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Five Marketing Management Orientation

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Answer: The Marketing Orientation and the Marketing Concept
An organization with a market orientation focuses its efforts on 1) continuously collecting information about customers' needs and competitors' capabilities, 2) sharing this information across departments, and 3) using the information to create customer value.

The market orientation simply defines an organization that understands the importance of customer needs, makes an effort to provide products of high value to its customers, and markets its products and services in a coordinated holistic program across all departments. In what we call the "Marketing Concept," the company embraces a philosophy that the
"Customer is King."

The Marketing Concept is an attitude. It's a philosophy that is driven down throughout the organization from the very top of the management structure. The
Marketing Concept communicates that "the customer is king." Everything that the company does focuses on the customer. Via the Marketing
Concept, a company makes every effort to best understand the wants and needs of its target market and to create want-satisfying goods that best fulfill the needs of that target market and to do this better than the competition.

It wasn't always that way. There were other orientations that companies embraced over the years.
The Production Concept has been around for years. That concept simply suggests that customers prefer inexpensive products that are readily available. In effect, "if we make it, they will come."

The Product Concept suggests that companies that build the "better mousetrap" will gain favor. The thinking here is that customers want products that have higher quality, that offer better perfromance or do something unique.

The Selling Concept preceeded the Marketing Concept. From the 1920's until the 1950's, most firms had a

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