General Question

6
5
4
3
2
1

1. Customer transaction xxx takes place

Figure 2: Starting Point for a System Diagram of FastFit Business Information Flows

1. Mark the main flows of goods and money in the diagram (above) and employ a key or table of descriptive elements to explain your answer.

1 | Customers pay money to buy goods | 2 | Stores receive money from customers and submit payments to HQ for scrutiny | 3 | HQ pays supplier for received goods | 4 | Supplier delivers goods to warehouse as the orders from HQ | 5 | Warehouse delivers goods to store to replenish repertory | 6 | Store gives good to customer to exchange money |

Customer Questions (focus on the customers and FastFit boxes)

2. a) List the specific items of information that are usually gathered at the POS (Point of Sale terminal or cash register) and recorded when a customer checks out (excluding obtaining the identity of the customer which is covered in Q3)? i. Data ii. Time iii. The price of good iv. The total payment v. Category of goods vi. Name of good vii. The quantity of good

b) What are three important uses of this information at the store by the store manager and by headquarters management – a total of six uses? (use a table) (It is important that you give different responses/uses for store manager and HQ)

item | Important uses | Store manager | By finding the more popular goods being sold, managers can make more orders for those goods and promote similar kinds of goods to make more profits | | By counting the quantity of good, store manager can replenish stock in time and avoid a situation of low or no stock | | By analyzing the date and time, manager will find out the busier date and time. Then, manager can use the date and time to promote goods, attract more customers and manage store efficiently