...sustainability into facility management at Saxion by identifying the needs of international students residing at the University’s accommodation facilities. This thesis will advise Saxion director of facility management on how to incorporate sustainability in its facility management practices in order to minimize life-cycle costs of assets, preserve the environment, and better the lives of employees and other stakeholders such as students, teachers and suppliers. Project objective formulation: The facility management process at Saxion University has no sustainability component associated with it. However, the facility management profession has reached a stage in which sustainability is indispensable. Therefore Saxion University will like to know how to incorporate sustainability into its facility management process. This thesis is to help gain insight, identify, and understand the barriers and gaps which inhibit the inclusion of sustainability in current facility management at Saxion University as well as to provide foundational information on how sustainable facility management can be designed for people from different cultures (international students). Findings from this thesis will form the basis of recommendations to the Saxion facility management directorate. Some of the expected recommendations include i) how to overcome the inhibitors of sustainable facility management, ii) how to incorporate sustainability into facility management process, iii) how sustainable facility management...
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...PROPERTY MANAGEMENT ASSIGNMENT AN ASSIGMENT ON FACILITIES MANAGEMENT [pic]NAME OF THE STUDENT: NAME OF THE MODULE: MODULE CODE: SUBMITTED TO: DEPARTMENT: NAME OF THE UNIVERSITY: YEAR: TABLE of CONTENTS 1. INTRODUCTION: 5 2. BODY OF THE CURRENT TOPIC: 6 2.1 The Key Issue of Facilities Management: 6 2.2 Strategic function of Facilities Management: 6 2.3 Role of Facilities Management in Property Management: 7 2.4 Facilities Management in the direction of Financial Resource Trial: 8 2.5 Role of Facility Manager in Property Management: 8 2.6 The Evolving Role of Facility Management: 9 3. CONCLUSION and RECOMMENDATION: 10 LIST OF FIGURES Figure 1: ROLE OF FACILITY MANAGER IN INTEGRATED INFORMATION SYSTEM. SOURCE: El-Haram and Agapiou, (2002). 10 Figure 2: USE OF CAFM SOFTWARE IN PROPERTY AND FACILITIES MANAGEMENT. SOURCE: http://www.manageengine.com/products/facilities-desk/. 11 ABSTRACT The current assignment aims to provide relevant information to the readers regarding the concept of facilities management, its role in property and real estate corporations, its strategic functioning and the key issues which are taken care by it. Amongst the key issues, several concepts like safety and security, cost cutting, maintenance is of prime importance in the property handling. Until now people have been more concerned with the property management issues but they haven’t really focussed...
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...“Facility Management” is as like as to “Property Management” but usually applied to sizeable or commercial properties where the management and operation is more complicated. The International Facility Management Association defines facility management as a profession that encompasses multiple disciplines to ensure functionality of the buit environment by integrating people, place, process and technology. The facility Management responsibilities are covering a wide range of function and support services likes security, property or building management, engineering services, accounting, postal, computing, information technology system,, staff safety and other supportive duties. Therefore, in business, Facility Management means the management of managing both buildings and services. The services are divided into “hard services” and “soft services”. Hard services including those things like to ensure the building air conditioning is operating in safe and stable mode. For examples, Plumbing and water-works, Spatial planning, Civil and Structural engineering. On the one hand, Soft services including those things like to ensure the building is cleaned and have a regular repair checking with the service contractors says Team-building, Time management. Facility Management is basically a property-based discipline, the objective is to achieve the following operation efficiency. For examples: (i) Property – Maximize the value and minimize risks for those Swire properties ...
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...FENUGREEK RESEARCH COMPANY LTD. FACILITY MANAGEMENT REPORT EXECUTIVE SUMMARY This ten-page facility assessment report presents the findings from a three-week period of investigation in Fenugreek Research Company Ltd and relates recommendations both operationally and strategically which the Fenugreek management is advised to take to resolve the issues that surfaced during the period of investigation. Seven most pressing concerns coming from the Fenugreek staff were each dealt with in detail and suggestions for them were subsequently discussed for its feasibility. The findings of the investigation brought this Facility Manager to the conclusion that there is general dissatisfaction with the current working conditions of Fenugreek Research Company, which must be addressed individually in face of a period of uncertainty and change as the company owners look to float the firm and make it a public concern. The recommendations presented were judged for their practicability and immediacy of solution to the pressing concerns of the Fenugreek employees. INTRODUCTION Although facility management has long been practised by military, government and schools, it is a fairly new business and management discipline. As the role of the physical work environment on performance and productivity started to become more and more evident in studies, so has the field become more and more involved in a business context. In a compilation of over 40 studies of productivity improvement, changes in performance...
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...Facility Management Name Institution Facility Management Facility management (FM) as an interdisciplinary field that is devoted to the coordination of space, people, infrastructure and the organisation aim at providing professional specialised services to the other units in the organisation. Facility management can be summarised as creation of the optimal environment for the organization's primary functions by taking an integrated view of the customer infrastructure that is used to deliver satisfaction to the customers. Facility management has developed to become a thriving business sector and a professional discipline in many countries (Zeithaml, Bitner & Gremler, 2009). The facility management has therefore become significant to various organisations and important in increasing the customer satisfaction with the management of supporting services. When it is well managed, it enables the business to function in a very effective and efficient manner by adding real value to the core business. Facility management has been elevated and is seen as being of strategic importance to the organisation by contributing to the business success or giving the business competitive advantage in the marketplace. The process of Aligning organisations Units When there is effective alignment between the facility management and the different actors in the primary process, the facility services provided will provide real value to the organisation's core business (Lexi &Joanna, 2009). However...
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...Facilities managers are responsible for the management of services and processes that support the core business of an organisation. They ensure that an organisation has the most suitable working environment for its employees and their activities. Duties vary with the nature of the organisation, but facilities managers generally focus on using best business practice to improve efficiency, by reducing operating costs while increasing productivity. This is a wide field with a diverse range of responsibilities, which are dependant on the structure and size of the organisation. Facilities managers are involved in both strategic planning and day-to-day operations, particularly in relation to buildings and premises. Likely areas of responsibility include: • procurement and contract management; • building and grounds maintenance; • cleaning; • catering and vending; • health and safety; • security; • utilities and communications infrastructure; • space management. Facilities managers are employed in all sectors and industries and the diversity of the work is reflected in the wide range of job titles, for example operations, estates, technical services, asset or property manager. Typical work activities Responsibilities often cover several departments, as well as central services that link to all the teams in the organisation. In smaller companies, duties may include more practical and hands-on tasks. Many facilities management professionals are employed directly by an organisation...
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...an exceptional safety and hygienic work environment * To experience state of the art services to maximize the efficiency of the business * To entrust the job to experts for professional execution * To experience a single point responsibility system * To experience a comprehensive approach to strategic facilities planning align with business objective. Fm outsourcing risks The following risks are typically associated with fm outsourcing * Critical service or asset failures * Service provider underperformance * Financial underperformance * Cultural rejection * Loss of knowledge * Labor risk MANAGEMENT ISSUE The decision to outsource or provide services in house must take into consideration both the capability of service providers and the effort required to manage them. An organization that takes the decision to outsource can delegate the direct supervision of work and service operatives to the provider. The role for the organization’s representative then becomes one of managing performance against service specification and Service Level Agreements (SLA). Organizations need to consider their approach to this new management role carefully. SERVICE SPECIFICATIONS: A service specification quantifies the...
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...11.1 Summarise the characteristics of the roles of management suggested by Mintzberg. Drag and drop the characteristics listed below into the correct management role. Management Role | Characteristics | Figurehead | Manager acts as the representative or symbol of the organization. Examples of this role are attending meetings on behalf of the organization, appearing on ‘platforms’ as a representative of local business. | | | Leader | Concerned with interpersonal relationships, what motivates his or her staff and what needs | Liaison | Emphasizes the network of contacts with others in and outside the organization. | | Allows the manager to collect useful information. For example manager might belong to a professional institution or body | Monitor | Monitoring the environment to keep informed of competitors’ activities, new legislation, changes in the market changes | Disseminator | Keeping staff and others within the organization informed e.g. written and spoken form, on one to one or group- basis | Spokesperson | manager gives information to others outside the organization e.g. in relation to organisation’s policies and activities | Entrepreneur | Role of entrepreneur concerned with innovation and change. It includes the design and implementation of different types of change, from small-scale job redesign to large-scale organizational restructuring | Disturbance handler | Intervene in a conflict situation | | find a solution | | solve problems...
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...UNIT 18: FACILITIES OPERATIONS AND MANAGEMENT Get assignment help for this unit at assignmenthelpuk@yahoo.com LO1 Understand the operational responsibilities of a facilities manager Staff: structure and responsibilities; employment terms and conditions; training and development; appraisal; legal issues eg equal opportunities, discrimination, dismissal, working time regulations, transfer of undertakings Buildings: uses; allocation of space; capacity; essential services and supplies (mechanical, electrical, electronic); maintenance and repair (planned, preventative, emergency/reactive); refurbishment and development; security Customers: identifying and assessing needs; expectations and reactions; providing information and advice; providing customer care and control; accessibility; safety and security; legal obligations and liabilities; processing and monitoring sales and bookings; maintaining communication systems and databases; ancillary services and sales Employer/funding agencies: private and/or public ownership of facilities; management board/trustees; local authority; funding partnerships and sources; financial management; personal contract and accountability; lines of management responsibility; impact on facilities operations LO2 Understand the legal, health, safety and environmental obligations to be addressed by facilities operations Statutory regulations: types eg local authority, fire authority (expectations and requirements), employment and insurance law, building...
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...to the left and the page number justified to the right. Keep a Photocopy or Electronic Copy of Your Assignments: You may need to re-submit assignments if your mentor has indicated that you may or must do so. Academic Integrity: All work submitted in each course must be the Learner’s own. This includes all assignments, exams, term papers, and other projects required by the faculty mentor. The known submission of another person’s work represented as that of the Learner’s without properly citing the source of the work will be considered plagiarism and will result in an unsatisfactory grade for the work submitted or for the entire course, and may result in academic dismissal. | | AA5008-8-5 | Dr. Thomas Pucci | | | Facility Management and Programming | Week 5: Interview 05/05/2012 | | | <Add Learner comments here> ------------------------------------------------- ------------------------------------------------- ------------------------------------------------- Faculty Use Only ------------------------------------------------- <Faculty comments here> ------------------------------------------------- ------------------------------------------------- ------------------------------------------------- <Faculty Name> <Grade Earned> <Writing Score> <Date Graded> Interview Onice B. Gilbert AA5008-8-5 05/05/2012 Dr. Thomas Pucci Abstract This paper will discuss an interview...
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...HONG KONG INSTITUTE OF VOCATIONAL EDUCATION (TSING YI) DEPARTMENT OF BUSINESS ADMINSTATION FACILITIES MANAGEMENT FOR EXHIBITION & CONVENTION “LOST?” Student Name: Chan Sze Yiu 101372547 Table of Contents I. Brief of Exhibition II. Program Rundown III. Full List of display material IV. Floor plan layout with simple design i. ii. iii. CityWalk Floor Plan Overhead plane Depressed base plane V. Two contractors information and quotation VI. Venue provider requirement VII. Thing to concern i. ii. iii. iv. Concern with venue provider Concern with contractor Concern in facilities Concern in safety and security VIII. Logistics management for set up and dismantle IX. Proposed budget 1 Brief of exhibition Event Date: Event Time: 13- 30June, 2013 17 June, 2013 – 29 June, 2013 11:00 a.m. – 08:00 p.m. 30 June, 2013 11:00 a.m. – 05:00 p.m. Event Venue: Event Title: Event Theme: City Walk (Tsuen Wan) “LOST?”/ “迷失?” Maze Target audience: Our target audience would be students who are graduated of Hong Kong Diploma of Secondary Education (HKDSE) and Hong Kong Certificate of Education Examination (HKCEE). HKDSE would be the first priority. Move-in time: Move-out time: Concept of Idea As everybody have experienced anxious after the public exam, worry the result may influence their future to feel depressed. They get lost of their way, thus, we created this activity let them find their way, and show which career would be match up with their ability and interest and perception...
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...Nicholas Lawrence Event & Facility Management Ch. 9 case study Mrs. Etzkorn CMMS is an abbreviated term for computerized maintenance management systems and are a type of management software program that perform functions in support of the operations and maintenance (O&M) programs. The software automates and streamlines most of the logistical functions done by O&M staff (U.S. Department of Energy). “Typical CMMS functions depend on the complexity of the system chosen. Examples include: * Work order generation, prioritization, and tracking by equipment and/or component. Work orders often can be sorted by equipment, date, person responding, etc. * Tracking scheduled and unscheduled maintenance activities. * Storing technical documentation and maintenance procedures by component, as well as equipment warranty information. * Real-time reports of ongoing work activity. * Calendar- or run-time-based preventive maintenance work order generation. * Capital and labor cost tracking by component, as well as shortest, median, and longest times to close a work order by component. * Complete parts and materials inventory control with automated reorder capability” (U.S. Department of Energy). The best CMMS benefit is that it eliminates paperwork and manual tracking of activities and saves time and allows the staff to remain productive. Computerized maintenance management system would allow the school to detect problems before a failure occurs, resulting...
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...In a fast paced world of growth and progress, there is no dearth of critical situations, contingencies and pressures of all sorts. Governments and non government organisations of all nations work towards offering various crisis management services to their citizens to improve their livelihood and wellbeing. A crisis can be defined as an emergency situation where normal day-to-day routine and / or businesses are interrupted. Therefore crisis management constitutes those processes and procedures which aim to reduce the effects or in certain cases, prevent the effects of crises to get uncontrollable and unmanageable. Singapore has a large spectrum of crisis management agencies, which specialise in certain services, available to the public. Each organisation / agency targets and deals with a specific domain. These include the following in no specific order, but are not limited to; the Ministry of Defence (MINDEF), the Ministry of Home Affairs (MHA), the Ministry of Social and Family Development (MSF), the Health Promotion Board (HPB), the Housing and Development Board (HDB), the Singapore Civil Defence Force (SCDF), the Singapore Police Force (SPF), the Singapore Workforce Development Agency (WDA), community centres, hospitals and legal offices. The aforementioned are among the agencies and ministries which proactively take measures to reduce the impact of a crisis on the general public in times of distress. MSF manages and introduces well planned programs and schemes for family...
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...Facility Planning – Considerations Elizabeth Theodorides February 23, 2015 Intro In this paper I will go over the topics of what is the regulatory requirtement and their effects on the design and equipment and colors sections and noise issues. Also the types of equipment needed examination of budget planning and cost estimates, and description of the role of stakeholders in facility planning and development. Regulatory Requirements Hospitals are among the most regulated of all building types. Like other buildings, they must follow the local and/or state general building codes. However, federal facilities on federal property generally need not comply with state and local codes, but follow federal regulations. For many years the health care system has experienced a continuing decline in the number of beds required for inpatients. As inpatient care is reduced, there is a corresponding trend toward increased outpatient health care. An outpatient clinic is less expensive to build and operate than a hospital. Space need not be devoted to "hotel functions" (the typical nursing units of hospitals), (WBDG) and the extensive dietetic and housekeeping areas that accompany them. Fire code requirements are considerably less demanding and mechanical and electrical systems can be simpler. Multiple shifts of staff are not required, since the building is usually closed at nights and on weekends, and housekeeping can take place after it is closed to patients and most staff, rather than...
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...topic. Last but not least, we can’t help mentioning the remarkable efforts of our group members. They conducted the research to the best of their ability and worked very hard to perfect the research as well as possible. Their merits are thankworthy. ABSTRACT Our research was carried out to investigate the attitude of HUCFL Second- year English students toward the school facility protection and some solutions for school facility maintenance. Due to the important of school facilities in the cause of HUCFL’s education- training and its status quo, we carried out the small- scale research to examine main causes of HUCFL’s facility damage. We delivered 20 questionnaires randomly to the Second – year English students and we thereafter analyzed the data collected from those questionnaires. Based on the research findings, we had the clear understanding about the concerned reality of HUCFL’s school facilities and the close relationship between the lack of students’ awareness and the degraded quality of the facilities. What is more, we realized that the students’ responsibility for protecting the school facilities is the main...
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