FEDEX CASE 1. List the business processes displayed in the video: 1. Federal express currier picks up a package 2. Currier scans the box to electronically alter FedEx that the package is in their hands 3. Packages are brought to a hub (a large FedEx warehouse) 4. Packages are unloaded onto a conveyer belt that carries to a scanner that weighs the boxes and measures the size. This tells FedEx how much to charge the customer for shipping. 5. Packages go to a multidirectional scanner, with 40 cameras that scans and inputs the label. Labels tells the scanner where the box is being shipped 6. Any package that can not be scanned is sorted manually 7. Packages are then diverted automatically (or manually for packages that are not able to be scanned) and pushed down slides to their respective locations to be put into cargo containers 8. Each cargo container is weighed and then loaded onto a plane 9. FedEx air control center routes the plane and monitors flying conditions 10. Packages are still being monitored here 11. Plane lands, packages go to another sorting center 12. Packages are put on a truck and delivered to your door

2. List the types of information systems shown in the video. Can you describe how systems that were not shown might be used at FedEx?

The information systems shown in the video are: * Management Information System (MIS): The FedEx system is set up to track packages at each point in their delivery process, with constant updates. In addition, flights are monitored as well. Middle management can then utilize information from TPS (see below), allowing them to properly time the arrival of trucks and monitor airport and airplane conditions. * Transaction Process System (TPS): Items like the scanners, pricing system, sorter, volume and weight calculator are all items that collect and store