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Final Paper

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Submitted By Court71
Words 544
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Final Paper
Courtney George
ISCOM/476
April 1, 2013
Debra Foland

Final Paper
The area that I believe that is important to any supply chain that will provide success in customer satisfaction is measuring performance. Setting up the appropriate metrics to measure the effectiveness of the supply chain will highlight areas needing improvement to meet the customers’ requirements. Metrics in the supply chain areas will certify an effective and efficient supply chain and room for improvements. With the market changing and competition increasing at such a fast pace it is imperative to have metrics set up to gain competitive advantage. Setting up appropriate metrics that align with the strategic plan will verify effectiveness of the supply chain or validate that improvements need to be made. These metrics can measure how the supply chain is functioning in different areas to make sure that it is functioning correctly and meeting demands. The processes in the supply chain must be mapped to the main metrics to control performance. There must a process that is in place to review the actual supply chain performance and redefine the metrics with changing business. A combined single view of supply chain performance across functions and chain of command is crucial to help management quickly conclude the causes of adversities.
Measuring significance of the supply chain to profitability is the core drive why managers use metrics for supply chain performance. There is more to knowing the profitability like scorecards and other supply chain measuring applications are implemented to control company service delivery. With this system the ability to measure performance of the warehouse and delivery points, manufacturing, customer satisfaction which must be looked at from the financial and marketing perspectives (Miller, 2008).
The most frequently used measurements are

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