...eCommerce Set of Case Study Questions 7. a) Where can customers enter their orders and what technologies do they need at that location to accomplish this activity? Customers enter their orders FastFit’s website • The internet • Web pages formatted using hypertext • Embedded links that connect documents and link pages • HTTP • Web servers • HTML 8. a) What technology components do we need at FastFit to interact with our customers on the web? (Locate a detailed explanation of eCommerce system platforms in the course textbook and/or via the Web.) b) At what location within FastFit would you place these technology components and why? |Technology Component |Location |Why | |The Internet |All locations: Headquarters, Warehouse, |Allows communication between all locations | | |distribution and fulfillment eCommerce | | | |centers | | |Web Server Farm |eCommerce Center |Computers need to be connected to the | | | |internet and be able...
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...Description of FastFit’s Operations FastFit sporting goods is a successful New England regional supplier of sporting goods to the high end consumer market. They sell an exclusive selection of equipment and apparel to men and women who exercise and pursue outdoor activities on a regular basis. Their store employees are very knowledgeable and maintain a relationship with their customers. They operate in 5 upscale retail stores in the New England market, their headquarters (HQ) are in Burlington MA and they have a warehouse in Haverhill. Most of their products are purchased from two suppliers, Winter Gear Distributers outside Providence and Boston Fitness Supplies in Marlboro. FastFit has expanded successfully in the New England area over the past 5 years, however to expand nationally as a major retailer they need to improve the scalability of their operations (stores and warehouses). A key part of their strategy is to leverage information systems to automate and improve operations. A diagram of their complete non-web based operations (called the complete diagram) follows: The incomplete system diagram below may be used to answer the following questions. Take as many pages as you need, the page limits in the syllabus do not apply. The questions should be answered using your common sense and knowledge of retail because we have all bought things at a store. When you add arrows to the diagram below label each arrow. You may draw the diagrams by hand but use ink. ...
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...computers with operating systems (e.g. Windows or Macintosh) to a Wide Area Network (WAN) by connecting their computers or portable devices to routers and switchers in order to gain access to the Internet and the website. Q8. a) What technology components do we need at Fast Fit to interact with our customers on the web? b) At what location at Fast Fit would you place these technology components and why? a) Since Fast Fit's customers order on the Web, Fast Fit will need a web server to collect their customer orders. Application servers and databases are also needed to handle and store customer's orders. In order to connect the servers, database and the customers together, Fast Fit will need a Local Area Network (LAN) to create a more flexible and efficient system. b) These technologies will be located in Fast Fit's headquarters, warehouse, and their suppliers. Putting the web servers in Fast Fit's stores and headquarters can collect customer orders, which can then be entered to an application database at the headquarters to gather useful customer information. A database will also be installed at Fast Fit's warehouse and their suppliers to keep track of shipping, invoices and order deliveries. The Local Area Network (LAN) will be used for connecting the headquarters, the warehouse and the suppliers together for efficient order processing, money transaction and shipping. Q9. a) What does the order fulfillment center do and b) why is it located at the warehouse? c) List what information...
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...specific amount of goods and what specific type of goods the warehouse needs to send to each store 4. Warehouse received the HQ’s order, and then sends the goods to each store. 5. Each store sells goods to customers. | Red arrow | Flow of money 1. From store, customer pays money in exchange of goods; the store will hold the money till it reaches a certain amount. 2. When the money reaches that certain amount, store will give it to the HQ. 3. HQ will distribute this amount of money. HQ will place some amount into bank. HQ also uses some money to pay back to the supplier or the next order. At the same time, HQ use money to pay salaries to all the store employees and warehouse employees. | Customer Questions (focus on the customer and FastFit process flows, i.e. the front end of the diagram) 2. a) List the specific items of information that are usually gathered at the POS (Point of Sale terminal or cash register) and recorded when a customer checks out (excluding obtaining the identity of the customer which is covered in Q3)? b) What are three important uses of this information at the store by the store manager and by headquarters management – a total of six uses? a. list of items i. Price of specific items ii. Number of items purchased iii. Method of payment iv. Store details (the specific store address, branch and name) v. Total amount of...
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...FastFit Case 1 1. Mark the main flows of goods and money in the diagram (above) and employ a key or table of descriptive elements to explain your answer. 1, 7 1, 7 6 6 5 5 4 4 3 3 2 2 Figure 1: Starting Point for a System Diagram of FastFit Business Information Flows 1. Customer goes to store in search of a fitness product. 2. Store informs HQ of items that are necessary 3. HQ orders items from their suppliers and pays the suppliers for these items 4. Suppliers ship products to the distribution warehouse 5. The products are delivered from the warehouse to the individual stores 6. The stores sell products to customers 7. The customers pay for their purchases 2. a) List the specific items of information that are usually gathered at the POS (Point of Sale terminal or cash register) and recorded when a customer checks out (excluding obtaining the identity of the customer which is covered in Q3)? b) What are three important uses of this information at the store by the store manager and by management at the headquarters– a total of six uses? (use a table) (It is important that you give different responses/uses for store manager and the HQ) a) Product information * Type of product * Brand of product * Which supplier the product came from Transactional information * Time and date of transaction * Which employee the transaction was with * Payment type Store information *...
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...Question No 7: a) Assuming that Fastfit goes ahead with its plans to have an e-commerce site, identify two physical locations, from where customers can enter their orders to the ecommerce site The customer can enter their orders to the e-commerce site from anywhere they want. It may be their house, office or any other location throughout the world. Customers require only Personal Computer, operating software and internet to make his/her order. Customer will visit the FastFit website and give their order. Physical Location | Technologies Required | | Hardware | Software | Network | Home | Personal Computer / Laptop Network Card / Modem | Operating Software such as Windows,Web Browsing Capability Security software such as (McAfee, Ad-Aware) | Access to the Internet | Office | Personal Computer / LaptopNetwork Card / Modem | Operating Software such as Windows,Web Browsing CapabilitySecurity software such as (McAfee, Ad-Aware) | Access to the Internet | Note: Customer can make order from any place throughout the world if Fastfit goes ahead with its plans to have an e-commerce site | b) For each of the locations that you mentioned, identify the technologies (cover the areas of software, hardware and networks) that a customer would need (at the location) to accomplish this activity? (use a table); Brief Description of each component:- Technology Components Required by Customer | Brief Description of Component | Personal Computer / Laptop | To make...
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...1. What is Progressive’s business? Progressive Business Company tries to do their business as quickly as it can to gain customers loyalty, effective product processing, cost reduction, etc. For example, a progressive insurance company tries to pay as quickly as it can to get claims adjusters out of the office and onto the street where they can interact with clients in order to gain more happier customers and more productive claims reputations. 2. What is critical to the success of the business? i. High quality of product or services ii. Large market share iii. Many loyalty customers iv. Advancement opportunities to current employees v. Current business climate and technological advancement vi. And cost of product or services. 3. How does Progressive’s use of hardware contribute to these success factors? i. Progressive’s mobile adjusters can handle nearly twice the workload they could a decade ago. IRV helps to raise revenues and decrease cost. ii. A wireless laptop make people do business much more quickly and more efficient. It increases the productivity and customer loyalty. iii. Making operations less steps/direct data entry. iv. Less labor/more efficient v. Less paper which is more environmentally friendly and less cost vi. More effective dispatching of agents vii. Better data means better control/less fraud viii. Compare actual and expected claims in more timely manner and then much better decision-making...
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...General Question 1. Store Customer Warehouse HQ Supplier Store Customer Warehouse HQ Supplier Mark the main flows of goods and money in the diagram (above) and employ a key or table of descriptive elements to explain your answer. 4 4 0 0 1, 3 1, 3 8, 11 8, 11 6, 12 6, 12 2 2 7 7 10 10 5 5 1. Customer enters store to buy sporting equipment 2. Store sells equipment to customer 3. Customer gives store money 4. Store sends money to HQ 5. Store informs warehouse of sporting equipment that is needed 6. Warehouse sends equipment to store 7. Warehouse informs HQ of what is being sold so HQ knows what inventory is being used up and is needed 8. HQ orders new equipment from suppliers 9. Supplier sends invoice to HQ for equipment 10. Suppliers send equipment to warehouses 11. HQ pays suppliers 12. Warehouse distributes equipment to stores and customers that made orders 2. A. List the specific items of information that are usually gathered at the POS (Point of Sale terminal or cash register) and recorded when a customer checks out (excluding obtaining the identity of the customer which is covered in Q3)? Staff Information | * Staff name * Staff position * Staff ID | Buying Product (s) | * Date and time * Transaction # * # of items sold | Cash Register Information | * Register # * Register model | Product Information | * Product barcode * Price of...
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...FastFit Case Part 2 (7-11) MIS, Dedeke, Fall 2015 John Stevens, Michael Jamieson, Matt Benning 7. a. Customers can enter their orders form their home location (using a personal computer) or from mobile locations (using mobile devices such as smart phone or tablets). b. Technologies for Home Location: Category | | Software | * Single User Operating Systems Software - allows single user to access multiple applications * Web Browser – customer must have browser such as Chrome, Firefox, etc., that is compatible with operating system in order to access FastFit webpage. | Hardware | * Personal Computer – The customer will need a personal computer equipped with a CPU for processing programs and information * Input and Output Hardware – Input hardware allows the customer to communicate with the computer. Once information is processed output hardware allows computer to communicate with the customer * Storage Systems (RAM) – Random access memory allows customers to access multiple applications and place orders. * Database – to store all data and information | Network | * Wide Area Network (WAN) – allowing computer to connect with other computers on the network * Modem – device that allows computer to send information over communication lines | Technologies for Mobile Location: Category | | Software | * Single user operating system – enables software applications to have control over processes running on a portable...
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...information flows between WGD and FastFit, starting with FastFit placement of an order through when it makes payment for goods received. 2. Receive sa an order 2. Receive sa an order 1. Makes an order 1. Makes an order WGD WGD 3. Sends FastFit an invoice for the order 3. Sends FastFit an invoice for the order FastFit FastFit 4. Sends order details( finalized shipping information) 4. Sends order details( finalized shipping information) 5. Ships the item 5. Ships the item 6. Receives Product 6. Receives Product 7. Eventually pays WGD for the product( Normally pays for multiple orders at once) 7. Eventually pays WGD for the product( Normally pays for multiple orders at once) 8. Accounting department: Collect payments 8. Accounting department: Collect payments 9. Ask for return for some product 9. Ask for return for some product 10. Come into agreement and pay back the return 10. Come into agreement and pay back the return 2. Complete a more detailed diagram that has five distinct processes, two for FastFit (Headquarters and the Warehouse) and three for WGD’s three departments. This diagram should also include the database associated with each WGD department using the cylinder symbol, there are three of these. Now fill in the flows from Q1 above. Then diagram all the flows of information that occur within FastFit and within WGD to support the processing of the order. FastFit Warehouse FastFit Warehouse 11 11 1...
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...How might Fred employ the MIS Integrative Framework to ensure that Web site design and functionality align with the customer intimate focus of FastFit? a. . deliverables b. . costs c. . time frames d. . associated risks e. . Web site content management system f. add more lines as needed…. 2. How does the narrative in the FastFit Web Site Case reflect the best practices of the project management Life Cycle (PMLC)? PMLC Step | Actions by FastFit’s Project Team | Commitment | The conversation with the customer---action period | Analysis | Through the big data and summarize the solution---plan phase | Design | In the planning stage to organized the big picture of the company | Infrastructure | The basic work place and papered phase of a company | Development | After a stable operation to make a development | Certification | The last step before put a product into the market. Let the related organization to certify the quality of the product. | Launch | Put the product into a market and ready for the selling people and choose the method of selling | Release | begin raising money | Sunsetting | Into the end process and summarize the product performance in target market | Post-Project Assessment | Analysis the reflection of this product | 3. What risks did FastFit face in launching this project and how were these risks mitigated? If they did not address a particular risk sufficiently, what else would...
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...Draw a system diagram showing the product and information flows between WGD and FastFit, starting with FastFit placement of an order through when it makes payment for goods received. This diagram will represent each company as a circle for a total of two circles. Line 1 Line 1 Line 3 Line 3 Line 2 Line 2 WGD WGD FastFit FastFit Line 5 Line 5 Line 4 Line 4 Line 1 | FastFit to WGD which is an information flow that is order placement | Line 2 | Reconfirmation of information and order by Sales team of WGD | Line 3 | Filling in the order- product flow | Line 4 | Sending information of invoice payment | Line 5 | Payment for product | 2. Next, complete a more detailed diagram that has five distinct processes (hence five circles), two for FastFit (Headquarters and the Warehouse)) and three for WGD’s three departments. This diagram should also include the database associated with each WGD department using the cylinder symbol, there are three of these. Now fill in the flows from Q1 above. Then diagram all the flows of information that occur within FastFit and within WGD to support the processing of the order. Do not diagram any computer network details; just illustrate the three databases using the cylinder symbol. FastFit HQ FastFit Warehouse Sales Operations Accounting PC IBM ASA systems 4 PC’S, printers, file servers FastFit HQ FastFit Warehouse Sales Operations Accounting PC IBM ASA systems 4 PC’S, printers...
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...General Question 6 5 4 3 2 1 1. Customer transaction xxx takes place Figure 2: Starting Point for a System Diagram of FastFit Business Information Flows 1. Mark the main flows of goods and money in the diagram (above) and employ a key or table of descriptive elements to explain your answer. 1 | Customers pay money to buy goods | 2 | Stores receive money from customers and submit payments to HQ for scrutiny | 3 | HQ pays supplier for received goods | 4 | Supplier delivers goods to warehouse as the orders from HQ | 5 | Warehouse delivers goods to store to replenish repertory | 6 | Store gives good to customer to exchange money | Customer Questions (focus on the customers and FastFit boxes) 2. a) List the specific items of information that are usually gathered at the POS (Point of Sale terminal or cash register) and recorded when a customer checks out (excluding obtaining the identity of the customer which is covered in Q3)? i. Data ii. Time iii. The price of good iv. The total payment v. Category of goods vi. Name of good vii. The quantity of good b) What are three important uses of this information at the store by the store manager and by headquarters management – a total of six uses? (use a table) (It is important that you give different responses/uses for store manager and HQ) item | Important uses | Store manager | By finding the more popular goods being sold, managers can make more orders...
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...Description of FastFit’s Operations FastFit Sporting Goods is a successful New England regional supplier of sporting goods to the high end consumer market. They sell an exclusive selection of equipment and apparel to men and women who exercise and pursue outdoor activities on a regular basis. They operate five (5) upscale retail stores in the New England market that offer a high level of customer attention, with a headquarters (HQ) is in Burlington, Massachusetts, and a single warehouse, distribution, and eCommerce fulfillment center in Haverhill, Massachusetts. Most of their products are purchased from two suppliers, Winter Gear Distributers outside of Providence, Rhode Island, and Boston Fitness Supplies in Marlboro, Massachusetts. FastFit has expanded successfully in the New England area over the past five years. However to expand nationally as a major retailer, they need to improve the scalability of their operations (stores and warehouses). A key part of their strategy is to leverage information systems to automate and improve operations, to strengthen management controls, and to enable significant growth while maintaining the “high touch” customer experience. A diagram of their complete non-Web based operations follows. See figure 1. NB: The following questions are due later in the semester Web/E-Commerce Questions (assume customers order on the Web) 1. a) Assuming that Fastfit goes ahead with its plans to have an e-commerce site, identify two...
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...Description of FastFit’s Operations FastFit sporting goods is a successful New England regional supplier of sporting goods to the high end consumer market. They sell an exclusive selection of equipment and apparel to men and women who exercise and pursue outdoor activities on a regular basis. Their store employees are very knowledgeable and maintain a relationship with their customers. They operate in 5 upscale retail stores in the New England market, their headquarters (HQ) are in Burlington MA and they have a warehouse in Haverhill. Most of their products are purchased from two suppliers, Winter Gear Distributers outside Providence and Boston Fitness Supplies in Marlboro. FastFit has expanded successfully in the New England area over the past 5 years, however to expand nationally as a major retailer they need to improve the scalability of their operations (stores and warehouses). A key part of their strategy is to leverage information systems to automate and improve operations. A diagram of their complete non-web based operations (called the complete diagram) follows: [pic] The incomplete system diagram below may be used to answer the following questions. Take as many pages as you need, the page limits in the syllabus do not apply. The questions should be answered using your common sense and knowledge of retail because we have all bought things at a store. When you add arrows to the diagram below label each arrow. You may draw the diagrams by hand but use ink. ...
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