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Ferrari Suv Case Study

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Ferrari SUV – Marketing Case Study

Contents
Management Summary ........................................................................................................................................... 3 Introduction & History of Ferrari Brand .................................................................................................................. 4 Products................................................................................................................................................................... 4 SUV – Understanding the Context........................................................................................................................... 5 SUV Ferrari SWOT Analysis ...................................................................................................................................... 8 Objectives ................................................................................................................................................................ 9 Market Strategy ..................................................................................................................................................... 10

Ferrari SUV Case Study

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Ferrari SUV – Marketing Case Study

Management Summary
This study will try to explain why Ferrari motor company should to manage the hypothesis to start an R&D on a new car model in its lineup. In this case the study will focus on luxury SUV category. Why luxury SUV ? Because data is confirming the interests of people in this segment. As we will try to see by using the following figures, almost all main manufacturers companies have invested or are about to invest in a market that does not seem to suffer any kind of economic crisis. As already done my Mercedes, VW group, Audi, Porsche, major asian brands and, in a short time, also Bentley and Lamborghini, Ferrari could choose to embrace a relatively unknown category to find new business opportunities. We know pretty sure that Ferrari’s CEO, Amedeo Felisa, during one of the last important press room declared that no SUV will be present in the lineup. On the contrary, however, a good amount of courage and the right marketing plan, should show that it would be quite easy for Ferrari to acquire customers in this segment by also obtaining gain, in monetary terms even in the market share. By using a targeted strategy, in particular in differentiation product and positioning, Ferrari could acquire probably a new type of customers, he female one, characterized by a mix of aesthetic taste and needs need to have a car whit which to be practical and at the same time to satisfy the desire to possess a jewel. This study will also try to explain that a similar project will allow Ferrari to have a profit of over 3 Mio eur after the first year from the market launch, with an estimated selling quote of 7500 cars in all over the world.

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Ferrari SUV – Marketing Case Study

Introduction & History of Ferrari Brand
Ferrari S.p.A. is an Italian sports car manufacturer based in Maranello, Italy. Founded by Enzo Ferrari in 1929, as Scuderia Ferrari, the company sponsored drivers and manufactured race cars before moving into production of street-legal vehicles as Ferrari S.p.A. in 1947. Throughout its history, the company has been noted for its continued participation in racing, especially in Formula One, where it has had great success. Enzo Ferrari never intended to produce road cars when he formed Scuderia Ferrari. Ferrari prepared, and successfully raced, various drivers in Alfa Romeo cars until 1938, when he was hired by Alfa Romeo to head their motor racing department. The first Ferrari road car was the 1947 125 S, powered by a 1.5 L V12 engine; Enzo Ferrari reluctantly built and sold his automobiles to fund Scuderia Ferrari. In 1988, Enzo Ferrari oversaw the launch of the Ferrari F40, the last new Ferrari to be launched before his death later that year, and arguably one of the most famous supercars ever made.

Products
Ferrari's first vehicle was the 125 S sports/racing model. In 1949, the Ferrari 166 Inter, the company's first move into the grand touring market, which continues to make up the bulk of Ferrari sales to the present day. Several early cars featured bodywork customised by a number of coachbuilders such as Pininfarina, Zagato and Bertone. The Dino was the first mid-engined Ferrari. This layout would go on to be used in most Ferraris of the 1980s and 1990s. V8 Ferrari models make up well over half of the marque's total production and the last model in the 2014 lineup is the 458 Italia and its uncompromising sport counterpart 458 Speciale. The company has also produced front-engined 2+2 cars, culminating in the current Ferrari FF and California. Ferrari entered the mid-engineed 12-cylinder fray with the Berlinetta Boxer in 1973. The later Testarossa remains one of the most famous Ferraris. Last 12-cylinder Ferrari made is the F12 Berlinetta

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Ferrari SUV – Marketing Case Study

Ferrari has produced a number of concept cars, such as the Ferrari Mythos. While some of these were quite radical (such as the Ferrari Modulo) and never intended for production, others such as the Ferrari Mythos have shown styling elements which were later incorporated into production models. The most recent concept car to be produced by Ferrari themselves is “LaFerrari” . A number of one-off special versions of Ferrari road cars have also been produced, some of which have been commissioned by wealthy owners. One of the examples is the Ferrari P4/5. No suv was still ever built by the construction lines of Ferrari Manufctoring.

SUV – Understanding the Context
The automotive industry is a high commitment industry with high sunk costs and long development cycles of up to 60 months. • • • Huge investments into new production technology and manufacturing plants are necessary (several 100 Mio. USD) Long lead times and development cycles for new models (36 - 60 months) High total development costs (1 - 2 Bn. USD) and early initial costs (biggest cost block at launch minus 18 - 24 months)

Global annual sales by segment: Premium SUV segment is emerging and yet small, but one of the fastest growing segments. • • • Automotive industry is a relatively mature industry with moderate to low growth rates. SUV segment evolved from off-road segment. Premium SUV market is a very small niche market which was „tailored“ to upcoming customer preferences in the late 1990s.

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Ferrari SUV – Marketing Case Study

Various forces drive the development of the Premium SUV segment:

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Ferrari SUV – Marketing Case Study

New growth for premium OEMs in the mature automotive industry is only possible through expansion of model lineup and through further global expansion:

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Ferrari SUV – Marketing Case Study

SUV Ferrari SWOT Analysis
As we know, Ferrari’s world try to make better the life of who can afford to buy its cars and above all try to bring out and make happy the child who is in each of us. How ? Every time by releasing fascinating and extraordinary models from its company, for example the unexpected Ferrari FF or the hi-tech Ferrari LaFerrari. I am personally conflicted by all these luxury and sports car brands releasing these SUV’s, even when the Porsche released the extraordinary Cayenne. In fact that mode, at a first glance, appeared strange with unusual shapes. Anyhow many car manufacturers are breaking from their roots in order to acquire more market share and to maximize profit. There are pros and cons from this marketing strategy. The pros is that a singular brand can retain more loyalty by increasing it’s range. Ferrari already tried to venture in this way by realizing a vehicle they don’t are yet well specialized, take the Ferrari FF for example. Let’s to analyze the Strengths and Weaknesses of a possible Ferrari SUV:

Strengths
• • • • • • • Extremely strong brand image. Products that are a fine combination of beauty & aesthetics combined with unforgettable performance. The brand has connected to itself an aura of mystique. Is looked upon as a status symbol. Takes on new challenges on a constant basis with a head on attitude. Innovation & technology are key drivers behind every product. As already noted by market figures the luxury SUV segment is growing up.

Weaknesses
• • • • • Due to their “waiting list” model, they lose out on customers to the competition. A big challenge lying in wait is fuel efficiency & emissions which are growing in importance every day, thanks to spreading concerns over the environment. Economic downturn, Decreasing sales figures of Porsche Cayenne (main competitor). Customers are familiar with the segment (Audi and Mercedes are well established and consolidated).

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Ferrari SUV – Marketing Case Study

Opportunities
• • • Growth in the global market for high-performance super-cars due to growing economies & developing nations (eg. China market). Ferrari has already developed and put in the production line engine (new entry level Turbo engine of California) and transmission (for wheel drive of Ferrari FF). Enlargement of customer base (increase appeal of their products to a more variety of buyers) through adding comfort, roominess, luggage space, engines that are more user friendly, and so on, while at the same time maintaining traditional Ferrari characteristics–performance, style, exclusivity. Ferrari has been exploiting this aspect for a while & it has been a key contributor to their success in the past 15 years. Development of technology (for example interfacing electronics with mechanical systems) has opened up new avenues to explore for their products. Packaging i.e. the concept of the car, is another area which still has years to explore.

• •

Threats
• • Tough competition from other iconic super car brands like Lamborghini & Porsche. Ferrari’s business model is actually based around low volumes, SUV segment is, by definition, based on market share very large. This could limits their sales volumes even though a lot more demand is present in the market. Once again, competitors like Lamborghini & Porsche are expanding their product range to high performance SUV’s wherein Porsche has already been very successful with its “Cayenne” model, all over the world & in particular, in India, which has led to its success in the Indian market. Ferrari has not announced any plans for such a product (high-performance SUV) as of yet.



Objectives
For Ferrari the segment should be absolutely unexplored road and for this reason all the goals should be written by taking into considerations targeted positioning and customers new expectations. However for Ferrari Marketing side this work should be fairly simple because of know how already acquired with Ferrari FF 4WD model. Below some strategic objectives that the house should prevail to reach: • • • • • Increasing a market share and becoming a leading car manufacturer in the segment of luxury SUV. Building the new image of the firm (related to this news segment). Preparing for the launch of the car in other countries before Europe. Promoting Ferrari SUV as the car that most effectively meets customer needs. Approaching a range of new customers.

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Ferrari SUV – Marketing Case Study



Create a dedicate Apparel and Tailored made line for new SUV segment.

Market Strategy 7 P’s - Product
Products are the goods or services that provided into the market to fulfil the needs and wants. For Ferrari, they are positioning them as a high performance and technology luxury street racing vehicle manufacturer. The product’s ranges of Ferrari are divided in to two sectors, first is GT (Gran-Turismo) sector another one is Sport-car sector and each sector has at least 2 models. There are Ferrari California, 458 Italia, Spider and Speciale, FF, F12, LaFerrari which is a limited edition. The benefit or satisfaction is the expectation that customers want to buy with the core product. For the new Ferrari SUV, the core benefit is splitted into tangible and intangible. Tangible side is the usage that customers can expect from the product, eg. family useable and fulfilment of men’s dreams. This consists of the performance and specification of the product itself. For Ferrari, the actual product is the high speed and technology performance. The second one is represented by the augmented product, which is the added value that the product can offer. For Ferrari, they had extra ordinary long period after-sales program which called ‘Genuine Maintenance’ which offered their client with complimentary scheduled maintenance for the first seven years.

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Ferrari SUV – Marketing Case Study

7 P’s - Price
According to Chartered Institute of Marketing, price is “the unit of revenue combining costs and profit at which a satisfactory exchange takes place in a transaction”. Price is the only element of the marketing mix that generates revenue while all the others are costs. All else being equal the price is the most important factor that influences potential customers and is also one of the most difficult tasks of the entire marketing plan. For Ferrari, their price is set at premium price by using market skimming and psychological pricing strategy to maintain it. Ferrari basically uses two main methods for setting prices, skimming strategy and psychological practices. The first one is used when a new model is introduced on the market and emphasizes on setting a high price during the period of introducing new product. It will help Ferrari to regain its research and development cost faster and effectively. Beside that, due the fact that Ferrari is well positioned in the market as luxury brand with high price which come with high quality and performance vehicle, it’s also used the psychological factor to set the prices. Since Ferrari has

Ferrari SUV Case Study

August 22nd 2014

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Ferrari SUV – Marketing Case Study

successfully positioned itself as a luxury brand that has high price which come with high quality and performance vehicle. If Ferrari had set their product at low price, it will directly influence customer’s perception towards their new model, which will think the performance sure not good or there is something wrong with the company. Considering the price of Porsche Cayenne (main competitor) entry level turbo engine of 126’000 eur, the status that the new SUV Ferrari should have compared to others, the price should be placed around 155’000 eur. The difference between other 4WD in the lineup Ferrari (FF) is about 100’000 eur but the Ferrari FF is 12-cyl engineered and the positioning of the models fairly different.

7 P’s - Place
The place consists in the distribution channel of the product from manufacturer to the final consumers which include the coverage, delivery period, demographic of consumer and etc. The most efficient place is located at the place that is convenience for customers to acquire the product or after-sales service. In Ferrari, they have only one level channel lengths which are to distribute products from manufacturer to authorised dealer to final consumer. The dealership of Ferrari has covered over 52 countries which included USA, UK, China, Malaysia, Russia, Australia and etc.

7 P’s - Promotion
Promotion could be defined as a way of communicating or passing across of information about a particular product to the public. The major goal of promotion is to notify the public about the product, the benefit of the product and the use of the product (Jobber 2007). Ferrari promotion could be classified into 2 categories: Technical Promotion (use of technical data to persuade the customers) and Consumer Promotion (involving devices to promote the products). Related to the first one, Ferrari always advertises the new product announcements using large event and all possible media available. Ferrari has set up one press release page on their official website which only allow authorized journalist to login for the information that they want to release to the media. Besides that, Ferrari also uses pull strategy to attract consumer which are attending motor shows. In Fiat annual report 2010, for example, stated Ferrari had presents the HY-Kers which known as a hybrid GT employing eco-smart technologies in Geneva auto show 2010. They claimed that this is the biggest event they did in year 2010 but this system has begun their production line only with the LaFerrari in 2014, which means a long experimental period and 4 years to use this system in their production. This is a kind of pull strategy which emphasizes on separating information from the manufacturer to create awareness of the product but it is not available at the market yet.

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Ferrari SUV – Marketing Case Study

Related to the second one, Car exhibition shows, for example, are used to make the customers purchase the product. This is the direct method used by Ferrari. This will allow the individual and prospective customer to have a firsthand feel and knowledge about the products. Television, Internet, Magazines and Videogames are also used to target a particular class because of own specific characteristics of each one.

7 P’s - People

This marketing mix is important as this involves all the personnel in the organization dealing with all its activities. In 2013 Ferrari counted more than 3000 people in its staff. The minimum requirement to be their staff is they must be “innovative, passionate about Ferrari, professional, excellent technically, academically and in automotive as well as compatible with the values and principles of Ferrari” (www.ferrari.com). Brand continuously is growing and all employees are rewarded with a substantial bonus when the economics figures are very positive. Beside that, Ferrari has an employment philosophy which called Ferrari UOMO. It is emphasize on the working environment and welfare of the people working at their factory. This philosophy had help them being awarded as the “Best Place to Work in Europe 2007”.

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August 22nd 2014

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Ferrari SUV – Marketing Case Study

7 P’s - Positioning

The positioning of the product is the set of decisions and activities that are designed to create and maintain a certain concept of the product of (compared to competing brands) in the minds of customers. When companies introduce a product, try to position it so that it is perceived as possessing the characteristics most desired by the target market. The position of the product is the result of the perceptions of the attributes of it by customers compared to those of competing brands. Buyers take many buying decisions on a regular basis. To avoid continuous re-evaluation of numerous products, buyers tend to be grouped, or "position", the products in his mind thus simplifying buying decisions. Instead of allowing buyers set their own products, companies using advertising, often attempt to influence the perceptions of the concepts or products to the customers. Businesses sometimes analyze the positions of the products by developing perceptual maps - or positioning. To create perceptual maps firms pose questions to a sample of customers about their perceptions of products, brands and businesses with respect to two or more variables of analysis. Ferrari is in Automobile market and also an aspiration brand, addressed to rich customers and businessmen mainly. Many people buy the taste of owning something prestigious and first-class, and, of course, the joy of driving a car cutting-edge performances, living history and technology used. You feel exciting when you drive Ferrari anywhere. Moreover, you feel also luxury and belonging. For Ferrari SUV the positioning should follow the same strategy for the brand but fairly different because it must also attract people to whom interested in the practicality over the beauty and power of the product. Then the image should be guided to the sport for every days, the dynamism even when you use the car for shopping, and not just to participate in a race on the track or to an “gala” event.

7 P’s - Packaging
Packaging of the product: how customers view the product. Even if the hedquarter of Ferrari is located in Maranello (Italy) there are lots of retailers around the world, and many of these are also considered as real attractions, look at the Ferrari World in Abu Dhabi for example. The best way to show the product for the first time should be, of course, a motorshow such as Geneva motorshow where there all eyes of the world. Furthermore, their dealers will give client who visit their showcase with a sense of lounge than any ordinary showroom experience. Moreover all information about company and its

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product it could be retrieved on its official website where customer can also view the latest models through a 360-degree viewing system.

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August 22nd 2014

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Marketing Plan

Ferrari should market the new product through the profile of segmentation. Why to segment? • The markets are numerous, geographically dispersed and heterogeneous in their purchasing needs. • A company that decides to operate in a given market may not be able to serve all the customers in that market. • Some competitors may be in a better position to serve particular segments of the Market. • Change the way you relate to the business market: From Mass Marketing (target undifferentiated) to Target Marketing (different target and concentrate). Segmentation is the main activity of analysis in support of strategic marketing. • It consists of dividing the market into distinct groups of buyers who express similar needs (segments). • The activity is a priority to the choice of the target market (targeting) and positioning. Different segments require different products and different marketing mix. • Consumers within the same segment: - Ask the same products. - Use the same channels of trade. - Use the same media. - Will be approached with the same marketing mix. Segments and Niche Market: Every consumer is a potential for a niche market. • When the characteristics used to describe the market increases, also the number of segments and reduces the numerical importance of each of them will increase as well. • In this case you can go from concept to that segment of market niche which is therefore understood as a smaller segment and specifically constituted. • Compared to the segment, the niche attracts fewer competitors and therefore allows the acquisition of a significant competitive advantage

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August 22nd 2014

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Ferrari SUV – Marketing Case Study

• Obviously, the more the niche is small, the lower the number of customers who constitute it and, in all probability, the lower the profit potential associated with it. An incredible achievement has just done by Ferrari with the model FF which has received 1000 orders within one year by just switching their target to family-lane consumer. Moreover Ferrari should switch their target to females that have high social status and income which like to consumer luxury products. According to the annual World Wealth Report from Merill Lynch and Capgemini, there are 3.1 million of millionaires in 2010 in U.S. where 37% of them are females. This shows that females are getting richer than males, so Ferrari should target the female segment. In China, 25% of Ferrari owners are women which prove that sports-cars overs do not only consists of men but also the women (Hogan, 2010). Ferrari in this case should use concentrated market and niche market above described to approach to a particular segment in socio-demographic context, the female one. The SUV should be designed and created to have a suitable size, design and performance’s sport-car to fulfil the female market. An optimum idea should be to star the R&D phases by using the feedback coming from females (needs and wants). For example females like particular colors, or elements of interior decoration that may be stupid for the mass but absolutely sexy for the women. To enter in the female market Ferrari should position the new product as a new concept of luxury and sport car but absolutely comfortable and safety for drivers and occupants. This will make the female consumers feel confident towards to product. Ferrari is already known to be able to produce exotic sports cars with advanced technology and innovations but in this case Ferrari should also to be able to produce and innovate technology to ensure the comfort that the female consumers can experienced. For this reason Ferrari should change the main strategy to the diversification strategy in order to create a new niche market, where the company should come out with a compact SUV more soft and generally speaking, more user friendly, by retaining however the concept of sport car. Maybe in this case we could to speak about “sport with compromises”. Moreover the company should to better focus and improve the relationship with customers in order to be sure to provide all kinds of customized service for the interior design of the car with a reasonable price. The current marketing mix in the company is maintainable in the segment because the product, price, place, promotion tools and physical evidence of Ferrari had integrate well toward the company objective.However some changes should be taken in consideration on processes and people in order to make the Ferrari production more “fit” with the new product. Current production allow Ferrari to have a waiting list of about 18 months and this could be a problem for the new niche market. Better would be to improve and/or change processes in order to reduce waiting list from 18 to about 8/10 months. The human resources of the company are also needed to be increase and due to the new segmentation; suitable and talented personnel need to be hired to run the plans. As a summary of the plan, Ferrari should target on profile segment which targets on female market. Ferrari should use concentrated marketing to approach this segment of consumers. Ferrari needs to reposition the new product as a comfortable and stable street racing vehicle. The marketing strategy

Ferrari SUV Case Study

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that Ferrari should use in this segment is diversification and focus differentiation. Lastly, Ferrari needs to change their process and people and maintain other marketing mix.

Budget
Estimating a budget is an important procedure which helps the management to plan strategically and coordinates activities across departments. The table 1 is the budget estimated for this marketing plan in the upcoming one year.

Objective title R&D Expenditure Capital Expenditure Cost of good sale Staff expenditure (2000 peoples) Total budget

Cost (€) 100,000,000 80,000,000 500,000,000 180,000,000 860,000,000

The total budget of the marketing plan is € 860,000,000. Keeping an eye on the sell figures of Ferrari FF, after the first year, 2010 the numbers was 6573 cars sold around the world. In 2011 Ferrari sold 7195 cars; in 2012 7318 cars and in 2013 6922 cars recording a slight downturn of -5%. (numbers provided by motorauthority.com). It’s possible to expect, during the first year, a selling plan of 7500 cars around the world, with an estimated revenue of € 1,162,500,000, obtaining a profit margin of around 3 Mio eur.

Ferrari SUV Case Study

August 22nd 2014

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Ferrari SUV – Marketing Case Study

List of referencing
Ferrari – Wikipedia (general brand information) http://ferrarirattana.blogspot.ch/ (general brand information) Market Entry Strategies for Premium SUVs by University of Tuebingen (Premium SUV market data) Ferrari Marketing by Rock Stevie (general concepts on Ferrari marketing)

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