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Flexible Scheduling - Wal Mart

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1. What is the ethical dilemma facing Wal-Mart in this case? Do Wal-Mart’s associates also face an ethical dilemma? If so, what is it?
Wal-Mart faces the ethical dilemma of Quality of Life. While there are many components discussed in the book that comprise quality of life, the one component most subject to violation by Wal-Mart would be Maintaining Boundaries. The flexible schedule system being implemented by Wal-Mart does have business value, but at what cost? Wal-Mart rationalizes the system by focusing on improving customer service. “Our main goal is to ensure that we have the correct number of associates in our stores needed to serve the customers shopping which we believe results in better customer service hour by hour” (clwill.com).
The problem is that many associates of Wal-Mart have been affected by the flexible schedule in a negative way. The flexible schedule makes it difficult for employees to plan babysitting needs or prevents them from having Wal-Mart as a second or third job. That means workers may not know when or if they will need a babysitter or whether they will work enough hours to pay that month's bills. Rather than work three eight-hour days, someone might now be plugged into six four-hour days, mornings one week and evenings the next (Maher, Kris 2007).

2. What ethical principals apply to this case? How do they apply?
There are two ethical principals that apply to this case for Wal-Mart. The first is the The Golden Rule, which states “Do unto others as you would have them do unto you.” While management and others in the organization determined that flexible scheduling in order to reduce costs and ensure the store have the appropriate number of associates at the right time, one could argue that management would not find the same scheduling strategy appealing to their own roles. Would management be willing to be scheduled when their stores

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