...of a Cash Reward System and Structured Interview Program for DrainFlow Report for the Manager William Assemiah, 12021643 Irene Aidoo, 12021610 Sroda Adzo Apam, 12021626 Asare Ohenedwira Thomas, 12021639 Dorothy Dede Aklerh Asamoah, 12021634 Sampson Abbey Armah, 12021630 Arthur Sherifa, 12021631 Amadu Waliu, 12021617 Report Summary 1. Executive Summary DrainFlow, a plumbing maintenance firm in the USA, has been losing its customers to competitors due to poor services. Job motivation and satisfaction among employees is declining across various job categories within the firm. This dissatisfaction has been attributed to the overspecialization of some job functions in the company. The report attempts to assist DrainFlow improve in three key areas: job structure and design, incentive policies, and recruitment practices. It will go further to analyze the causes of the woes being faced by DrainFlow and provide a constructive recommendation on how to overcome them The main contents include an introduction to the problems DrainFlow is encountering, analyses of the current business, and recommendations on how DrainFlow can overcome these issues to foster a long-term competitive advantage. 2. Introduction Research shows that a happy worker is a productive employee. Satisfied employees tend to be better at their workplaces. Many of the individual behaviors at the workplace are affected by job satisfaction The main contents include an introduction to the problems DrainFlow...
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...System NEW ADVANCES IN BUSINESS 12-13TYAABSS007-3: INNOVATIVE MOTIVATION IN ECONOMIC CRISIS: THE FLEXIBLE BENEFITS SCHEMES BY Mai Ngoc Nguyen 1215894 An assignment submitted in partial fulfillment of the assessment for the New Advances in Business (12-13TYAABSS007-3) unit March 2013 * Contents Contents 2 EXECUTIVE SUMMARY 3 LIST OF FIGURES 3 LIST OF TABLES 3 1 Introduction 4 2 Literature review 6 3 The economic crisis and the transition in methods of motivation: The need for an innovate benefits package 9 3.1 Impacts of the economic crisis on employees and employers 9 3.2 The transition in methods of motivation: The need for an innovative benefits package 12 3.3 The traditional benefits package and its motivating effectiveness 14 4 The flexible approach to benefits provision in a gloomy economy 16 4.1 Effectiveness of the flexible benefits schemes in motivation 17 4.2 Factors affecting the motivating effectiveness of the flexible benefits schemes 18 4.3 Current issues influencing the adoption of the flexible benefits schemes 20 5 Conclusion 21 APPENDIX - Changes in the British WorkForce 22 REFERENCES 23 FURTHER READING 27 * EXECUTIVE SUMMARY In recent years, in the UK, both employees and employers have to bear negative impacts from the recession, especially employees with their financial difficulties and diverse needs. It is more important than ever for motivation. However, employee motivation is getting harder...
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...ORGANIZATION" 1. Discuss the long-term relevance of motivational techniques used by Baheti in the light of prevailing environment in the organization. Answer:- Baheti used good techniques to motivate their employee to overcome the current situation. a. Announcing the performance of the month was very good strategy to keep the performance up and also to sweeten the good relation with customer. b. To improve attendance he also introduced the compulsory attendance of 20 days with the alignment of 200 calls per day. Going ahead it could be used as a strategy. c. To dig out the root cause of the problem Baheti started talking with operators regarding the problem they face on the floor. Going forward this could also made as a strategy in terms of one to one talk with the employees periodically, if needed. d. Introduction of the yearly or half yearly performer was another best strategy, which could be followed continuously as a strategy. e. Introducing prizes of employees’ choice. f. Identifying and recognizing the best employee and keeping their name on the board of honor was another best strategy what was followed. g. Issuing the appreciation letter was another technique what helped organization and management to earn the faith of employees. If above points were practiced regularly as strategy, would have resulted greatly from the beginning itself. Indeed the used motivational techniques were long-term relevance of motivational techniques used by Baheti in the light of prevailing...
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...TITLE PAGE INCENTIVE AS A MOTIVATIONAL TOOL IN ENHANCING ORGANIZATIONAL PERFORMANCE (A STUDY OF FIRST BANK NIGERIA PLC AND UNION BANK NIGERIA PLC) BY ONWUCHEKWA CHIDI. PG/MBA /08/53181 BEING A RESEARCH PROJECT SUBMITTED IN PARTIAL FULFILLMENT OF THE REQUIREMENT FOR THE AWARD OF MASTER OF BUSINESS ADMINISTRATION IN THE DEPARTMENT OF MANAGEMENT FACULTY OF BUSINESS ADMINISTRATION UNIVERSITY OF NIGERIA ENUGU CAMPUS JUNE 2010 1 DEDICATION This project is dedicated to God Almighty, for his guidance and love. 2 CERTIFICATION I, ONWUCHEKWA CHIDI a Postgraduate student in the Department of Management, Faculty of Business Administration with Registration Number PG/MBA/08/53181 hereby states that I have satisfactorily completed the Project for the award of master of Business Administration (MBA) in Management. I also state that this project report is original and has not been submitted in part or full for this or any other degree of this or any other Institution of higher learning.. ________________________ ONWUCHEKWA CHIDI PG/MBA/08/53181 ______________________ CHIEF J. A. EZEH SUPPERVISOR ____________________ DR. UJF EWURUM HEAD OF DEPARTMENT 3 ACKNOWLEDGEMENT I would wish to express my profound gratitude to all the people who made it possible for me to conclude my second degree academic pursuit successfully. Special thanks goes to Chief J. A. Eze, my project supervisor/Adviser...
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...2 Background 2 2.0 Motivation 2 2.1 Definition of Motivation 2 2.2 Theories of Motivation 3 3.0 Reward System in Organizations 3 4.0 Types of pay Scheme’s 4 4.1 Payment by Result 4 4.2 Skills-based pay 4 4.3 Profit sharing 4 4.4 Performance-related pay 5 5.0 Discussion 5 6.0 Empirical Study 6 6.1 Volvo Current Reward System 6 6.2 Employee and Mangers View of Reward system in Volvo 7 7.0 Empirical Study 2 7 8.0 Conclusion 7 9.0 References 8 10.0 Appendix Page 9 1.0 Introduction 1.1 Research question Today an organizations result is highly dependent on the employees work motivation. It therefore becomes important for a company to find out what motivates its employees so that it can plan a suitable reward system and gain better results. The right and adequate combination of immaterial and material rewards can boost up an employees work motivation and enhance their commitment to the company. The aim of this documentation is to investigate and analyze how well a reward system helps generate employee motivation. More specifically it aims, to conclude that a financial reward is not an effective implementation to increasing employee motivation 1.2 Background A well designed and functional reward system is an efficient way to increase employee work motivation. The appropriate type of reward is developed in accordance to the company’s reward philosophy, strategies and policy, however, it might be challenging to find the right way to combine the...
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...[pic] Master of Business Administration (MBA) An analysis of the Effects of Rewards and Compensation on Employees’ Motivation and Performance Dissertation submitted in fulfillment of the requirements to the University of Wales for the award of the Degree Of Master of Business Administration (MBA) April 2012 DECLARATION This work has not previously been accepted in substance for any degree and is not being concurrently submitted in candidature for any degree. |Signed | |(Candidate) | |Date | | | STATEMENT 1 This thesis is the result of my own investigations, except where otherwise stated. The correction services have been used, the extent and nature of the correction is clearly marked in a footnote(s). Other sources are acknowledged by footnotes giving explicit references. A bibliography is appended. |Signed | |(Candidate) | |Date | | | STATEMENT 2 I hereby give consent for my thesis, if accepted, to be available for photocopying and for inter-library loan, and for the title and summary to be made available to outside organizations...
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...CHAPTER I INTRODUCTION 1.1 INTRODUCTION TO THE STUDY Motivation is one of the important factors affecting human behaviour and performance. This is the reason why managers attach greater importance to motivation in organizational settings .Likerhas called motivation as the core of management. Technically, the term motivation can be traced to the Latin word moreover, which means to” move “ Dublin has defined motivation as” Motivation is the complex forces starting and keeping a person at work in an organization. Motivation is something that moves a person to action and continues him in the course of action already initiated”. According to McFarland,“Motivation refers to the way in which urges, drivers, desires, aspiration, striving or need direct control or explain the behaviour of human being” Motivation is based on individual’s motives which are internal to the individual. These motivation are in the form of feeling that individual lacks something. Motivation is affected by the way which the individual is motivated. The Act motivating channelized the lead satisfaction. Besides, it can also activate the talented needs in the individual, that is, the needs that are less strong and somewhat dormant, and harness them in manner that would be functional for the organization 1.1 INTRODUCTION TO THE ORGANISATION COMPANY PROFILE The Travancore Cements Limited was incorporated in the year 1946. The year of commencement of grey cement is 1949. The licensed capacity of the plant...
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...beginning of these economic reforms in 1979 the Chinese economy has exploded, with an average annual growth rate in GNP of 10 per cent over the last decade, with the attainment of 20 per cent in the coastal areas designated “special economic zones” (EIU, 1994). Foreign direct investment more than doubled between 1987 and 1990 (Kelley and Shenkar, 1993), despite a slow-down after the Tiananmen Square incident, with an estimate of more than 150,000 joint ventures in China. Much of this investment comes from Hong Kong (68.2 per cent in 1992) and other countries of Eastern Asia, with European countries, and even the USA (with 4.6 per cent in 1992) badly represented. Despite this economic growth, there are indications that productivity has been a problem. This may have implications for the attractiveness of China to foreign investors, despite low labour costs. A study undertaken in the mid1980s indicated that productivity levels were 60-70 per cent of those in Hong Kong (Locket, 1987). A recent study (Turcq, 1995) indicates a steady rise in productivity relative to wage...
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...different papers continue to confirm conflicting results between the two items. Certain research results have confirmed that job satisfaction and work motivation have a direct and positive correlation, while other research results points out that the two have negative correlation. The present changing international business milieu has unmistakably improved the need to make HR an essential and an important business partner. The changes derive from the rapid speed of globalization, individual organizational changes, competition for the increasing intellectual resource and advances in technology are continuing to present novel and intricate challenges for HR functions and organizations in general. Work motivation and job satisfaction, two key elements that defines today is HRM and have gained more value in deployment and redeployment of talent as the shifts have had serious results to the roles and directions of HR leadership. Non-conventional resource management has in general, played important roles in business performance of business but this is slowly changing as HR takes center stage, this new ways that organizations have attempted to employ employee motivation to tap into job satisfaction, which in turn translates to higher employee output. Certain papers examined the challenges for businesses in creating and promoting the best HRM practices that are aimed at enhancing the performances of employees’ through implementation of varying strategies. Training, improved compensation...
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...Introduction Frito Lay Incorporated is the world leader in the snack food industry controlling over 35 percent of the world market and over 60 percent of the market in the United States. Frito Lay Incorporated started in 1961 merging the Frito Company with the H. W. Lay Company creating the largest snack food company in the world. Many of the company’s well known brands include Doritos, Lays, Ruffles, Cheetos Tostitos, Fritos, Smartfood, and Santitas, five of which create a billion dollars in sales or more annually. Frito Lay Inc., the snack food division of PepsiCo makes up about half of the parent company’s revenue and about two thirds of the company’s profits. Last year Frito Lay Inc. generated 48 billion dollars in revenue and employed over 48,000 people. The current role that I hold in the company is Route Sales Representative (RSR). This role consists of what they coin the “heart of the company,” and generates a major share of the company’s revenue. An RSR’s position consists of selling merchandise to the customer, delivering the product, stocking of the product as well as customer service. During the last 10 years the company has changed the pay structure that determines the compensation that each RSR receives. In doing this they have also increased the workload and amount of expectations that have been placed on the shoulders of the employees. During all of the events that were involved with the pay changes, the morale and drive of the employees continued...
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...the management of CCMD promoted most of their employees in terms of job grades and some with job titles as well. Adjustments were made to the salaries of their employees whereas at CCMP nothing was being done. As employees of CCMP and not being aware of what was happening at the CCMD, we just ‘let nature take its cause’. As integration began to take place, the sales staffs from both the companies were slot into the 4 different teams with each team having at least one member from the other company and vice-versa. Of the 4 teams, 3 of the team managers were from CCMD, the company in which CCMP acquired. Part of the integration process also involved a change in the rewarding system whereby the management decided to adopt to the commission scheme of CCMD where all sales staffs were no longer entitled to any claims and allowances but instead being compensated based on the individual’s performance. Obviously, as employees of CCMP, we were unhappy and de-motivated by the whole situation. Some employees started to leave the company while those of us who are still remaining suffer from low job satisfaction, low productivity and have...
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...Motivation 1 KEY THEORIES OF MOTIVATION Motivation is the driving force behind human behaviour. Motivation and human management Motivated people are those who have made a conscious decision to devote considerable effort to achieving something that they value. What they value will differ greatly from one individual to another. There are a variety of ways to motivate people, including the fear of losing a job, financial incentives, selffulfilment goals and goals for the organisation or groups within the organisation. The traditional view - finds some of its origins in the work of Taylor and the school of scientific management. At its most extreme, this view postulates the following: people dislike work people will only work for money people are not capable of controlling their work or directing themselves simple, repetitive tasks will produce the best results workers should be closely supervised and tightly controlled extra effort must lead to greater reward people will meet standards if they are closely controlled firm but fair supervision will be respected Taylor took the view that there is a right (meaning best) way to perform any task. It is management’s job to determine the right way. Workers gain from this approach because the ‘right way’ is easier and pay is enhanced as a result of increased productivity. The human relation view - originates in the work of Mayo, known as the Hawthorne Studies. The series of studies essentially concluded that the strongest motivational force...
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...Main focus: BEML (BHARAT EARTH MOVERS LTD) Subsequent focus: Lupin, Wipro, Google Submitted by: sumaya shah (13) Company Profile: Type: Public sector undertaking Founded: Bangalore Karnataka (May 1964) Headquarters: Bangalore, Karnataka, India Key people: P. Dwarakanath Executive Chairman of the Board, MD, Director - Metro & Rail Business Products: Earthmoving equipment Underground mining equipment Railway equipment High power diesel engines Heavy duty hydraulic aggregates Revenue: 5000 crore(US$770 million) (2010) Manpower strength as on 31.03.2013 stood at 11,005 as against 11,644 of the previous year HR VISION & MISSION Vision HR will be a Dynamic, Pro-Active & Strategic Business Partner to enable BEML to maintain its leadership position in all its Business Domains. Mission To continuously innovate, evaluate and realign HR practices with the environment, business strategies / directions and employee expectations to maintain relevance and to attract, nurture and retain talent. To foster a spirit of creativity and innovation amongst the employees by facilitating creation of a rewarding, inspiring and motivational organisational climate. To act as a champion of change and managing the people implication of organisational changes. PRESENT HR STRATEGIES * Align all HR activities with the Organisation’s Business Strategies * Lead and manage organisational changes...
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...BUSINESS Dissertation Effect of Work Motivation on Employment Satisfaction (Case Study of Employees at Tesco) Name: Student Registration: Module Leader: Workshop Tutor: Due Date: Executive Summary List of Abbreviations List of Tables and Figures Table of Contents Executive Summary 2 List of Abbreviations 3 List of Tables and Figures 4 CHAPTER 1 7 INTRODUCTION 7 1.1. Background of the Study 7 1.2. Rationale for the Study 9 1.3. Problem Statement 10 1.4. Research Objectives 10 1.5. Summary 10 CHAPTER TWO 11 LITERATURE REVIEW 11 2.1. Introduction 11 2.2. How Motivation can Enhance Performance 12 2.3. Factors Affecting Employee Motivation 12 2.4. Motivating Employees at the Workplace 13 2.5. Theories of Motivation 14 2.5.1. Maslow’s Hierarchy of Needs Theory 14 2.5.2. Herzberg’s Two Factor Theory 15 2.5.3. PERMA model 17 2.5.4. Financial 18 2.5.5. Non-financial 19 CHAPTER 3 21 METHODOLOGY 21 3.1. Introduction 21 3.2. Research Design 21 3.3. Population of the Study 21 3.4. Sample Frame 22 3.4.1. Questionnaire Instrument 22 3.4.2. Data Collection 24 3.5. Validity and Reliability 25 3.7. Data Analysis 25 CHAPTER FOUR 26 DATA PRESENTATION AND ANALYSIS 26 4.1. Introduction 26 3.2. Report on Findings of Specific Objectives 27 3.3. Report on Findings of General Objectives 29 CHAPTER 5 31 CONCLUSION 31 REFERENCES 33 CHAPTER 1 INTRODUCTION 1.1. Background of the Study...
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...Administration, and to the best of my knowledge, it contains no material previously published by another person nor material which has been accepted for the award of any other degree of this and any other University, except where due acknowledgement has been made in the text. Millicent Nduro (PG 4128310) Student Name & ID ...................................... ................................ Date Signature Certified by: Mr. Samuel Kwesi Enninful Supervisor …………………………… Signature …………………………. Date Professor I. K. Dontwi Dean, IDL ……………………………… Signature ………………………… Date ABSTRACT The success or failure of any business as a matter of fact depends largely on its employees; thus human resources are very essential to the organisation as they are the key to prosperity, productivity and performance. How employees are perceived, treated and how they feel about themselves and ultimately their output directly or indirectly has an impact on their performance and development of the organisation. De motivated employees under no circumstance will churn out decreased performance. The aim of this study was to find out the effect of motivation on the performance of Guaranty Trust Bank workers. The study adopted the mixed approach of research design and the case study method to provide answers to research questions formulated. A non probability design with the purposive sampling technique was employed to select and...
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