what caused the crucial influence of HRM process. The level of IT tool implementation in HRM processes taking place in Polish enterprises is low, which, according to enterprises, results from the lack of funds for implementation of this type of solutions. In the future enterprises are planning further implementation due to drawn advantages, consolidate individual HRM processes and implement cloud-based solutions. Keywords: human resources management, information technology, e-HR, HRM practices 1567 1...
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...A CRITICAL ANALYSIS OF THE ARTICLE “THE CRITICAL SUCCESS FACTORS OF BUSINESS PROCESS MANAGEMENT” WRITTEN BY TRKMAN (2010) COHORT 5 (BSS001-6) TABLE OF CONTENTS Pg 1. Executive summary……………………………………………………….......3 2. Introduction……………………………………………………………….…....4 3. Importance of the Study……………………………………………………....5 * BPMs relevance & Importance to Information Systems……………...5 4. Research problems and significance………………………………….........6 5. Contributions and originality……………………………………………...….7 6. Theoretical arguments………………………………………………………..8 *The Contingency Theory……………………………………………...….8 * Dynamic Capabilities Theory:……………………………………..…….9 *Task Technology Fit………………………………………………..….….9 7. Research methods ……………………………………………………..….....9 *An outline of the methods used for the research study……..…......…9 *Description of methods…………………………………………….......10 *Analysing the Methods suitability for the study………………………10 8. Key Findings of the study ………………………………………………..…12 9. Research Limitations ……………………………………………………….13 10. Suggestions for future research……………………………………….….14 11. Conclusion…………………………………………………………………...15 12. References…………………………………………………………………..16 13. Appendix* EXECUTIVE SUMMARY According to Zairi’s (1997) definition, BPM...
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...ANNUAL REPORT 2013 COMMUNITY DRIVEN VISION To actively contribute in meaningful and sustainable ways to communities, families in need and other worthy causes. MISSION To provide support and assistance to these community-focussed initiatives, by engaging the collaboration of A.P. Eagers and its automotive industry network, employees and other stakeholders. OBJECTIVES • • To encourage and support engagement by A.P. Eagers and its stakeholders in these initiatives. To secure voluntary assistance through financial support, sponsorship, skills transfer and in-kind donations to worthy and well-run organisations and other causes. To deliver 100 cents of every dollar donated to the intended recipients. To operate with the highest standards of integrity. • • From its earliest days, the company has been community driven. Reaching out to a local hospital for their ‘hospital tag day’ in November 1912, company founders Messrs. E.G. Eager and Son lent motor cars to nurses and children who collected over £70 in their fundraising initiative. (STATE LIBRARY OF QUEENSLAND 125907) On behalf of A.P. Eagers, I would like to introduce you to the A.P. Eagers Foundation. For over a hundred years we have been proactive contributors to the communities in which we serve. Through our dealerships and other operations, we have led the way in supporting hundreds of worthwhile groups ranging from local charities, community service groups and schools to sporting clubs, health initiatives...
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...Springer Heidelberg New York Dordrecht London Library of Congress Control Number: 2013932467 ACM Computing Classification (1998): J.1, H.4, H.3.5, D.2 © Springer-Verlag Berlin Heidelberg 2013 This work is subject to copyright. All rights are reserved by the Publisher, whether the whole or part of the material is concerned, specifically the rights of translation, reprinting, reuse of illustrations, recitation, broadcasting, reproduction on microfilms or in any other physical way, and transmission or information storage and retrieval, electronic adaptation, computer software, or by similar or dissimilar methodology now known or hereafter developed. Exempted from this legal reservation are brief excerpts in connection with reviews or scholarly analysis or material supplied specifically for the purpose of being entered and executed on a computer system, for exclusive use by the purchaser of the work. Duplication of this publication or parts thereof is permitted only under the provisions of the Copyright Law of the Publisher’s location, in its current version, and permission for use must always be obtained from Springer. Permissions for use may be obtained through RightsLink at the Copyright Clearance Center. Violations are liable to prosecution...
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...Ted James Operations Strategy Download free ebooks at bookboon.com 2 Operations Strategy © 2011 Ted James & Ventus Publishing ApS ISBN 978-87-7681-828-9 Download free ebooks at bookboon.com 3 Operations Strategy Contents Contents 1 Introduction 7 2 Defining Operations Strategy 8 2.1 What is Operations Management? 8 2.2 The Role of Services in Operations Management 8 2.3 What is Strategy? 9 2.4 What is Operations Strategy? 10 3 Operations Strategy Formulation 11 3.1 Hill framework for Operations Strategy Formulation 11 4 Lean Operations 13 4.1. Eliminate Waste 13 4.2 Involvement of Everyone 14 4.3 Continuous Improvement (CI) 14 4.4 Implementing Lean 14 5 Business Process Reengineering (BPR) 17 5.1 Implementing Business Process Redesign 17 Please click the advert The next step for top-performing graduates Masters in Management Designed for high-achieving graduates across all disciplines, London Business School’s Masters in Management provides specific and tangible foundations for a successful career in business. This 12-month, full-time programme is a business qualification with impact. In 2010, our MiM employment rate was 95% within 3 months of graduation*; the majority of graduates choosing to work in consulting or financial services. As well as a renowned qualification from a world-class business...
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