...Case 1 How FedEx Works: Enterprise Systems 1. FedEx uses many businesses processes when shipping an item. First they arrive to pick up the package, upon arrival they scan the package so they know it is now in their possession and it is able to be tracked. This is part of a manufacturing and production process, as well as a sales and marketing process. It is a manufacturing and production process because it starts the initial travel or shipping of the package to its destination. Sales and marketing is used through customer service by getting someone to use FedEx (generating an order) and by the convenience of having the package picked up from the customers door step. Once the package is picked up it is taken to a hub or sorting center. At the sorting center the package is put on a conveyer belt that sorts through the packages and sends them to their destination. While on the conveyer belt the packages are scanned by invisible laser beams which weigh each box and measure the size. The length, width, & height are measured and together they produce the volume of the package, this tells FedEx how much to charge the customer for shipping. This particular example is in the financing and accounting category of a business process. The packages are then pushed by a diverter to the appropriate slide; there are nine of these slides or chutes all of which represent a different location in the U.S. The packages that are unable to be read are sorted manually. They are then put in a...
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...Federal Express – delivering the goods Kevan Scholes This case study looks at how new business models can create vast improvements in competitiveness. However, the models must be suited to the business environment at the time and will have a ‘shelf-life’ as the business environment changes. The case study looks at one on the world’s most successful adopters of a new business model that transformed the airfreight and package delivery sectors worldwide. But the advent of the internet in the mid-1990s meant that the FedEx business model had to change or the company would decline. This is also the story of how it rose to that challenge. l l l In 1965, Yale University undergraduate Frederick W. Smith wrote a term paper about the passenger route systems used by most airfreight shippers, which he viewed as economically inadequate. Smith wrote of the need for shippers to have a system designed specifically for airfreight that could accommodate time-sensitive shipments such as medicines, computer parts and electronics. In August of 1971 following a stint in the military, Smith bought a controlling interest in Arkansas Aviation Sales, located in Little Rock. While operating his new firm, Smith identified the tremendous difficulty in getting packages and other airfreight delivered within one to two days. This dilemma motivated him to undertake research on how to resolve the inefficient distribution system. In an interview with Fortune Small Business in 2002 he explained his business...
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...reference for other industries, FedEx is chosen as the case study. FedEx, one of the world’s biggest express transportation and logistics companies, has been used many times as an excellent case to help people learn strategy management and acquire experience. It was founded in 1973. With the development of the company, FedEx transferred itself from a traditional express transportation company to a technical global logistics company. It absorbed the upcoming technology and make itself adapting to the change of the industry and the world to acquire the advantage of competition. FedEx spent a large amount of its resources and money on Information Technology and the R&D department to invent new information systems and develop new services. As the competition of the express transportation industry became more intense and took more consideration on customer segmentation, pricing and quality of service. FedEx developed new products and services to consolidate its advantages to acquire cognition from more customers. Also, many acquisitions occurred so that FedEx was capable of broaden its service portfolio and enhancing its market share. Due to those acquisition, FedEx achieved its commitment that was more than just an express transportation company. With the businesses of the company and the distribution of facilities, like warehouses, constantly widened, FedEx’s business covered more than 90% of the world’s GDP. Furthermore, with the launch of internet, FedEx...
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...r p' FedEx Corporation: Structural transformation through e-business By Ali F. Farhoomand and Pauline Ngl [FedExI has built superior physical, virtual and people networks not just to prepare for change, but to shape change on a global scale: to change the way we all connect with each other in the new Network Economy. (1999 Annual Report) [FedExl is not only reorganizing its internal operations around a more flexible network computing architecture, but it's also pulling-in and in many cases locking-in customers with an unprecedented level of technological integration. (Janah and Wilder, 1997) ince its inception in 1973, Federal Express Corporation ('FedEx') had transformed itself from an express delivery company to a globallogistics and supply-chain management company. Over the years, the Company had invested heavily in IT systems, and with the launch of the Internet in 1994, the potential for further integration of systems to provide services throughout its customers' supplychains became enormous. With all the investment in the systems infrastructure over the years and the US$88 million acqrtisition of Caliber Systems, Inc., in 1998, the Company had built a powerful technical architecture that had the potential to pioneer in Internet commerce. However, despite having all the ingredients for the maltings of a successful e-business, the Company's logistics and supplychain operations were struggling to shine through the historical image of the Company as simply an express...
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...Managing Information Systems FedEx Case 1. List the business processes displayed in the video. - Pick up the package & scan the box. - Transfer of the packages & letters to a big rig - Packages are loaded to a conveyor and sorted regarding its final destination - The belt carries the package to a scan that register each of them according to their weigh and size. - The packages are then pushed different ways depending on their destination - The packages with unreadable label are treated manually and disposed on their right destination. - Packages are thrown into container that are entirely weighted and specially designed in order to fit on an aircraft. - Packages take to the air. - When arrived at destination, packages arrive to another facilities centre and are sent regarding the right cities. - Once in the truck, FedEx couriers are delivered to the exact location specified on the label. 2. List the types of information systems shown in the video. Can you describe how systems that were not shown might be used at FedEx? - At the first moment the package is being picked up, the FedEx carrier scan the label on the box that send directly to the system that the package has been picked up. - Once the package arrives to the first conveyor, the scan gives the information regarding the destination. - In the sorting centre, another scan takes care of adding the weight and size to the label in order to determine the price that would be charged to the consumer...
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...FedEx Corporation Case Study Jama Eddleman Mid-Continent University HRM 6003 Professor: Dr. J. Gordon July 14, 2013 FedEx Corporation Case Study Mixing up the order my papers usually proceed in, I am putting my Biblical worldview first, instead of at the end. There are many organizations and companies today that do not operate as God instructs. The Lord is clear in explaining how to operate a business and how to be a good employee. His instructions for the business world, as with all Christian instruction for our whole lives, is found in the Bible. B – basic; I –information; B – before; L – leaving; E – earth. I found this anagram years ago on a church bulletin board. The scripture I like in regard to this case study and how FedEx tries to honor its employees and remain dedicated to their needs comes from Micah. Verse 6:8 says, “He has showed you, O man, what is good. And what does the Lord require of you? To act justly and love mercy and to walk humbly with your God” (NI V). FedEx appears to be a company that works hard to be just, merciful, and walk humbly. FedEx leaders know that the company would not be where it is today without good employees, and they strive to do all they can to take care of their employees. FedEx is a brand name known both nationally and worldwide. FedEx began under the name Federal Express. The firm initially specialized in overnight package delivery via air cargo. While the name, size, and services the company offers have changed...
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...Federal Express The Federal Express is an express transportation company, created in 1973 by an innovative entrepreneur Frederick W. Smith. During his college years, he saw the idea that the United States was becoming more of a service-oriented economy and that it needed a reliable, overnight delivery service company that would transport packages, documents, medicine, computer parts and electronics. Frederick Smith born in Memphis, TN in 1994 perhaps has became one of the most innovative entrepreneurs with his corporation. In 1966 he graduated from Yale University with an economics degree. While pursuing his career, “he authored a paper describing the concept of a freight-only airline that would fly all packages to one central point, where they would then be distributed and flown out again to their respective destination (Hisrich, 2010, pg. 226).” The operations would take place overnight when airports were less crowded, and with the proper logistics, the packages would reach their destination by the next day. The professor did not think the idea was feasible so Smith received a C grade for his paper. Fortunately for Frederick Smith, he didn’t take it to heart and ended up building that company he dreamed of. After graduating from Yale, he enrolled in the Marines he served two tours of duty, first as a rifle platoon leader in the U.S. Marines and later as an air controller. His four year term was well spent because it permitted him the opportunity to examine a working...
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...Situational Analysis Nature of Demand At its start Federal Express Inc. was classified as an air-taxi operator. Being classified as this set the company into the aircraft transportation industry. The air-taxi segment in the aircraft transportation industry was around for some time prior to Federal Expresses entry into the industry. As of 1973, when Federal Express first started up, there was close to 1,000 different airfreight forwarder salespeople in the country. With close to 1,000 different options for airfreight forwarding services there was still very few well known names in the industry. According to a random polling the only companies that people where able to recall where the ones that heavily advertised in all media fashions. Of these 1,000 different options all where still able to be divided into three main competitive sections. Delivery Service – Delivering packages door-to-door usually in a certain mile radius. Messenger Service – Usually handling small parcels no larger then 2-5 pounds. Air Cargo Service – Routing air cargo across different states. The three sections above where able to still be furthered classified into four smaller sections. Three of the four smaller sections relate to air freight. Emergency – service with maximum speed and the highest priced. Rush – Generally next-day delivery and somewhat price sensitive Routine air – the largest airfreight category and very price conscientious Routine – the largest of the four freight categories and...
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...than the latter but regardless of whose problem, it is irrefutable that unreliability is an inherent trait of technology. FedEx cannot eradicate this problem completely but it can potentially prevent it from happening by using different management information systems to monitoring their network. Network Performance Monitor by Solarwinds (Network Monitoring Software) or WhatsUp Gold by IPSwitch (Ipswitch) are network monitoring software that can monitor and analyze network performance. FedEx can use these products to detect and analyze network packets to predict an imminent network outage. Technology cannot be used by everyone. Some parts of the world, and even in America, people are still computer and information illiterate. And thus they cannot rely on technology to accomplish their tasks, in this case, it can be a simple task of entering a tracking ID onto fedex.com website. In addition, some people cannot use technology because they are handicapped. For example, blind people cannot browse the web on a computer laptop, or deaf people cannot speak or hear from a phone. Other drastic example such as people whose have degenerated brain function diseases, that render them completely inert, cannot see, hear or speak. These people cannot utilize any technology to obtain customer service. I think FedEx can overcome these challenges in many ways. First, FedEx can implement artificial intelligence onto their website to train and show their customers on how to track their packages...
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...Case Study Assignment Three (3) Student name: Yuliet Maury MGT- 3620- Organizational Behavior Prof. Castro FedEx Office and Print Services, Inc. Pages: 474-475 Questions 1. What aspects of differentiation and integration are illustrated in this case? Differentiation means that the organization is composed of units that work on specialized task using different work methods and requiring employees with unique competencies. Some aspects of differentiation that we can see in this case are the teams created by function and division. Integration means that the various units coordinate their work to achieve common goals. Example of integration in FedEx it is that all the departments and regions have a common goal and all of them reported to the corporate office. 2. What concepts of vertical design are highlighted? I believe that the concepts of vertical design highlighted in this case its hierarchy, is a pyramid showing relationships among levels. Some many U.S. company’s has been reduced the numbers of hierarchy levels in their organization because having fewer layers creates a more efficient organization that cant react faster to competition and is most cost effective. An example we can see in FedEx it that management layers in the company hierarchy were reduce from 12 to 6 in order to reduce cost, and some roles like executive vice president of operation and vice president of marketing were...
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...Portion EC-1 Assignment – Part 2: Case Study: FedEx & IT (Max Marks: 7) Last Date: 28/10/13 Important Note: 1. Assignment is individual. NOT a group assignment. 2. Copying cases will be awarded zero marks 3. Adhere to words limit set by instructor. 4. Do not wait for the last day to upload your document when the traffic would be peak resulting in problems in uploading and delay. 5. Late submission of assignments will attract zero marks. Case background in brief FedEx Corporation, known worldwide, provides customers (individuals and businesses) with a portfolio of transportation & logistics, e-commerce and business services. With annual revenues of over $44 billion, the company offers solutions through operating companies competing together and managed collaboratively, under the FedEx brand. FedEx is consistently ranked among the world’s most admired and trusted employers. Its workforce consists of more than 300,000 members worldwide. The average daily volume is more than 10 million shipments for express, ground, freight, and expedited delivery services. Service area covers more than 220 countries and territories, including every address in the US. Its web site attracts over 32 million unique visitors monthly; more than 6.5 million package tracking requests daily and more than 20 million labels generated via FedEx Ship Manager monthly. Some...
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...For Companies Both Big and Small Case study Abstract This paper is about the case study of two companies: CPS energy, a Texas- based company and Lloyd’s construction, a Minnesota based company. To put it briefly, these companies, at the time had a problem with implementing new technology at the office. They encountered resistance from employees. And compared to their competitors, they were not productive enough and were far behind in terms of efficiency. Relating to this I have prepared why people resist change and proposed some effective strategies to deal with them. The paper gives a detail understanding of the two company’s situation and how they could also have solved it. Introduction Technology is truly a boon when you know about it and use it. But it becomes a curse when you can’t. That is the bitter truth about technology. And sadly one of the very prominent reason some business fail is because of lack of investment in technology (Bower & Christensen, 1995). This specially happens among companies which have their history and reputation in the society while using their traditional methods or equipments. This case study is the same. CPS energy is a Texas-based, energy providing company owned by the municipal of the region. A decade ago, they had roughly 4000 workforce, providing its services to the community and riding the road to riches (Markas, 2013). Their customers and workforce were satisfied. But from a different perspective, it was very clear that...
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...CONTENTS: CASE STUDIES CASE STUDY 1 Midsouth Chamber of Commerce (A): The Role of the Operating Manager in Information Systems CASE STUDY I-1 IMT Custom Machine Company, Inc.: Selection of an Information Technology Platform CASE STUDY I-2 VoIP2.biz, Inc.: Deciding on the Next Steps for a VoIP Supplier CASE STUDY I-3 The VoIP Adoption at Butler University CASE STUDY I-4 Supporting Mobile Health Clinics: The Children’s Health Fund of New York City CASE STUDY I-5 Data Governance at InsuraCorp CASE STUDY I-6 H.H. Gregg’s Appliances, Inc.: Deciding on a New Information Technology Platform CASE STUDY I-7 Midsouth Chamber of Commerce (B): Cleaning Up an Information Systems Debacle CASE STUDY II-1 Vendor-Managed Inventory at NIBCO CASE STUDY II-2 Real-Time Business Intelligence at Continental Airlines CASE STUDY II-3 Norfolk Southern Railway: The Business Intelligence Journey CASE STUDY II-4 Mining Data to Increase State Tax Revenues in California CASE STUDY II-5 The Cliptomania™ Web Store: An E-Tailing Start-up Survival Story CASE STUDY II-6 Rock Island Chocolate Company, Inc.: Building a Social Networking Strategy CASE STUDY III-1 Managing a Systems Development Project at Consumer and Industrial Products, Inc. CASE STUDY III-2 A Make-or-Buy Decision at Baxter Manufacturing Company CASE STUDY III-3 ERP Purchase Decision at Benton Manufacturing Company, Inc. CASE STUDY III-4 ...
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...contemporary organizational issue you find intriguing. Use one field site or example for the entire paper. Also, be explicit about the level issue. For example, if you are using the concept of personality then it is an individual level issue. A list of concepts and their related levels is provided in a separate document. Focus of paper-related requirements: Outline: Submit a formal outline for your paper, complete with references. The purpose of the outline is to help you organize your content, which also results in increased clarity, improved logic, and better structure of the paper. There may be adjustments from this document to your final paper, but at this stage the paper should not require major revisions. Final Paper: Use a case study format for the structure of your paper. Identify and analyze issues using course concepts, and propose recommendations for the organization you are focusing on. Use of course concepts 1. Use a minimum of 8 concepts for the paper. Include a list of the concepts you used at the beginning of the paper. 2. Briefly define each concept you use within the text (a paragraph or two). 3. For each concept, write a diagnosis at one level (e.g., the person level). For example, you might write “The employee misses work frequently due to stress from conflict with her supervisor.” Note, stress and conflict would require definitions.) 4. For each concept, write a solution or solutions. Identify the level(s) you addressed in Step 2...
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...Calendar Overall for Case-Study Presentation & Mid-Term Exam – MGT 4760 (Strategic Management) Sem 1, 2012/2013 Sec 8 (M-W) No. | Week | Topics | Class Day | Date | Schedule | Details | | 1 | Chapter 1: The Nature of Strategic Management | 1- Mon 2- Wed | 10/912/9 | | | | 2 | Chapter 2: The Business Vision and Mission | 3- Mon 4- Wed | 17/919/9 | | | | 3 | Chapter 3: The External Assessment | 5- Mon 6- Wed | 24/926/9 | | | | 4 | Chapter 4: The Internal Assessment | 7- Mon 8- Wed | 1/103/10 | Quiz 1 (Chapter 1.2.3) | | | 5 | Chapter 4: The Internal Assessment | 9- Mon 10- Wed | 8/1010/10 | | | | 6 | Chapter 5: Strategies in Action | 11- Mon 12- Wed | 15/1017/10 | | | | | BREAK(22/10 – 28/10) | 13- Mon 14- Wed | 22/1024/10 | | | | 7 | Chapter 5: Strategies in Action | 15- Mon 16- Wed | 29/1031/10 | Case Presentation Session 1Case Presentation Session 2 | Group 1:L: Lia Hilaliah (Case Study 3)Group 2:L: Mas Syairah bte Mohamad (Case Study 5) | | 8 | Chapter 6: Strategy Analysis and Choice | 17- Mon 18- Wed | 5/117/11 | | (Mid-Term Exam 7/11 Wednesday)Seminar Room 1.1 | | 9 | Chapter 6: Strategy Analysis and Choice | 19- Mon 20- Wed | 12/1114/11 | Case Presentation Session 3Case Presentation Session 4 | Group 3:L: Mohamed Sheikh (Case Study 9) Group 4:L: Izzati Nor binti Salleh (Case Study 14) | | 10 | Chapter 7: Implementing Strategies: Management and Operations...
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