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Fam Tour

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EDSA Shangri-La Hotel, Vikings Luxury Buffet and Hotel Jen

A. Overview of the LEARNING & DEVELOPMENT Activity
The activity was administered by College of International Travel & Tourism Management last February 22-23, 2016 at EDSA Shangri-La Hotel, Vikings Luxury Buffet and Hotel Jen. A Familiarization Tour creates awareness and enables you to see what exactly goes on to hospitality industry. There were conduction of seminars facilitated by each representative of the company which involves interactive participation of students through proper demonstration of the sequence of the task. The facilities provide a conducive learning environment to acquire new knowledge about the industry. It motivates the students to pursue more their career goals and the positive effects in each life.

B. Objectives of the LEARNING & DEVELOPMENT Activity
The activity aims to help the students to know more about the industry and how they operate to each other. This activity involves seminar to be aware of the importance of the quality service to the public to meet their satisfaction so therefore there will be a positive feedback from them. It can help students to gain additional skills that can apply to their job. It can build knowledge and enthusiasm to the students for their experience in the application in the field. It provides harmonious relationship between the operators and the clients. Through this activity, it can mold to be a competitive in the certain field by rendering high quality service.

C. Overview of the Topics Discussed

The speakers that assigned to us during that day gave us information on how each facility involve and participate on a cycle. The topics we’ve discussed are Housekeeping Operations, Food and Beverage Operation and Front Office Operation. In Food & Beverages involves maintaining the cleanliness of the place with a proper interval,

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