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Film Anf Music

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Submitted By jiasuhsuxue
Words 11346
Pages 46
European Management Journal VoI. 14, No. 6, pp. 596--611, 1996

~

Pergamon
S0263-2 373(96)00056-4

Copyright © 1996 Elsevier Science Ltd Printed in Great Britain. All rights reserved 0263-2373/96 $17.00 + 0.00

Effective Organizational Control'.

A Framework, Applications, and Implications
ERIC FLAMHOLTZ, Professor of Management, University of California at Los Angeles
This article by Eric Flamholtz provides a framework for understanding the nature, role, functioning, design, and effects of organizational control systems. It represents a model of control which can be used to make this process more visible in organizations. It illustrates the practical applications of the model, and suggests its implications for corporate and human resource management as well as for scholars. Copyright © 1996 Elsevier Science Ltd

Introduction
All organizations (businesses, universities, governments, hospitals) are concerned with channeling human efforts toward attainment of organizational objectives. Regardless of their formal purposes, organizations are composed of people with their own personal interests. Even if these individuals and groups wish to help attain organizational goals, the organization of which they are ,~=r~ must integrate their efforts and direct them toward goals. Thus, organizations must influence or the behavior of people, if they are to fulfil their nd achieve their goals. To help gain control over the behavior of people in formal organizations, most enterprises use a combination of techniques including budgets, rules, standard operating procedures, job descriptions, budgets, accounting measurements, and performance appraisal systems. Taken together, these techniques are part of an invisible yet very real system: 'the organizational control system'. Control plays a major part in the management of an enterprise, but unlike machines, equipment,

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