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The maintenance implications of the customization of ERP software

Summary
ERP is a dominant approach for dealing with legacy information system problems. In order to avoid invalidating maintenance support from the ERP vendor, most organizations reengineer their business processes in line with those implicit within the software. Some customization is required. While customization can give true organizational benefits, careful consideration is required to determine whether a customization is viable given its potential impact upon future maintenance.

Introduction * Focus was upon the maintenance of legacy IS * From an IT perspective legacy IS problems are well documented * Legacy IT was never planned coherently and was designed for specific needs in specific times with no integration * Main consideration: memory optimization and processing speed * Impact upon the structure of systems, increasing maintenance problems

2. The rationale for ERP software adoption and its customization

* ERP offers some benefits * Even in the light of the benefits of implementing ERP software, some organizations still choose to customize. In this paper, customization is meant to describe changes or additions to the functionality available in the standard ERP software. It does not refer to the switching on and off of functionality that is part of the blueprint of the software, sometimes referred to as software configuration. It is possible to argue that organizations may be recreating the problematic legacy conditions the ERP software was implemented to resolve * Users may have to change procedures in order to work with the package, programs in the package may need to be changed to meet unique requirements, and that users become dependent upon the package vendor for maintenance

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