...public organization. I will summarize those changes as I reflect on the case study capturing the challenges and strengths of USPS. In the past, employee relations at the United States Postal Service were viewed unfavorable by the general public. The implementation of the balanced score card effectively addressed those challenges to provide the employees with a voice to management. Employees are on the front line of all process and customer interaction. There is value in having an active listening channel to hear their challenges for the greater good of the organization. Historically, USPS was able to provide a service with the expectation of consistent revenue. With the introduction of completion UPS, Fed Ex, and DHL the traditional structure of USPS was challenged. The competition introduced the concept of stronger efficiency time tables and putting the customer’s needs first. The USPS initiative to listen to their employees allowed for them to put the people that execute the processes as change agents that make them successful and added value for the organization to compete with the new market. Many organizations have now implemented the balance scorecard with the input of employee voice. The voice of the customer is critical for adding value to an organization in an involving market. The USPS introduction of actively listening to the customer was a great concept to introduce. UPS, Fed EX, and DHL entered the shipping market with the selling point of meeting...
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...UPS Case Study Considerations of Macro Environment Market Demographics: The target market is everyone in the world who needs to ship an item. Christmas time is a particularly busy time for shipping items across the world, whereas people need a company like UPS to do the delivering for them. Economic: Gasoline prices, along with rising energy prices are the major concern. Jet fuel prices are at $2.80/gallon! However, many people would rather have items shipped rather than spend money on gas to go and buy the item. Legal: International express services can be delayed by government policies and restrictions that can include anticompetitive practices of government-owned or authorized monopolies, licensing requirements, customs procedures, restrictions on access to aviation markets, restrictions on access to ground transportation systems, and restrictions on foreign investment. Socio-Culture: The economy is really bad right now, so many people don’t have extra money to make a lot of online purchases and businesses are not selling as much, therefore not needing to ship as much. Global: Worldwide packaging shipping volume is increasing as a result of global exchange, e-commerce, and changes in supply-chain management. Technological: The internet has expanded the reach of direct marketing. Industry Analysis: Dominate Characteristics: With globalization, shipping is now a major priority for businesses and many individuals, especially those that...
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...Part A Group Assessment of Posters and Presentations (25%) Follow the brief given in each case and prepare a presentation for each company. You should carry out your own research using academic journals for theories as well as market reports etc for external analysis. Every group member should contribute to the presentation, which should be about 20 minutes (15 minutes for presenting, 5 minutes for Q&A) and include the use of one or two PowerPoint posters. • Case Study 1: Apple Inc’s iPhone: can iPhone Maintain its Initial Momentum? (Ghauri and Cateora, 2010). Note: This case study is not graded, but formative feedback will be given verbally at the end of each presentation. Brief: 1. Carry out a PEST- analysis for iPhone in the UK and a more detailed market analysis. 2. From the two analyses summarize and recommend key factors – “opportunities” that can benefit future strategies for Apple Inc’s iPhone products. • Case Study 2: FedEx vs. UPS – Competing with Contrasting Strategies in China (Ghauri and Cateora, 2010, p600). Note: This case study is not graded, Brief: 1. Carry out a comprehensive SLEPT- (including a competitor analysis) and a SWOT- analysis for Fed Ex using the case study and the internet to establish its current competitive situation compared to especially UPS. 2. FedEx’s main focus has been on providing its customers with innovative and value-added services. This has so far worked...
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...Study Guide: Adopted by Great Britain, their form of common law Constitutional: establishes basic character, concepts and principles of government, its organization, individual rights and privileges. Outlines duties of branches Federalism: Bill of Rights: Common law: Discovered law because magistrates discovered solutions to disputes by looking to situations in the past. Inductive. Laws because they have always been laws. Equity law: decisions of chancery court were made on the basis of fairness. Equity law begins where common law stops. Laws designed to address justice without criminal intent. (fairness) Administrative law: Rules that govern industry. Ex. FCC Statutory law: Created by government rep. Written law formally enacted by city, county, state and federal legislative bodies. Executive orders- orders from executive branch Congress shall make no law respecting an establishment of religion, or prohibiting the free exercise thereof; or abridging the freedom of speech or of the press; or the right of the people peaceably to assemble and to petition the government for a redress of grievances. Freedom of speech, press, religion, petition, assembly Laws establish boundaries and allow for punishment of violators, they limit government power, and establish fundamental rights/liberties. They carry sanctions. Policy is adopted to achieve a social goal,they lack sanctions. Laws are passed in the U.S. to support policy. FCC- Federal Communication Commission is an...
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...Code of Ethics OMM640: Business Ethics and Social Responsibility Instructor: Erika O'Quinn 5/26/2014 Code of Ethics Perry's Outreach Ministries is a Christian non-profit organization that relies on government funding, and donations from members of the community. Perry's Outreach Ministries provides,counseling, non-perishable food items,clothing housing vouchers and childcare to the battered and abused women and children throughout the community. The overall mission of POM is to minister Gods word through Bible study, professionalism,participants rights to privacy, reliability,honesty and counseling services. The primary mission of the human service profession is to assist in the betterment of human life and necessaties of all people who may be viewed as vulnerable,oppressed, and living in poverty and unsafe environments. When dealing with the community it I crucial that a code of ethics is set into place where not only the employees but the volunteers follow and take seriously. A code of ethics for POM employee's and representatives: Employee's should obtain eduction about and seek to understand the nature of social diversity and oppression with respect to race, ethnicity, national origin, color sex, sexual orientation, gender identity or expression, age, marital status, political belief, religion, immigration status, and mental or physical disability. Employee's and volunteers should treat colleagues and program participants with respect and refrain...
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...Blue = Leighton Red = Karissa Brown = Adam Black = Jane The Battle for Value, 2004: FedEx Corp. vs. United Parcel Service, Inc. FedEx will produce superior financial returns for shareowners by providing high value-added supply chain, transportation, business, and related information services through focused operating companies competing collectively, and managed collaboratively, under the respected FedEx brand. FedEx Mission Statement (Excerpt) We serve the evolving distribution, logistics, and commerce needs of our customers worldwide, offering excellence and value in all we do. We sustain a financially strong company, with broad employee ownership, that provides a long-term competitive return to our shareowners. UPS Mission Statement (Excerpt) UPS hubs in China as of 2009: Shanghai and Shenzhen FedEx hubs in China as of 2009: Guangzhou Figure [ 1 ] - Source: http://www.travelchinaguide.com/map/ Introduction June 18, 2004 marked the start of an important international trend in logistics and carrier services. The U.S. and Chinese government came to an agreement that allowed the development of air cargo hubs and landing rights for commercial airlines in China. This pact not only opened up extensive new opportunities for the airborne market in general, but gave FedEx and United Parcel Service (UPS) exclusive cargo transportation rights (Bruner & Carr, 2010). At the time, FedEx was winning the battle for China, with its Chinese volumes nearly doubling...
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...USPS Case Analysis Problem Statement USPS was meeting to review the results of a tracking study that traced the effects of the “Products and Services” campaign on consumer attitudes toward USPS. The key issue is if the “Products and Services” theme and music would contribute to the 1989 Express Mail advertising campaign’s success. USPS also needs to address the general public’s perception of their reliability. Situational Analysis Company: USPS Strengths – access to entire network of mail distribution Weaknesses – consumers thought that USPS was unreliable, no volume discounts Product – Overnight Delivery Service (ONDS), guaranteed morning delivery, drop ship and reship service, weekend/holiday delivery at no extra charge, delivery to post office boxes Price - 8 oz letter costs $8.75, on call pick up for incremental charge of $4 per stop Promotion – 1988 advertising cost $5.5million Competition | Fed Ex | UPS | Emery-Purolator | Airborne | Product | Overnight Delivery Service (ONDS), warehousing and inventory management in conjunction with expedited delivery | Overnight Delivery Service (ONDS), package tracking, guaranteed deliver, morning deliver | Air and ground delivery service | Overnight Delivery Service (ONDS), | Price | 8oz letter cost $10.50, Volume discounts to secure large share of business accounts, $3 drop off discount | 8 oz letter costs $8.50, No discount for volume shippers | unknown | ODNS rate for the government: $5 for the first pound...
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...TABLE OF CONTENTS ABSTRACT…………………………………………………………. 2 ACKNOWLEDGMENT……………………………………………... 3 I. Introduction 1. Background of the study …………………………………. 4 2. Statement of Problem……………………………………… 5 3. Hypothesis………………………………………………… 6 4. Research objective………………………………………… 6 5. Research Question………………………………………… 6 6. Significance of Study……………………………………… 7 7. Scope and Limitation of the Study………………………… 7 8. Research Methodology……………………………………. 7 II. Literature Review……………………………………………… 8-9 III. Discussion III.1. Interest rate versus exchange rate in Bank deposit……… 10 III.1.1 Appreciate US Dollar in Bank Deposit factor…10-11 III.1.2 Depreciate US Dollar in Bank Deposit factor….. 11 III.2. Interest rate affected in Stock market…………………... 11 III.2.1 Depreciate US Dollar in Stock Market………..11-12 III.2.2 Appreciate US Dollar in Stock Market..................12 IV. Conclusion……………………………………………………… 13 V. References…………………………………………………….14-15 Abstract In this paper, I use high frequency data to investigate the extent to which interest rate changes originated in the United States by the Reserve Federal Fund. More specifically, I am interested in understanding in effects of changes in the Federal Reserve Fund’s interest rates on differential between (short term) local currency interest rates. I also investigate how interest rate influences to the foreign exchange market when Federal set the interest rate. The result indicates that Federal Reserve’s rate...
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...Talcott In this case, it was ruled that Any Kind should have approached the $10,000 check with additional caution, if it wanted to preserve its holder-in-due-course status (Twomey & Jennings, 2009). According to the Uniform Commercial Code (UCC) Section 3-106(d), a party is a holder in due course when: (1) the instrument when issued or negotiated to the holder does not bear such apparent evidence of forgery or alteration or is not otherwise so irregular or incomplete as to call into question its authenticity; and (2) the holder took the instrument (i) for value, (ii) in good faith, (iii) without notice that the instrument is overdue or has been dishonored or that there is an uncured default with respect to payment of another instrument issued as part of the same series, (iv) without notice that the instrument contains an unauthorized signature or has been altered, (v) without notice of any claim to the instrument described in Section 3-306, and (vi) without notice that any party has a defense or claim in recoupment described in Section 3-305(a). (Legal Information Institute, n.d.) Based on this definition, it would seem that Any Kind Check Cashing is holder-in-due-course in this case. However, the UCC Article 2 defines "good faith" as, "honesty in fact and the observance of reasonable commercial standards of fair dealing" (Legal Information Institute, n.d.). According to the information presented in the case, Michael did not contact...
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...----------------------- Energy Trace Barrier Analysis (ETBA) – Qualitative analysis technique used to identify hazards by tracing energy flow into, thru, & out of a system. “Energy hazard” is defind as an energy source tht adversely impacts an unprotectd or vulnerable target. Assessment is conductd by following the energy path to determine if adequate controls are in place to assure undesird energy release does not occur.– Energy flow is tracd through the system operation & energy transfer points are identifid– Barriers to ento energy flow are evaluatd to determine adequacy • ETBA process can be applied at any stage of the project lifecycle & can be very useful for:– Systems design –Developing procedures(e.g., lockout--‐tagout). – Planning/judging operational readiness. – During mishap investigation or making “safe--‐to--‐enter” decisions at mishap sites. ETBA Approach • Examine system & identify all energy sources • For each energy source, trace its path through the system • Identify all targets tht could be vulnerable to the energy source • Identify all barriers in the energy flow path • Determine if existing controls are adequate. Energy Source– any material, mechanism, or process tht contains potential energy tht can be releasd •Electrical •Mechanical •Chemical •Radiation• Sonic• Thermal• Nuclear• Pneumatic• Hydraulic• Others Energy barrier --‐ any design or administrative method tht prevents energy from being releasd or prevents a hazardous energy source from reaching a...
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...1 http://online.wsj.com/article/BT-CO-20120405-708286.html * April 5, 2012, 10:23 a.m. ET By Alan Zibel Of DOW JONES NEWSWIRES WASHINGTON (Dow Jones)--A U.S. bank regulator on Thursday cited Citigroup Inc. (C) for failing to comply with a federal law that requires banks to establish protections against money-laundering but didn't impose a fine. The Office of the Comptroller of the Currency said that Citi's U.S. banking unit showed deficiencies in its compliance with the bank-secrecy act, which requires banks to report on suspicious activities and maintain other protections against money laundering. Citi neither admitted nor denied the regulator's allegations and entered into a consent order with the regulator to fix the problems. Though the regulator didn't issue a fine, it still has the right to do so. The regulator said the bank had numerous weaknesses, including problems identifying and monitoring high-risk customers. In response, Citi said that the bank has "taken significant steps" in developing plans to manage the risk of money-laundering risks. "Because of these actions, many of the issues highlighted in the OCC's order have already been remediated or are in the process of being remediated," the bank said. "Furthermore, we are developing a plan to address the remaining OCC requirements. " -By Alan Zibel, Dow Jones Newswires; 202-862-9263; alan.zibel@dowjones.com 2 http://www.fool.com/investing/general/2010/07/22/citigroup-strengths-weaknesses-opportunities-threa...
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...Citing Sources Using APA Manual (6th ed.) APA Manual and Recent Updates Section 4 This section of the Library Handbook addresses how to cite recourses used in the body and the reference list of your document using the Publication Manual of the American Psychological Association (6th ed.). Common examples for parenthetical text citations, citing direct quotes, and reference citations in the reference list are provided, but for a more comprehensive list, see the APA manual (6th ed.). Plagiarism and Self-Plagiarism Plagiarism is the use of another person’s ideas or words without giving them the proper credit. Plagiarism can occur when you use someone else’s exact words without giving them credit, taking credit for someone else’s ideas, or even presenting your own past work as a new idea. Academic institutions take both intentional and unintentional plagiarism seriously, and it can be grounds for dismissal. According to the APA manual (6th ed.), the best method of avoiding plagiarism is to cite the ideas, theories, and research that directly influenced your work, cite key background information, information that may support or dispute your theory or hypothesis, or offer critical definitions or data (p. 169). Document all facts and figures that are not common knowledge. For journal articles and class assignments, APA recommends using one or two of the most representative sources for each key point, but for the literature review for a dissertation, you should include a...
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...Quantitative Easing: Entrance and Exit Strategies by Alan S. Blinder, Princeton University CEPS Working Paper No. 204 March 2010 Acknowledgements: Paper prepared for the Homer Jones Memorial Lecture at the Federal Reserve Bank of St. Louis, April 1, 2010. I am grateful to Gauti Eggertsson, Todd Keister, Jamie McAndrews, Paul Mizen, John Taylor, Alexander Wolman, and Michael Woodford for extremely useful comments on an earlier draft, and to Princeton’s Center for Economic Policy Studies for research support. Apparently, it can happen here. On December 16, 2008, the Federal Open Market Committee (FOMC), in an effort to fight what was shaping up to be the worst recession since 1937, reduced the federal funds rate to nearly zero. 1 From then on, with all of its conventional ammunition spent, the Federal Reserve was squarely in the brave new world of quantitative easing. Chairman Ben Bernanke tried to call the Fed’s new policies “credit easing,” probably to differentiate them from what the Bank of Japan had done earlier in the decade, but the label did not stick. 2 Roughly speaking, quantitative easing refers to changes in the composition and/or size of the central bank’s balance sheet that are designed to ease liquidity and/or credit conditions. Presumably, reversing these policies constitutes “quantitative tightening,” but nobody seems to use that terminology. The discussion refers instead to the “exit strategy,” indicating that quantitative easing (“QE”) is looked upon as...
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...UPS Case Study Vision Statement UPS’s goal is to synchronize the world of commerce by developing business solutions that create value and competitive advantages for our customers. Mission Statement UPS seeks to grow the global business by serving the logistics needs of customers, offering excellence and value in all that we do. We will maintain a financially strong company with broad employee ownership that provides a long term competitive return to our shareholders. We will inspire our people and business partners to do their best , offering opportunities for personal development and success. UPS will lead by example as a responsible, caring, and sustainable company making a difference in the communities we serve. Identify problems: The Problems can be succinctly stated in a 2-3 sentence (short) paragraph for each. 1. UPS has noticed an increase in sales of technology such as cell phones, tablets and other electronics overseas. With that it is critical for the US to come to trade agreements that would boost US exports and economy. With high-tech shipments to grow around 22 percent in the Middle East and India, free trade agreements should be a high priority to capitalize on the opportunity. 2. Customer behaviors are changing on how they feel about paying extra for shipping fees. It’s becoming more apparent that customers are willing to wait for their shipment, as opposed to overnight air, this is likely due to the declining economy over the last several years. ...
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...United Parcel Service By Michael Vida Carmela Miele Salvatore Samà 1 of 34 St. John’s University Undergraduate Student Managed Investment Fund United Parcel Service, Inc. (UPS) Type of Report: Recommendation & Analysis Recommendation: $58.40 Date: April 14, 2003 Limit order to buy 175 shares at $55.00 Market order to buy 175 shares Industry: Transportation - Air Delivery, Freight & Parcel Services Analysts: Michael Vida - mvida24@hotmail.com Carmela Miele – carmela37@aol.com Salvatore Samà – samasalvatore@yahoo.it Share Data Price - $58.40 Date – April 14, 2003 Target Price - $60.35 52 Week Price Range - $53.00 - $67.10 Market Capitalization - $ 64.644 Billion Shares Outstanding – 1.12 Billion Revenue - $31.272 Billion Proj. LT EPS Growth Rate: 14% ROE 2002: 26.10% Earnings Per Share and Projections FY Ending Full Year 12/01A 2.13 12/02A 2.84 12/03E 2.29 12/04E 2.67 12/05E 2.94 Fundamentals P/E (12/02): 20.2 P/E (12/03E): 26.46 Book Value/Share: $11.09 Price/Book Value: 5.167 Dividend Yield: 1.46% Consensus Est. Avg=2.33 (yahoo) Avg=2.67 (yahoo) N/A 2 of 34 Executive Summary We are recommending the purchase of 350 shares of UPS, currently trading on the NYSE at $57.30. United Parcel Services has one of the most extensive global ground and air networks for transportation. The largest transportation company, UPS, has been outperforming S&P by 30%. UPS is not solely a transportation company; they also act as consultants for the logistics...
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