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Fish

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FISH!

Fish! The book, helped me see my life and work in a new way. Fish! Is a fictional story, but it is based on that real fish market - the Pike Place Fish Market in Seattle, Washington. It can teach lessons that I think we all need to be reminded of periodically. Fish! Tackles one of the challenges of leadership - how to transform a poorly performing team and business to make the workplace more playful and productive.

The main character is Mary Jane, a manager at a financial group. The story is about her effort to introduce a playfully productive atmosphere into a group, to which she has just been promoted. After speaking to a fishmonger and observing his employees, she gets some great tips to help motivate her team.

Things I’ve learned from reading this book: I can choose my attitude. Whenever I’m working on a task that may not be my favorite, which would be a perm for me. I could choose to be bored or maybe rush through this service or I could put a smile on my face and give that client the best perm she ever had. A great attitude makes me more money and the client will surely refer her friends to me.

Playing needs to be included daily life. Lively music playing in the background boosts positive energy. I introduced monthly sales contents that included prizes. Shop parties and girls’ night out always a big hit. Out of town trips to hair shows were great for team building. Happy people treat others well.

I know there’s a difference between a happy client and a satisfied customer. There’s also a difference between a beautiful client and the client that feels beautiful. Providing a great service for a client and making them feel papered will make their day. Making happy clients is good for business.

I need to be present every day. I need to really listen to the questions and concerns of my employees. I ask them how I can help them be successful in their job. Clients need to trust that you listen and understand the directions they give you. Eye contact and paraphrasing the instruction given by the client is one way to assure them that I am paying attention. Answering your cell phone or even looking at your phone for that matter while you were speaking to a client or employee is disrespectful and would show they did not have my full attention. Being present sometimes the hardest step to implement in my daily life.

In conclusion these tips have helped me in one way or another in my business and personal life.

1) I have control over the attitude I carry around with me.
2) Dancing in public is fun! You may be surprised how many people will do the Hokey Pokey with you.
3) That Great customer service unfortunately is rare, however I am an awesome customer happiness provider.
4) Problems and pit falls cannot be avoided unless you properly understand them. Listening carefully is imperative. Works Cited
FISH!
A Remarkable Way to Boost Morale and Improve Results Stephen C. Lundin, PhD, Harry Paul, John Christensen

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