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First Mover

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Submitted By catryce41
Words 2090
Pages 9
Keysha Bacote
Professor Larry Yodice
Human Resource Management
August 29, 2013

WALMART
The main subject of this case concerns creating an effective internet strategy. These special skills are necessary for effective internet strategies. As well as having a competitive advantage that can be gained with an online presence. Creating strategic alliances which can enhance the value added to all consumers. Wal-Mart is famous for being a leader in offering the lowest prices to consumers. These prices are possible because corporation has been able to efficiently achieve a low cost competitive advantage.
Since 1996, Wal-Mart has made the choice to compete in the electronic market by launching its website named www.Wal-Mart.com. The launching of Wal-Mart.com came with failures and mistakes because the company had no idea how to make their website desirable to the consumer’s eye. However, Wal-Mart revamped its website by reformulating its online strategy, and joint venturing with Accel Partners. Accel Partners has experience in building and leading internet businesses, which Wal-Mart seem to be inexperienced in. The newly redesigned Wal-Mart.com was launched January 1st, 2000 and it is now offering multiple products, features and services. It offers 600,000 items and expects and expects to add pharmacy by the end of the year (Wal-Mart to form dot com, 2000). Wal-Mart is thinking about implementing a drive-through pick-up stations to allow online consumers to collect their online orders immediately from their neighborhood Wal-Mart. Entering another joint venture with potential success Wal-Mart has collaborated with America Online (AOL). This alliance will permit Wal-Mart to build its strengths by providing customers with a low-price internet device, with no access to its own site and services of AOL. Specifically, penetrating the mass-market through the Internet, Wal-Mart will significantly increase its advertising and lower cost. Due to this agreement, millions of consumer will be able to obtain affordable and convenient Internet service, thus providing access Wal-Mart's online store (Moin, 1999). The outcome of the Wal-Mart strategy has not yet proved itself due to the short period time that has elapsed since its last strategic move. However, its strategy seems to be consistent and future oriented. Wal-Mart has found a way to keep their name branded in the consumers mind, and revolutionize the world of online retailing.
The primary subject matter of this case concerns making an online retail business profitable. While other issues include assessing the long-term attractiveness of pure online retail industry, understanding and comparing strategy elements and competitive advantages in e-commerce with traditional firms, and evaluating growth strategy.
Amazon's specific goal was to be known globally as the biggest successful online retail store. Where anyone could buy anything and everything needed. To complete this goal, the company has to implement three sales channels: online retail, marketplace, and third-party sellers. The principal competitive factors in Amazon's market segments included: selection, price, availability, convenience, information, discovery, brand recognition, personalized services, accessibility, customer service, reliability, speed of delivery ease of use and ability to adapt to changing conditions. For its services and third-party seller’s channel, additional competitive factors included the quality of its services and tools, and speed of performance for its services. The online retail channel offered a broad range of categories of new products to customers. Amazon's marketing strategy was designed to strengthen and broaden the Amazon brand name. Increase customer traffic to its Web sites. Build customer loyalty, encourage repeat purchases, and develop incremental product and service revenue opportunities. The Company spent heavily on traditional advertising and promotional methods to achieve these goals. Amazon also benefited from public relations activities as well as online and traditional advertising, including radio, television and print media, and direct marketing. In the fourth quarter of 2002, book sales in the United States increased 13 percent, to $606 million, compared with a 5 % growth rate in 2001. In the United States, fourth quarter sales of hard goads, which were primarily electronics, increased 21 %, to $261 million, in contrast to a decline of 2 % in 2001. International sales increased 76 %, to $461 million, slightly less than 81 % growth in 2001. Amazon made money with book in the United States and with its international operations, but it lost money on its hard goods in the United States. The operating loss of $10 million for the hard goods in the 4th quarter of 2002 was half that of a year 2001.
Amazon business was generally affected by both seasonal fluctuations in Internet usage and traditional retail seasonality. Historically, the Internet usage generally had declined during summer months. Traditional retail sales for most of the company's products, including books, music, DVDs, videos, toys and electronics usually had increased significantly in the fourth calendar quarter of each year. Insufficient stock of popular products could significantly affect its revenue and future growth. On the other hand, overstock products might require the company to take significant inventory markdowns or write-offs, which could reduce gross profits. Although management believed the company had a promising future. Nonetheless, they knew the challenges ahead were formidable. The company had a weak balance sheet, massive negative operating cash flow, competition was becoming stronger, and all of a sudden dot-com land changed abruptly and the capital markets were looking at the profitability. Amazon had lost over $3 billion since it opened, with the accumulated deficit of over $1.35 billion. The company's cash and marketable securities at the end of 2002 was about $1.3 billion.
Amazon's debt load was also a source of concern. It raised $2.2 billion to meet its cash needs. Bondholders were being paid over $130 million interest payments a year. There was still another issue that related to the company's efforts to implement its strategy for growth. In year 2002, Amazon shifted its focus on growth prospects as it had in its earlier years. By adding more product lines, and building distribution centers all over the country, the job of policing its inventories became much more difficult. Some bond analysts following the company felt that the excessive debt and poor inventory management would make Amazon's operating cash flow situation worse the more it sells. Moreover, the company was more susceptible to macro factors than its own specific ones. With improving cost structure, still the main threat out there was the slow economy. Although Jeff still wasn't giving up on his empire-building dream, he was beginning to wonder whether Amazon would run out of money soon, and default on its notes payments. Management had to decide which business model and strategy made the most sense for Amazon. It seemed that there were some main questions out there for investors: What was the longer-term growth of this company? What was the prospect of making profit in 2003? How could the company get to double-digit operating margins? Should Amazon go to the stock market to raise money to pay its debt? Would any bank take out the existing bondholders? Jeff Bezos, founder and chief executive officer of Amazon.com wondered, "What to do?" With its online channel a critical part of its growth strategy, Staples needed a commerce platform that would support and fuel its online business growth – not constrain it. Staples needed more flexibility to pursue creative, customer-centric business strategies. To achieve the high rate of growth it envisions in the small business/home office segment. Staples realized it needed to realign the technology that powered Staples.com; to make it better able to support the company’s business strategies and meet the growing competitive demands of the market. Perhaps the most basic requirement was the ability of the Staples.com infrastructure to handle volume surges with no loss of performance or reliability, which customers have come to expect. While Staples viewed reliability and performance as foundational requirement. Staples also realized that the ability to execute business initiatives with speed and flexibility, was increasingly essential to staying ahead of the competition. However, they knew those were the key components to delivering an online experience that kept customers coming back. Due to complexity and functional limitations, its existing systems fell short. For guidance, Staples only had to look inside the company.
Not long before, Staples had worked with IBM Global Business Services to move the StaplesLink.com site to an entirely new platform based on IBM WebSphere ®Commerce. The result was a sharp improvement in performance and scalability. Seeing this positive experience as directly relevant to the future of Staples.com, the company again teamed with IBM Global Business Services. This was a broad engagement involving software, hardware and services. The newly, more consolidated Staples.com architecture is built on IBM System TM servers, chosen for their power, scalability and efficiency.
The key software element of the solution, runs on IBM WebSphere Application Server and utilizes IBM DB2®to store the site’s customer and transaction data. IBM Global Business Services worked closely with Staples in designing, deploying and integrating the solution with Staples’ backend systems (using IBM WebSphere MQ). In the big picture, Staples saw its new commerce platform as the foundation of a new way of interacting with its customers. While the new platform’s performance and scalability would prove essential to future growth. Its biggest strategic benefit would be in enabling Staples to create a truly unique retail experience built around the needs of the customer.
While the benefit of customer-centric features like personalization and customer profiling were well established. Staples sought to take them to an altogether new level the solution with Staples’ backend systems (using IBM WebSphere MQ). While Staples sees intensifying competition in the retail office supply market as a significant challenge to its growth goals, it considers the online channel a powerful source of differentiation. A key reason is that online channels represent the fastest way for retailers to respond to customer needs with new services and other sources of value. By combining a scalable processing infrastructure with the rich functionality of the WebSphere Commerce plat-form. Staples now has more flexibility to execute creative business strategies rapidly without the encumbrance of complex systems. The goal of increased business flexibility has also driven Staples to introduce a service oriented architecture (SOA) framework into its broader IT strategy, with the aim of uncoupling and sharing services across the Staples enterprise. These efforts, made in collaboration with IBM, employ IBM Web Sphere Message Broker as the core integration technology. Pete Howard, Senior Vice President of Staples Business Delivery, the division responsible for Staples.com, sees the new commerce platform as an important pillar of future growth. “By giving us the means to create an innovative, more customer-centric buying experience, the IBM solution is helping us deliver more value to customers, which has helped us increase their satisfaction and loyalty,” says Howard, pointing to a 28 percent increase in 2006 companywide online revenues – to $4.9 billion – as evidence. Christine Putur, Vice President, Information Systems, Staples North American Delivery and Supply Chain, added: “In addition to providing a rich customer experience from a business feature perspective, we are also able to scale the environment as the business grows and provide excellent performance for our end users.
I believe Walmart have the strongest innovative strategies to keep their business successful. They have a strong competitive advantage by having the best low price for their products. By teaming up with AOL and Accel Partners, Walmart has conducted a strong strategic alliance and competence advantage for their online business. So I would to side with Walmart having the best Business Model and as well as unique strategic planning which makes Wal-Mart.com the world’s top internet business in the world. Even though other tried to strategize their Business Models they either failed or weren’t as strong as Walmart.com.

Works Cited

Er-Radi, Houda, and Dale Henderson. "Internet Strategy: Walmarts evolving approach." Journal of the International Academy for Case Studies 6.1 (2000): 95+. Business Insights. Global. Web. 2013 August 2013. <http://bi.galegroup.comezproxy.library.berkeley.org>.
Kargar, Javad. "Amazon.com in 2003." Journal of the International Academy for Case Studies 10.1 (2004): 33+. Business Insights: Global. Web. 29 August 2013. <http://bi.galegroup.com.ezproxy.library.berkeley.org>.
Staples makes it easy for online customers and become a more flexible and successful business. 2007. IBM. Web. 1 August 2013. <http://www-935.ibm.com/services/c-suite/att/doc/bpt_cs_staples.pdf>.

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