PRACTICE LISTENING TEST ONE
Narrator: Listening Test One. This is a practice listening test which resembles the International English Language Testing System Listening Test. The test consists of four sections. Answer the questions as you listen to the recording. Note that the recording is played once only. Please turn to Section 1.
Section 1
Narrator: Section 1. George and Lisa are overseas students studying in Britain. They are returning home for the summer holidays. Look at the Example and Questions 1 to 4. (10 second pause) For each of the questions four pictures are given. Decide which picture is the best match with what you hear on the tape, and circle the letter under that picture. First, you have some time to look more carefully at Questions 1 to 4. (10 second pause)
Now listen to the following conversations, and answer Questions 1 to 4.
Taxi Driver: That'll be £23. Right. There's your change. Have a nice trip. Oh, I'll just get your bags out of the boot.
Lisa: Thank you very much. Now, George, let's find the check-in desk.
George: Yes, but with all the changes they have made here at the airport, I'm not sure where the check-in desk is.
Lisa: Iknow. It's strangeisn'tit? Why don'tweaskforhelp?
George: Good idea. What about that man sitting down over there?
Lisa: Which one? The one with the hat on?
George: But what about the man with the blue uniform and the cap sitting on the trolley? He's bound to know. He looks like he works here.
Lisa: OK, I'll ask him. Excuse me, could you tell me where the check-in desk for FrancAir is please?
Man: Oh, let me think. I haven't worked here very long. The best way to get there would be to turn left at the end here, where the cafe" is, and then go straight ahead until you're opposite the departure gates entrance ... no, no ... sorry ... um, it might be quicker to turn right as soon as you get past the cafe, and keep going along the corridor until you come to the sliding doors at the end. On the left. Yep ...that's it . All the check-in counters are in a hall there. I'm pretty sure FrancAir is directly to your left as you walk in the hall.
Lisa: Thanks a lot. So, it's left past the cafe", and then right opposite ...
Man: ... the bookshop. You can't miss it.
George: Come on then, Lisa. We don't want to be late, and I want some time to get a cup of coffee and look around the bookshop.
Lisa: OK, George, but I want to go and wash my hands first. I'll meet you at the check-in desk.
Narrator: George now speaks to the clerk at the check-in counter. Listen to the conversation, and fill in the information on the Excess Baggage form in the spaces numbered 5 to 13. First, you have some time to look at the form. (10 second pause) Now listen to the conversation, and answer Questions 5 to 13.
Clerk: Good morning. Can I help you?
George: Yes. I would like to check in for flight FA-492.
Clerk: Very good. Can I have your ticket and passport please?
George: Yes, here you are.
Clerk: OK. Thanks... er... if you could just put your suitcase on the scales ...
George: Oh, I also have this extra box that I want to take as well.
Clerk: OK. Well, that's extra luggage, so I'11 have to get you to fill out an Excess Baggage Declaration Certificate. It' 11 cost extra, I'm afraid. Let's see ... er ... £40 exactly.
George: Oh well, what's the form for?
Clerk: It's just a form you have to fill out, so if there are any problems, we'll know where you are and how to contact you. So, if you can give me a few details, I'll key in the information. OK then. Now, your passport says your name is... Lavilliers . Is that right?
George: Yes. George Lavilliers.
Clerk: George ... er ... L-A-V-I-L-L-I-E-R-S. Good. Now , nationality : French. No, wait a minute. It's a Swiss passport.
George: Well, yes, I live in France, but I was born in Switzerland.
Clerk: Swiss. Very good. Flight number: FA-492. Destination is ...
George: ... Paris.
Clerk: Are you connecting with any other flight in Paris, or will you be staying there?
George: No J'm spending my holiday in Paris. We lLSevres , just outside Paris.
Clerk: OK, so what's the phone number there?
George: Um... let me think... the country code for France is .. er ... 33, and the number is ... 1 - 9 8 6 1 - 4 5 3 7.
Clerk: Right. So that's ... 3 3 1 - 9 8 6 1 - 4 5 3 7.
George: Yes, that's it.
Clerk: And can you tell me briefly what you have in the box?
George: Well, there are some books, just university textbooks from last term, some clothes, and ... oh yeah, my computer disks.
Clerk: OK. Thank you. And what would be the approximate value of the contents?
George: Oh, quite a bit actually. About... yes, about £150.
Clerk: That's all. There's your receipt for the box, your passport and ticket, and here's your boarding pass. Gate 7. You can board the plane in about 35 minutes. Have a nice flight.
Narrator: That is the end of Section 1. You now have 30 seconds to check your answers to Section 1. (30 second pause) Now turn to Section 2.

Section 2
Narrator. Section 2 You will now hear a short news item Fill in the gaps in the summary of the news item with the correct word or phrase, according to what you hear The first one has been done for you as an example You now have some time to look at the summary (20 second pause) Now listen to the news item, and answer Questions 14 to 21
Kelly: the Minister responsible declined to make any further statement And now with more information on the situation in Lidham we cross to Sophie Roberts at the scene of today's major traffic accident
Sophie: Good evening Yes, Kelly The situation here in Avalon Road, Lidham, is chaotic The death toll is rising with three known fatalities, and a further 14 people receiving treatment at the local St John's Hospital A few moments ago I spoke with the Police Rescue Officer in charge, Chief
Inspector McManus, who told me that it would be at least two hours before the northbound lane was reopened, and even longer for the southbound lane that is still strewn with vehicles He urged all drivers to find an alternative route through Lidham
Kelly: Is there any clear indication as to what caused the disaster'
Sophie: Well, yes, Kelly They are starting to put together the accounts of the witnesses ah, here is Chief Inspector McManus Inspector, could you spare us a moment please''
Inspector M : Well, yes , just amoment though As you can see I have a lot on right now
Sophie: Yes, thank you Now tell me, do you have any more information for us1?
InspectorM: Yes, it seems, from what I can piece together so far from the statements that the witnesses have made, that the driver of a large articulated lorry lost control of his vehicle as he came down the road there As you're aware .it is a very steep stretch of dual carriageway, and it would have been very difficult for the driver to bring his vehicle back under control coming down that hill There was a queue of traffic turning into Avalon Road from Batty Avenue They wouldn't have been able to do anything I'm sorry, I must get back to work
Sophie- Yes, yes of course, Inspector Thank you for your time I also have with me Mr Ted Higgms, a local shopkeeper, who told us that he heard the lorry sounding its horn before the accident
Ted: Well, I was just unloading my van outside the shop here, and I heard this horn, you know, much worse than an ordinary car horn, and it just went on and on, getting louder and louder, and then, I think I was still holding a box of tomatoes and, there was this huge lorry coming down the road, horn going and the lights on, travelling real fast I don't know, maybe about 80 or 90 mph, it came straight down through the lights right at the moment the traffic was turning into the main road, you know, Avalon Road from Batty Avenue It just seemed to pick up the cars as it, as it went along 1 tell you it was a real mess
Sophie. Thank you Mr Higgms and, so back to you Kelly, in the studio
Kelly: Thank you Sophie Anyone wanting further information regarding those injured in the accident should ring St John's Hospital, which has set up a hotline, and the number is 0171 - 389 - 1778 I'll repeat that number 0171 - 389 - 1778 And now, with all the news of sport, here is Charles Oakden
Narrator: That is the end of Section 2 You now have 30 seconds to check your answers to Section 2 (30 second pause) Now turn to Section 3

Section 3
Narrator: Section 3 Next, you will hear an interview on the radio Write a word or a short phrase to answer each of the questions numbered 22 to 28 First, you have some time to look at the Example and questions (10 second pause) Now listen to the interview, and answer Questions 22 to 28
Sue: Good afternoon and welcome to "Working Lives" My name is Sue Holt This week we continue our series by looking at a job that is often thought of as adventurous, exotic, and highly desirable We're going to take a behind-the-scenes look at the airline hospitality industry What is the reality behind the smart uniform and ever ready smile of the flight attendant1? We're lucky enough to have in the studio Juke Nevard, who works for British Air World , and is a senior member of the cabin crew staff Thank you for finding the time to speak to us I know that you must have a busy schedule
Julie: My pleasure Yes, it is a very full-time job, but I think you realize that very early on in your career
Sue: How long have you been involved in in-flight hospitality1'
Julie: Well, I trained for a year at the British Air World Training School, and I'd already taken a Diploma in
Hospitality and Tourism after left school so, all in all, about 5 years no, more like 6 years
Sue: So your training was at college''
Julie: Well, yes, the preliminary training, but then the British Air World Training course in Manchester was a more specialized major professional qualification
Sue: I see Now tell me ,is the job as glamorous as most people believe''
Julie: Absolutely not' Oh, of course, there are many good things about the job You know, you never know where you might be going For example, I still get excited when I see the new roster for the first time Knowing I'll soon be off somewhere I haven't been before, on a new route The best thing, of course, is that all the time I'm meeting new people But people don't realise that what I get to see most of is the inside of hotel rooms, and most hotel rooms are pretty similar Also, it's like, I'm working, but the majority of my passengers are on holiday Sometimes it's hard to deal with all their demands There are times you just want to shout, "I'm doing my best, I've got ajob to do, leave me alone1", but that doesn't happen very often
Sue: Then tell me, what is your main responsibility during a flight?
Julie: That's hard to say really Well, we're responsible for all the needs and demands of each and every passenger, for up to 10 hours on some long haul flights Not to mention the safety of the plane and all the passengers I suppose, if I have to come up with a single answer, it'd be passenger comfort
Sue: Do you find yourself going to the same places often"'
Julie: There are four or five major destinations that we fly to more regularly than others Yes, I' ve got to know some cities very well
Sue: Oh, really9 Which destinations are those7
Julie: Well, there's Pans, Frankfurt, Rome, Kennedy
Sue: Kennedy Airport in in Los Angeles9
Julie: New York these are the most frequent destinations
Appendix 2 with British Air World.
Sue: So how do you deal with the changing time zones?
Julie: It's something you just have to get used to. Oh, everybody in the industry has a special tip to beat jet lag on longer flights .But me ? I just make sure that I am regularly changing the time on my watch. I find that if I change the time little by little and fairly frequently, well, that seems to work well for me. You see, I have two watches: the one I'm constantly adjusting and the one with the original time at departure.
Sue: That sounds like a good idea.
Narrator: In the next part of the radio interview, complete the table with no more than three words for each answer. First, you have some time to look at the table and questions. (10 second pause) Now listen and answer Questions 29 to 33.
Sue: So, have you seen many changes in the type of services you offer?
Julie: Oh, yes. These days the competition is much tougher. I suppose the result is that the consumer, the traveller, has a much better deal. Well, the seats are bigger, more comfortable than they were 10 years ago - the in-flight entertainment, the films ... now they are all recent release blockbusters. They weren't 10 years ago. But the two biggest improvements have been to do with the smoking restrictions and the upgrading of the meals.
Sue: Oh right, tell me about these two changes.
Julie: Yes, the restriction on smoking has had a two-fold benefit. Firstly, the atmosphere is much more pleasant, and, secondly, the fire risk is greatly reduced. You know, we used to have people dropping cigarettes, burning the seats. A dreadful fire risk. Can you imagine?
Sue: Terrible.
Julie: I, for one, never understood why anyone was ever allowed to smoke on aeroplanes in the first place.
Sue: Um ... and the meals?
Julie: Ah, with so many carriers vying for passengers on the same route, you just have to offer more. Vegetarian meals, choice of two hot meals, interesting, exotic, gourmet food – all this is now commonplace in our economy class galleys. And for the business and first-class passengers, the food is as good as in any world-class restaurant - top chefs, great presentation, nutritious ingredients ... really quite lovely.
Sue: And finally, what advice or words of warning would you give to school leavers considering a career in this industry?
Julie: That's a difficult question. I'd say think long and hard about why you want to do it. It's not all glamorous, and it can be very hard work.
Sue: Julie, it's been fascinating talking to you. Thank you for your time. And just before we go, next week we will be talking to ...
Narrator: That is the end of Section 3. You now have 30 seconds to check your answers to Section 3. (30 second pause) Now turn to Section 4.

Section 4
Narrator: Section 4. You will hear part of an introductory seminar given at a Hotel Management School. Choose the most suitable of the answers given for each of the questions numbered 34 to 40. First, you have some time to look at the Example and questions. (10 second pause) Now listen to the lecture, and answer Questions 34 to 40.
Lecturer: Welcome to the first seminar of the International Hotel Hospitality and Management Course. My name' s Garth Walters, and I'm one of the Career Advisors. at the school, and, er... this afternoon, I intend to give you an overview of the four core subject options available to you in this course - one of which you will need to choose as your core or main subject by the end of the first week. Each core subject prepares students for work in one of four major career areas: front desk and reception work, drink and bar service, restaurant service, and lastly, guest relations. For each area that I have mentioned, we will explore the personal skills required, the professional qualifications needed, and the career opportunities available.
To start with, we are going to take a look at front desk and reception work. In some ways, the reception desk is both the... er... face and the nerve centre of a hotel. It's the first point of physical contact with the client, and a close and professional relationship should be immediately struck up. The psychology behind the need for creating a good first impression and maintaining it is fairly obvious, but how to do this effectively constitutes a major slice of the work that all students will be doing in the first few weeks of this course, regardless of the option that you choose. Now, the type of person who is best suited for front desk and reception work is self-confident, caring and sensitive, intelligent, and also able to work calmly in the glare of the public eye, when it's as busy as it often gets, without appearing to panic. The ability to speak more than one language is, naturally, a great asset in this job, as is clear diction and familiarity with switchboard operating systems - a technical skill that is taught only in the front desk and reception core option. Qualifications ? Well, ideally, an Associate Diploma with at least one foreign language would be good, but this is not strictly necessary. You are encouraged, however, to take up another language. As for the career opportunities available, um ... after a few years, competent front desk staff can begin working in reception management, that is, being responsible for the VIP guests, and coordinating and arranging conferences and meetings at the hotel. We now move on to the second core subject option - drink and bar service. Usually, you need to have completed a recognized bar course to begin serving drinks in a top hotel, but you'll all be taught the basics, since a percentage of the work in each option is compulsory for all students.
Obviously, an out going and lively personality are prerequisites for this type of work, also, an ability to work late into the night. So, if you are a morning person, this type of work is definitely not for you! There is much more to skilled bar work than just serving drinks. It involves an intimate knowledge of most alcoholic beverages, mixers, wines, and beers, as well as mixing techniques, and the correct choice of drinks to accompany meals. An effective member of a drink and bar service team can eventually move into more specialized areas.Two of the main avenues open are cellar management: dealing exclusively with wine and fortified wines... the, er.. selection, purchase, storage, and general upkeep of the hotel cellar, and the other area is working in co-ordination with fine restaurants as a wine manager or consultant, with the emphasis placed more on the bonding of wine with food. Naturally, for both careers, a wide and thorough knowledge and appreciation of wine varieties and styles is essential. The third core subject option is restaurant service. Well, a love of food and its presentation is a must for anyone considering this line of work. Also, life in a restaurant can be hectic, hot, and very busy. The hours are long, and the competition for certain positions within the industry is tough, but, by completing the International Hotel Hospitality and Management Catering core option, you will be able to enter restaurant service as an Assistant or Grade 3 chef. As a Grade 3 chef you will be responsible for the preparation of salads and desserts, stocking and cleaning the fridges, etc., and, as you learn, you can progress to Grade 2, and then, with time, Grade 1 or Chief chef. As you become more familiar with different styles of food and presentation, you may wish to specialize in a particular area, but, as I said, the competition, especially in the larger more reputable hotels, can be fierce. Right . Um... before I move on to the last option, guest relations, I want to say a few words about how you can best choose your core subject, but, er... are there any questions before I continue?
Narrator: That is the end of Section 4. You now have 30 seconds to check your answers to Section 4. (30 second pause)You now have 1 minute to check your answers for the entire test.(60 second pause) That is the end of the Listening Test. You are now given exactly 10 minutes to transfer your answers to the Listening Test Answer Sheet.

PRACTICE LISTENING TEST TWO
Narrator: Listening Test Two. This is a practice listening test which resembles the International English Language Testing System Listening Test. The test consists of four sections. Answer the questions as you listen to the recording. Note that the recording is played once only. Please turn to Section 1.
Section 1
Narrator: Section 1. Ewa is an overseas student who has just enrolled at the National Business College. Her friend, Jon, meets her on enrolment day. Look at the Example and Questions 1 and 2. (10 second pause) For both questions four pictures are given. Decide which picture is the best match with what you hear on the tape, and circle the letter under that picture. First, you have some time to look more carefully at Questions 1 and 2. (10 second pause) Now listen to the conversation between Ewa and Jon, and answer Questions 1 and 2.
Jon: Hi, Ewa. I see you've just enrolled.
Ewa: Oh, hi, Jon. Yes, it didn't take long. What about you?
Jon: Oh, because I've re-enrolled for another year, I don't have to be here until this afternoon, but I thought I'd come along and help.
Ewa: Oh, that's very kind of you, Jon. Maybe you could help me with this elective class timetable. It's for students who need more English practice, like me.
Jon: Yeah, it's a good idea.
Ewa: It's on Fridays, and I have to choose which timetable is best for me. There are four to choose from. Here, take a look.
Jon: Oh, I see. Well, what do you need?
Ewa: I need everything ... but especially writing practice.
Jon: Well, do you want to go to the Writing Skills class in the morning or the afternoon?
Ewa: In the afternoon, I think.
Jon: OK. So, Grammar and Writing Skills in the afternoon.
Ewa: Grammar? Oh no. I don't want to study grammar.
Jon: Well, in that case, Reading and Writing in the morning, followed by Pronunciation... then Listening and Speaking in the afternoon.
Ewa: I don't think my pronunciation is too bad, do you?
Jon: No, no, you speak very clearly.
Ewa: Yes, but I do need more vocabulary.
Jon: If you study Vocabulary in the morning, you have to study Grammar in the afternoon. What about Listening?
Ewa: Oh, yes. I certainly need to practise more listening.
Jon: Then your best choice would be to study Listening and Vocabulary in the afternoon, and Writing, Reading, and Grammar in the morning.
Ewa: Do I have to take Grammar?
Jon: Well, if you want to improve your writing.
Ewa: Yes, I suppose you're right. And... um... Writing class first lesson in the morning?
Jon: I'm afraid so. How's your reading, Ewa?
Ewa: Oh, I'm a bit slow. Yes, I think I will study Writing, Reading, and Grammar in the morning ...
Jon: ...and Listening and Vocabulary in the afternoon. Good choice. Now what do you have to do?
Ewa: Um ... just give this form to my tutor tomorrow.
Jon: Do you have any classes today?
Ewa: There's a special introductory English class for foreign students later this morning.
Jon: What time's the class?
Ewa: We have to be at the Function Room at 11.00 am.
Jon: It's five past nine now ...
Ewa: ... it's actually nine-thirty ...
Jon: Oh, right. We' ve got time, so why don'11 take you down to the Student Centre?
Ewa: OK.
Jon: Come on then ...
Narrator: Jon and Ewa continue their conversation in the Student Centre. Choose the most suitable of the answers given for each of the questions numbered 3 to 7. First, you have some time to look at the questions. (10 second pause) Now listen to the conversation, and answer Questions 3 to 7.
Ewa: Jon, how many years have you been studying at the College?
Jon: This is my second year. I started... er... well, one year ago. Tell me again. What is it that you're studying ? Computing, isn't it? Basic Programming?
Ewa: Yes, I worked as a computer programmer after I graduated from university.
Jon: So why are you doing Basic Programming?
Ewa: No, no. Advanced Programming.
Jon: Right. Well, here we are at the Student Centre.
Ewa: Oh, it's huge!
Jon: Yeah, well, it has to be. There are 500 students on campus and 50 staff.
Ewa: Oh, look, there's some information about clubs.
Jon: V m already a member of the Table Tennis Club and the Orienteering Club. Do you want to play table tennis?
Ewa: I'm not much good, I'm afraid. What else is there?
Jon: Fencing, tennis, hang-gliding ...
Ewa: What about orienteering? How much is it to join?
Jon: For second year students it's cheaper. Only £10 , but for first year students it's £20,1 think. Do you want to become a member? I joined last year.
Ewa: Why not?
Jon: OK. Let's go to the Student Information Office. Over here ...
Narrator: At the Student Information Office Ewa wants to join the Orienteering Club. She has to give information about herself to the clerk. Listen to the conversation, and complete the information on the Club Registration form in the spaces numbered 8 to 14. First, you have some time to look at the form. (10 second pause) Now listen to the conversation, and answer Questions 8 to 14.
Jon: Hello. My friend Ewa is a new student, and she would like to join the Orienteering Club.
Clerk: No problem. All I have to do is fill in this registration form, and the cost is only £15 for first year students. To start with, I need your full name. Ewa, isn't it?
Ewa: Yes, E-W-A.
Clerk: Family name?
Ewa: Zaleska.
Clerk: Zaleska... how do you spell that?
Ewa: Z-A-L-E-S-K-A.
Clerk: Zal-eska. Very good. And you're from ... ?
Ewa: ... Poland.
Clerk: Nationality: Polish. I went to Poland last year. Great place. OK, so what's your student number?
Jon: ... Er ... on your student card.
Ewa: Oh, right. Here it is: 3 4 9 6 8 - A P.
Clerk: 3496 8-AP. Got it. You must be doing the Advanced Programming course. Tell me about your orienteering experience. How long have you been doing it?
Ewa: Two years.
Jon: You're probably better than I am.
Clerk: Next thing is... do you know your blood type? Um... for safety reasons...
Ewa: Oh, right. Yes, it is A positive.
Clerk: When we climb we always nominate a partner; it's good for teamwork, and you both look out for each other.
Jon: OK. We'll be partners.
Clerk: Right. So, what's your name?
Jon: Jon. J-O-N.
Clerk: Family name?
Jon: Anderburg. A-N-D-E-R-B-U-R-G.
Clerk: Good. When would you like to climb?
Jon: Is Sunday morning good for you, Ewa?
Ewa: Not really, Jon. I go to church.
Clerk: We have sessions in the afternoon, too. Only on weekends though.
Ewa: Oh well, Saturday afternoon, is it OK for you?
Jon: Sure.
Clerk: Saturday PM. One more thing. I need a contact number if we need to ring you ... change in the weather or something like that ... er ... what's your home telephone number?
Ewa: 0 1 2 2 2 - 5 6 5 2 4 8.
Clerk: 0 1 2 2 2 - 5 6 5 2 4 8. Now, all you have to do is pay the £15, and I'll fix you up with a Club Membership card. Here's an information sheet about the Club. See you later.
Jon: Bye. Hey, Ewa, we've still got plenty of time, let's watch some TV.
Ewa: All right.
Narrator: That is the end of Section 1. You now have 30 seconds to check your answers to Section 1. (30 second pause) Now turn to Section 2.

Section 2
Narrator: Section2. When Ewa arrives at the Student Centre, she watches a television report on the European country of Estonia. Before you listen, look at the map of Estonia, the Example and Questions 15 to 18. (10 second pause) Now listen to the television report, and answer Questions 15 to 18.
Reporter: Good morning viewers. Today on 'World in Focus' we take a look at the small but fascinating country of Estonia. Can you see it there to the right of your screen? Located on the eastern shores of the Baltic Sea - west of Russia, and to the north of Latvia - Estonia is a mere 45,227 square kilometers in size, which is, let's say, three-fifths the size of Scotland. The country is divided into 15 counties, 207 rural municipalities, and only 47 towns. The official population is 1,462,130, made up mostly of native Estonians (64.2%), followed by Russians (28.7%), Ukrainians (2.7%), and Belarussians , Finnish and others (4.4%). The capital, Tallinn, in the north-west, as you can see, quite a beautiful city, has a population of just 420,470. We'll be back with a further look at this extraordinary nation. Stay tuned.
Narrator: Next, look at the summary of part two of the television report and Questions 19 to 23. (10 second pause) Now listen to the rest of the report, and answer Questions 19 to 23.
Reporter: Welcome back. Estonia is a rather flat country-the highest point is just 318 m above sea level. It has over 1,500 islands and more than 1,400 lakes. The chief industries are the manufacture of agricultural machinery and electric motors. Chief crops? Grain and vegetables. Ok, now, you're probably thinking - why don't we know more about Estonia? Well, it could be because the country only gained independence from Russiainl991. Each year, it celebrates its Independence Day on February 24th. The constitution guarantees fundamental human rights, and Estonia, nowadays, is, in fact, a democratic parliamentary republic. The currency is the Estonian Kroon, worth one eighth of a German mark, or about 4.5 pence. The official language is Estonian, but, given that the nation shares a border with Russia, it's no surprise that a great many people speak Russian And so, for the weather in Tallinn today Estonians enjoy a mild climate m summer, and can expect partly cloudy skies and a top temperature of 61 degrees Fahrenheit, that is 16 degrees Celsius Back to the news
Presenter: Moscow Talks today between the Russian Delegation and the Vice-President of the United States appear to have been successful
Narrator: That is the end of Section 2 You now have 30 seconds to check your answers to Section 2 (30 second pause) Now turn to Section 3

Section 3
Narrator: Section 3 Later that morning, Ewa attends a special class for students who are non-native speakers The tutor is interviewing an ex-student of the College For Questions 24 to 32, listen to the interview, and complete the sentences with a suitable word or phrase First, you have some time to look at the Example and questions (10 second pause) Now listen to the interview, and answer Questions 24 to 32
Tutor: Today I have with me Anna Cherney, who was a student at this College, er how long ago9
Anna: I was here one and a half, no, two years ago now
Tutor: Anna was a student in this English class when she was at the College, and she is here to tell us about the many problems facing a non-native speaker in a tertiary institution What have you been doing since you graduated, Anna9
Anna: I was quite lucky when I left the College because I got a job pretty quickly with the local council I'm still with them
Tutor: Tell the class what course you took here at the College'
Anna: Yes, I originally wanted to work in advertising, but I found it was too hard because of my English And sol changed my direction, and, well, I'm glad I did because now I have a qualification in nutritional science, and that's how I managed to get a job with the council
Tutor: What exactly do you do with the council''
Anna: I work with the Chief Dietician, making sure that the meals prepared for the elderly in the community are nutritionally balanced The council provides food for those old people who can't get out of their flat or their house It's a very demanding job, but I like it
Tutor: You deliver the food9
Anna: No, no I spend most of my day in a laboratory at the council but sometimes I talk to older people to find out if the food is tasty enough, and, er that they like it I spend a lot of time in the kitchens, too, making sure that the food is good quality
Tutor: What exactly were the problems when you first am ved at the College9
Anna: I was very shy, you know I couldn't communicate with the students m my class because most of them were native-speakers my English was not very good But I, I thought everything was OK, until I got the result of my first examination The tutor was worried why I was so quiet in class I told her it was because I was afraid to ask a question, and, anyway, she suggested that I talk to the school counsellor
Tutor: What advice did the counsellor give9
Anna- Well, she was very kind and understanding, and I realised that I was doing the wrong course You have to be an 'extrovert' , you know, outgoing I think it's a personal thing with me You had to give a lot of opinions, and I am shy So, she suggested I ask more questions in class, so I made it a rule to ask at least one or two questions every lesson
Tutor: So you swapped courses and began to talk more in class Was there anything else that the counsellor suggested9
Anna: Yes, she said I shouldn't live with students from my own country I should share a house with some English students, so I did, and my English improved much faster
Tutor: Are there any problems that you currently have with English9
Anna: Oh, yes, I used to have problems with the technical vocabulary in my field, but you pick that up pretty quickly Now, it's mostly I have difficulty trying to understand the colloquial language of the English, the way they express themselves is sometimes very Mrange
Tutor: I see How do you increase your vocabulary, for instance9
Anna-1 listen to the radio a lot Interviews on radio, talk-back programmes, that sort of thing I find that really helps me It's better than just watching TV And, actually, I keep a journal of the expressions I hear Some people collect stamps, and I collect new words and English expressions
Tutor: Let's talk some more about your course at the College Do you remember any study projects that you were involved m9
Anna: Er, let me see well, there was one study we made of the nutritional habits of English schoolchildren We had to produce a questionnaire, for a group of 20 kids, and we discovered that, too many children either didn't have any breakfast at all, or else they ate foods for breakfast that were much too high in sugar These are two major dietary problems
Tutor: Why9
Anna: It's complicated, but breakfast is an important meal because your metabolic rate - the rate at which the body bums up food - is faster the earlier you begin eating in the day So, if you want to have lots of energy, eat a good, balanced breakfast, you need a higher metabolic rate, you see Also, too much sugar in the diet can cause the blood sugar level to rise very quickly at first, and then drop too rapidly For breakfast, this is bad because later you are more likely to feel sleepy and unable to concentrate So eat a good breakfast, you 11 think better, concentrate better, and, yes, you'll probably score better in your exams'
Tutor: Urn, one last question What about your future9 Have you any immediate plans9
Anna: Well, m the short-term I'll continue to work for the council and gain more experience there, I hope to get a position in a hospital, which would be much more challenging than my present job After that, my long term goal is I have a dream to open my own business - an agency providing nutritional advice and giving consultations - or I might have to go back to my own country instead and do what I can to improve the diet of my people at home
Tutor: I see Now, does anyone have any questions for Anna9 Yes In the first row
Narrator: That is the end of Section 3 You now have 30 seconds to check your answers to Section 3 (30 second pause) Now turn to Section 4

Section 4
Narrator: Section 4. You will hear part of the orientation in which Ewa is shown the College's computer laboratory. For each of the questions numbered 33 to 40, circle the letter A if the statement is accurate, I if the statement is inaccurate, or N if the information in the statement is not given in the listening passage. First, you have some time to look at the Example and questions. (30 second pause) Now listen to the computer laboratory orientation, and answer Questions 33 to 40.
Norman: Let me introduce you to Donald McGlubbin, who is in charge of maintaining the facilities of our computer laboratory, and ... er ... over to you, Don.
Donald: Yes, Norman. Well, as you can see, we have well over a hundred PC computers, as well as 20 Macintosh computers set up for those students who need to produce high quality graphic design work. Of course, maintainance of all these machines and the equipment that goes with them ... printers, fax machines, modems, etc., takes up almost all of my time, so, we have a number of rules. All students are expected to follow the rules, or they will be unable to use the lab in the future - and just about everybody needs to use the lab at some stage. First of all, log on procedure. All students have to log on, that is, enter their name and lab number before the program menu comes up on the screen. The reason is that, if anything goes wrong with the machine, we can find out from you what it was you were doing when the problem occurred, and this can save a great deal of time when trying to solve the problem. Which brings us to the second rule. If something goes wrong, you mustn't just walk away from the computer, or turn it off and pretend it hasn't happened. You must let me, or one of my assistants, know what has happened, and remember, we can always find out who was last using the machine! So, with these two simple rules, it becomes relatively easy to maintain so many machines. The third rule concerns the use of student disks. At no time are you allowed to bring your own disks into the laboratory. This lab is completely free of the need for student disks of any kind, because each computer is linked to a network, and there are four networks, each of which has its own file-serving machine. We don't want you to bring along your own disks for two very good reasons. The first reason is because of copyright laws. It's illegal to copy programs bought by the college. The second reason has to do with those nasty little programs called viruses, which can do a tremendous amount of damage. So, no student disks in the lab. We, therefore, insist that you leave your bags outside, too, which is rule number four. Now, a network simply means a number of computers are linked together, in other words, can share information. There are three networks for the PC computers, and one network for the 20 Macintosh machines. That brings me to the fifth rule: students must only access the network that is set up for their use. One of the three PC networks is only for first year students to use - over here, another is only for second year students - over there along the back wall, and the third network - on the far right, is reserved for third year student use. The Macintosh computer network is reserved for second and third year students only, unless you are a first year student of the Graphic Design course. Rule five: you can only access the network that is set up for your level. All networks have printout capability, and there is a charge per page on the laser printers. The dot-matrix printers, which, of course, do not give such good quality printouts as the laser printers, are suitable mainly for giving a rough copy of your work ... er ... urn ... they are free for student use during class hours. After hours a charge applies. Now, class hours, as you probably already know, are from nine in the morning until three-thirty in the afternoon, Monday to Thursday, and until midday on Fridays. The computer lab, however, is open an hour before class begins each day, and until six o' clock every afternoon, except for Fridays, when the lab closes at five. Now, if you need any assistance with the software program you're working on, you can either look in the manuals located on the shelves below each machine, or, if you're still having problems, you can ask one of the lab assistants to help out. In addition, there is always help at hand on screen, in most cases simply by pressing function key number one at the top left of each keyboard. Well, that's about it. Uh. Oh, I forgot to mention the computer lab card which contains your log on number. By producing your card, you can borrow computer books and manuals from the computer lab library. Um..OK. That's all I need to tell you at this stage. B ack to you, Norman.
Norman: Thanks, Don. Right... er ... next on the right we come to the audio-visual laboratory.
Narrator: That is the end of Section 4. You now have 30 seconds to check your answers to Section 4. (30 second pause) You now have one minute to check your answers for the entire test. (60 second pause) That is the end of the Listening Test. You are now given exactly 10 minutes to transfer your answers to the Listening Test Answer Sheet.