youi can send you a 1-minute video showing exactly the problem if that would help?
Saurabh AActually we have received so many contacted regarding the same issue, and we have seen that many of the players are able to resolve this issue through some steps youreally! that is brilliant! youhello?? Saurabh AI can assure you with such steps as these are directly by the specialist, and I have already send your email address to the concerned team, So they will send you the steps in your email address within few minutes. youthank you
Saurabh ALuke, please make a note of the case id 17985300
Saurabh AJust in case if you see that the issue is not resolved, So no need to worry.
Saurabh Aso that you won't need to repeat your issue again, as I have mentioned all the details regarding your account. and we will bump your case to our specialist right away. youcopy and pasted. thank you
Saurabh AMy pleasure, please let me know If there is anything else with which I can assist you today?
Saurabh ALuke, if in case the problem persists, please get back to us with the UO trace report, and this link will help you in this: http://help.ea.com/en/article/how-to-uo-trace/ youjust wondering,if the issue is not resolved, do i jst give the case id number to customer support again?
Saurabh AYes, and we will directly bump your case to the specialist, so they can provide the deep investigation in your case. youthank you
Saurabh AMy pleasure, please let me know If there is anything else with which I can assist you today?
Saurabh AAre we connected Luke? youfDo i just wait or a specialist to email me now?
Saurabh AThe team will be email you with he steps. youi have been emailed by ea support team and they said 20 mins ago that a game advisor will contact me soon