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Final Case Study: Consulting for the Caring Angel

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Submitted By SmilingBeauty
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According to Fallon and McConnell (2014), consultants are hired, or engaged, for a several reasons. They are commonly used to resolve a particular problem to provide a fresh start and opportunity for resolution. A consultant is an outside contractor that is usually engaged for a particular purpose or to achieve a specific objective. In the case of the Caring Angel Hospital, a senior consultant of Practical Health Care Consulting firm was instructed to spend three months at the Caring Angel Hospital to investigate the practices of the hospital to help improve the quality of care, add value to the organization, improve employee morale, design an efficient organizational chart, create a strong team environment, and create the hospital’s competitive advantage. The following paper addresses the findings of the consultant, reporting the recommended strategies designed to help Caring Angel Hospital achieve its goals. Keywords: goals, quality, value, hospital, patients

“To meet the goals of improved quality and reduced cost in today’s challenging healthcare environment, hospitals are being forced to be creative and flexible in their strategies” (Rodak, 2012, para. 1). Rodak discussed six key strategies that forward-thinking hospitals and health systems use to achieve population health management and other quality and cost goals. Rodak found that managing population health requires: close relationships with physicians, partnerships with organizations in the community, and expansion into preventative and outpatient care. Caring Angel Hospital could benefit from these key initiatives in order to reach its goals of improving quality of care, adding value to the organization, improving employee morale, and to create plans for effective marketing. CONSULTANT PERSPECTIVE TO ENHANCE ORGANIZATION VALUE From a consulting perspective, there are major

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