1. What are the main characteristics and challenges identified by Jean Roberge?
Ans: As Jean Roberge was appointed the vice president of Information Technologies Management after the merger of ABS with the acquisition of two major insurance companies i.e. General Maritime Protection of eastern region and Western General Insurance of the west region to make ABS as a major pan Canadian insurer. As the merger took place there was a lot of inefficiency in field of operation, finance, HR and marketing & sales. Jean Roberge decided to provide an integrated management system which could be used for financial, HR, operations and marketing & sales will bring out the efficiency as Roberge see a high potential in this. As of now all the three companies are operating with their own systems, own work policies so they feel the need of reengineering with the help of an integrated system. For the restricting the work system a great deal of manual work is required from all the three companies to prepare a consolidated report so that Roberge could exactly know the condition of financial & human resource of ABS. Moreover, in case of marketing & sales collecting the data and consolidating was a big challenge for them as the information of all the three companies was high and diversified.
The major challenges for Jean Roberge were:
a. To collect the data of all the three companies and then to design a structured plan for the project. b. To make a team of people who can work and increase the efficiency. c. To hire a project leader who is well equipped with the qualities which could help ABS could increase the efficiency and guide its team members well. d. Roberge was also concerned about the budget, so he is looking a leader who has a blend completing the work on time while keeping the budget.
2. In your opinion, does the project have other characteristics or challenges that Jean