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Facebook Case Study

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1. Why do people (end user) use Facebook and what do they do when they are there?
Nadkarni & Hofmann (2012) investigated the factors contributing to Facebook (hereafter
FB) use based on the researches on psychology, technical features of FB, demography and personality of FB users, and suggested a dual-factor model of FB use. In accordance with the model, FB users are motivated by two essential needs: (1) the need to belong and (2) the need for self-presentation. The need to belong can be referred as the innate drive to have a relationship with others and gain social acceptance, and the need for self-presentation as an impression management in which people attempt to influence the perception of their image.
These two factors can work as a pair or singly for FB use. For example, the number of FB friends and a desirable presentation of self on FB positively associate with the degree of subjective well being and users’ self-esteem because of visualization of social networking (Kim
& Lee, 2011).
FB enables users to create own profiles including name, gender, date of birth, e-mail address, home town, personal interests, job information and photograph (Facebook, 2016). The interactions on FB are the friends list, the wall, pokes, status, events, photos, video, messages, chat, groups and like. The friends list is a significant part of FB, because it enables the endusers to create a public display of their accounts which viewers can click to expand the network.
Like allows users to give positive feedback about preferred content (Facebook, 2016). People use these functions to build relationships, gain acceptance and present self so that they can satisfy the need to belong and the need for self-presentation.
2. Using examples, evaluate the success of Facebook fan pages
Many companies utilize FB fan page as an integral part of their social media campaign that enable them to

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