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Extreme Makeover: Walmart Edition

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Submitted By halloola
Words 16302
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2
CHAPTER
2.1 2.2 2.3

Decision Making and Business Processes
Why Do I Need To Know This

LEARNING OUTCOMES
Explain the difference between transactional data and analytical information, and between OLTP and OLAP. Define TPS, DSS, and EIS, and explain how organizations use these types of information systems to make decisions. Understand what AI is and the four types of artificial intelligence systems used by organizations today. Describe how AI differs from TPS, DSS, and EIS. Describe the importance of business process improvement, business process reengineering, business process modelling, and business process management to an organization and how information systems can help in these areas.

This chapter describes various types of business information systems found across the enterprise used to run basic business processes and used to facilitate sound and proper decision making. Using information systems to improve decision making and re-engineer business processes can significantly help organizations become more efficient and effective.

?

2.4 2.5

As a business student, you can gain valuable insight into an organization by understanding the types of information systems that exist in and across enterprises. When you understand how to use these systems to improve business processes and decision making, you can vastly improve organizational performance. After reading this chapter, you should have gained an appreciation of the various kinds of information systems employed by organizations and how you can use them to help make informed decisions and improve business processes.

opening case study

Information Systems Improve Business Processes at Grocery Gateway
Grocery Gateway is Canada’s leader in the online retailing of home and office delivered groceries. Founded by a group of entrepreneurs with the idea that people had better things to do in life

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