...involved with the fashion industry before starting a company of their own called Flight 001. Flight 001 has retail stores located in San Francisco, Los Angeles, New York and Chicago that sell everything from cosmetics to luggage. John and Secion take great pride in creating a small boutique atmosphere with high quality products and friendly service. The problem that John and Sencion are experiencing with their store, Flight 001, is that they need to stand out among other competitors. There are many other stores that sell the same products that Flight 001 is trying to sell. The company has placed a great deal of effort into creating a unique shopping atmosphere for their customers as well as providing quality customer service. Since Flight 001 does not use traditional marketing strategies; the company needs to find more creative ways to reach their target market to stand out from their competitors. Flight 001 wants to be a one-stop shop for travelers, however, they understand that there are many similar stores with the same plan; Flight 001 desires to stand out from the crowd. They are aimed specifically towards “fashion-forward globetrotters”. The strengths of the company are that they are devoted to providing a unique experience for their customers. The stores have a modern design and are shaped like airplane fuselages, which is more interesting than your average travel store. Also, Flight 001 takes pride in their customer service. They ensure that all employees are helpful...
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...Case Study: Flight 001 1) According to the Maslow’s Hierarchy of needs, shanks old boss fail to meet social involvement for his business. She did not know her old boss in the company she worked for before because he failed to be more involved with his employees who worked for his store and with the store as well. The store was run by a guy who had his office halfway across the country. Making the employees such as shank feel like the owner did not care for his business so why should they care. I would say he would need to become more involved in his company by visiting the store once in a while at least once a month just to see how his store is doing and to be able to get to meet the people who work for him and basically run his store. 2) Feeling underpaid might affect work of a Flight 001 associate in a way that their motivation and desire to work for that company may decrease. The Expectancy Theory which is also known as the valance Instrumentality Expectancy Theory explains that people are constantly creating expectations about future events. If things seem reasonably likely and attractive, we will believe we could make the difference and therefore motivate us to make the future come true. So in this case if the associate feels underpaid he or she will not be motivated to work and make a difference, for what if he or she is not getting valued for her work. A manager could increase the employees motivation by showing them something desirable, indicating how straightforward...
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...Q1. According to Maslow's hierarchy, which basic needs did Shank's old boss fail to meet? Explain why the needs have not been met. What could be done to meet these missing needs? Shank’s old boss failed to meet the needs of Safety and Esteem. For safety she felt she had no job security with her previous employer and she was just another employee who if she didn’t meet expectations could be replaced at any time without a second thought. This threatens someone’s livelihood and their ability to function within society. Without a job one cannot pay one’s bills including housing, transportation etc. This is an extreme threat to ones security as the ability to keep one’s job determines if one will be able to maintain all these areas. The other area Shank’s boss failed her according to Maslow was esteem. By saying she was just another number and could easily be replaced, her former boss showed he didn’t respect her as an employee or much as a person. This brought about feelings of low self esteem as she realized she wasn’t a valuable asset to the company and not respected by her employers that they even told her she could be easily replaced and was basically just another body. This leads to low self confidence and brings the employee to the point where they don’t even care anymore. These needs were not met because obviously this was a large organization where the employers had so many employees they didn’t care about their employees. Probably a place with a high turnover rate...
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...Evelyn Nakashima 1. Maslow’s Hierarchy of Needs & Flight 001 Maslow’s hierarchy suggested, “that human needs can be classified into five categories” including self-actualization, esteem, belongingness, security and physiology. According to this hierarchy and Shank’s comments, her previous employer failed to meet employee basic needs in four of the five categories. The security category is the first group of needs that he has not provided. In order to stay motivated, employees need to have stability and job security. Shank stated that her previous employers said, “You’re just a number. You can be replaced at any time.” In the mind of an employee, this statement can be stressful as it makes them think that if they have an error they could lose their job. Her previous employer could meet the security needs by simply being more “tolerant of errors” and by keeping a steady job continuity in the business. The belongingness category was also not met by her previous employers. Shank’s first statements suggested that her previous companies did not have the same sense of belonging as Flight 001. This need for belonging was not met because the CEO or owners were not continually involved with the general functions of the business. According to Shank, the owner’s rarely visited or were involved with the operation versus Flight 001 where the owner’s frequently visit their stores and stay involved in the general operation of the stores. If the entire company is involved in the operation...
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...Week 6: Case Study for Flight 001 Florence M. Kolecyck-Yap MGMT303 DeVry University Week 6: Case Study for Flight 001 1. According to Maslow's hierarchy, which basic needs did Shank's old boss fail to meet? Explain why the needs have not been met. What could be done to meet these missing needs? Shank’s old boss failed to meet the needs that Maslow shows related to Belongingness, Esteem and Self-Actualization. Her old boss lacked being part of the business on the level of which their employee’s worked at by not visiting and taking note of what is important to the employee who work directly with their clients. Her old boss also lacked being a person to a name with meeting face-to-face. She felt like they didn’t value their stores and employee’s. 2. Use the Expectancy Theory and/or the Equity Theory of motivation to explain how feeling underpaid might affect the work of a Flight 001 associate and what a manager can do to increase the employee's motivation. According to our text book the “Expectancy theory rests on four basic assumptions. First, it assumes that behavior is determined by a combination of forces in the individual and in the environment. Second, it assumes that people make decisions about their own behavior in organizations. Third, it assumes that different people have different types of needs, desires, and goals. Fourth, it assumes that people make choices from among alternative plans of behavior, based on...
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...Case Study Flight 001 Motivating your employees as a manager or owner is one of the keys to having a successful business. In retail, every employee plays an important role. Whether the job is temporary or a permanent career for an individual, it is important to encourage an individual by hearing their ideas and making them a part of the big picture. It is important that management empowers and motivate the employees. There are three theories I will talk about in this case study. According to Maslow’s Hierarchy, there are five categories each human need: Physiology, security, belongingness, esteem, and self-actualization. According to the Flight 011 video, Amanda Shank, the Assistant Store Leader, worked for a company where she did not feel valued. She was told that she was just one of the numbers (Flight 011, 2010). The needs that were not met were a mixture of self actualization and self esteem; her opinions are not valued, therefore, there is no motivation to move up or be successful at the company. If Shank’s managers ensured her that she is valued to the company and gives her positive feedbacks to do better. There might have been a chance for her to be motivated to stay in that company and even move up in the corporate ladder. “Expectancy Theory suggests that motivation depends on two things – how much we want something and how likely we think we are to get it” (Griffin, 2011). The position in retail can be viewed as a temporary job to most. The employees who...
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...Mario Marquez Jr. Professor Reckon MGMT 303 November 16, 2012 Quikrete I. The Quikrete Companies, Inc. was formerly known as Maintenance Products, Inc. and changed its name in January 1965. The company was founded in 1940 and is based in Atlanta, Georgia. II. Organizational Strengths and Weaknesses A. Management 1. It is considered a strength because it is a strong brand image and brand loyalty, strong management team that analyzes every aspect of its product. 2. This strength is a distinctive competence because Quikrete products are able to differentiate itself from competitors and communicating this successfully to customers who show a high interest of its product. B. Marketing 1. Marketing is our strength as well advertisement of nationwide has really stood out our product. Quikrete has over 83 plants nationwide and continues to grow stronger to as time goes by. 2. Marking a return to high profits and brand recognition nationwide. We have a group of managers that analyze every aspect of our company to start to finish, strong relationship with our customers. C. Product Control 1. Quality product control problems with time to time, they can contain defects as bad batches that are mix wrong and gone out to customers. 2. Consecutive quality control inspections. Inspecting more often batches and having quality control observations. D. Delivery 1. The second weakness is delivery due to high traffic areas. 2. Hiring more drivers to...
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...Flight 001 case study Management 303 1. According to Maslow's hierarchy, which basic needs did Shank's old boss fail to meet? Explain why the needs have not been met. What could be done to meet these missing needs? In Maslow’s hierarchy there are five levels with the highest one being self-actualization. Shank’s old boss failed to meet her social and esteem needs. Social needs include the need for belonging and friendships, and esteem needs are the next step to social needs where a person wants to be recognized for her work and needs to know that he or she is doing something meaningful. Shank’s old boss never got involved in her work nor spent any time to review what she was doing. This made her feel that her work made no difference to the organization. Both her social and esteem needs were unmet due to the lack of attention by her boss. To avoid this condition the manager should ensure that there is regular communication with their employees. There should be weekly or monthly meetings to let the employees know what’s going on in the organization, and they should implement some kind of incentive program. The managers should provide feedback and give compliments and other forms of recognition when it is due. Also there should be an open door policy throughout the organization where employees can approach upper management to express ideas or concerns. 2. Use the Expectancy Theory and/or the Equity Theory of motivation to explain how feeling underpaid might affect the...
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...locations of job, hours of the job or benefits that the job provides, but that they might also need also need challenging job opportunities to experience self-growth and satisfaction (Griffin, 2013, 2011). In Shank’s situation, her last job lacked motivation. She explains that her old boss never valued her work because she could be replaced so there was no connection in where she was spending the majority of her time during the day. This means that the pay could have been awesome but since she didn’t have a connection with the people she worked with or the company, she probably dreaded going to work everyday. Use the Expectancy Theory and/or the Equity Theory of motivation to explain how feeling underpaid might affect the work of a Flight 001 associate and what a manager can do to increase the employee's motivation. Expectancy theory suggests that motivation depends on two things—how much we want something and how likely we think we are to get it (Griffin, 2013, 2011). Expectancy Theory assumes that behavior is determined by a combination of forces in the individual and in the environment, that people make their own decisions about their own behaviors in the organization, that different people have different types of needs, desires, and goals, and it assumes that people make choices from among alternative plans of behavior (Griffin, 2013, 2011). Pretty much the expectancy theory works like “what will I get if I do this?”. So feeling...
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...TF essay A/ Write a passage 1. Airplanes and helicopters can be used to saved people’s lives. First helicopters can be used for rescuing people in trouble. Try to imagine, when you’re lost in the dense forest or in the mountaintop, airplanes and helicopters are very essential. At that time, they’re your last hope! Second, planes can transport food and supplies when disasters- earthquake, volcano, flood, etc- strike. Third, both types off aircraft can transport people to hospitals in emergencies. For example, transform suddenly, blood poisoning, cardiac infarction, etc. Finally, helicopters and airplanes can be used to provide medical services to people who live in remote areas. They haven’t full live. They are destute of many things. So, people in the cities want to collect for them. But, the transportion by cars or trains is not simple and very long. That is why people need the helping of aircraft. In summary, airplanes and helicopters are very useful to save people. 2. Studying in another country is advantageous in many ways. A student is exposed to a new culture. He or she is able to have knowledge about that country’s condition of life, festivals, etc. That student’ll be in contact with many interesting and useful things. He or she can tell his/her friends in this country about traditional culture of their country and scenic beauties,etc. That’s also a form of cultural exchange among 2 countries. Sometimes he or she can learn a new language. Learning a new...
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...rotation about both the longitudinal axis to indicate the degree of bank, and about the lateral axis to indicate pitch (nose up, level or nose down). It utilizes the rigidity characteristic of the gyro. It is gimballed to permit rotation about the lateral axis indicating pitch attitude, and about the longitudinal axis to indicate roll attitude. Once powered up, the indicator is maintain in a fixed position no matter what the aircraft attitude may be. There is also an adjustment knob used to adjust the wings up or down to align with the horizon bar. This allows adjustment to the height of the pilot. Preferably, the adjustment should be made when level on the ground. When the wings are aligned with the horizon bar, the aircraft is in level flight. If the wings are above the horizon bar, the aircraft is in a climb. Wings below the horizon bar indicates a decent. The upper blue part of the ball represents the sky. The miniature airplane wings (fixed to the case) represent the wings of the aircraft. In the past, the instrument has been referred to as "an artificial horizon". When in a left turn, the blue portion of the ball will have rolled to the right, as though you were looking at the horizon over the nose of the aircraft. In a right turn, the blue portion will have rolled to the left. The rotor, mounted in a sealed housing, spins in a horizontal plane about the vertical axis. The housing pivots about the lateral axis on a gimbal, which in turn is free to pivot about the longitudinal...
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...offer low cost flights to everyone and increasing the number of people flying versus other modes of transport. Currently rated as the third largest domestic flight company within Australia and a top five international airline by capacity offering 3000 flights per week to 56 destinations in 17 countries with a fleet of 80 aeroplanes. In the New Zealand and Trans-Tasman region Jetstar has flown over 1.8 million passengers to date, 75 million passengers in total since the companies launch in 2004 and 20 million passengers flown in the past year alone. Virgin Blue was welcomed to Australia in August 2000, operating only one route with 2 aircraft and 200 personnel. The second year seen an extra 13 routes added to the schedule followed by a further 9 routes the year after. The breakthrough year for Virgin Blue was 2004 joining the international market offering flights to New Zealand, Cook Islands, Fiji, Vanuatu and Tonga and by 2005 welcoming the companies’ 50th aircraft to the Australian fleet. Today Virgin Blue can boast partnerships with Etihad, Trans-Tasman Alliance and Delta Airlines offering many flights across many countries at both low cost and business class with now over 25 different routes domestic and internationally. Tiger Airways was launched in late 2003 and after only 5 years had welcomed their 11th millionth passenger on board the low-cost Asia Pacific Airline, Tiger openly based the low-fare airline on Europe’s Ryan Air trying to cut the cost of in flight expenses without...
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...approval of a modification of the aircraft, after an application has been made for such issue, renewal, validation or approval, as the case may be; or (b) proceed to or from a place at which any inspection, test or weighing of the aircraft is to take place for a purpose referred to in sub-paragraph (a). (3) The aircraft and its engines shall be certified as fit for flight by the holder of a licence as an aircraft maintenance engineer entitled in accordance with the provisions of the Fourth Schedule so to certify, or by a person approved by the Civil Aviation Authority for the purpose of issuing certificates under this condition. (4) The aircraft shall carry the minimum flight crew specified in any Certificate of airworthiness or validation which has previously been in force under the Regulation in respect of the aircraft, or is or has previously been in force in respect of any other aircraft of identical design. (5) The aircraft shall not carry any passenger or cargo except passengers performing duties in the aircraft in connection with the flight....
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...firefighter has an average of 5 days off per week. Close to home: There are many fire stations in NYC and many firefighters live near their fire station. Will you need any new skills: You will need to understand stand how fires work and how to rescue people. Education: Pass both the computer-based test and physical ability test, Go through firefighter 1 classes and have high school diploma. Airline Pilots: Salary: $76,000-$110,000/year Hours: Hours depend on the type of flying the pilot is doing. For example, some pilots fly out of the country that which are usually longer flights therefore more hours are worked. Close to home: The pilots are always traveling so they are not close to home. Need any new skills: They will need to know how to fly and land a plane as well as dealing with emergency situations. Education: 250 hours of flight experience for a commercial pilot's license, 1,500 hours of flight time for an airline transport pilot certificate. Also they need a college...
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...budget rivals, reporting annual profit at the top end of forecasts and returning cash to shareholders. The upbeat assessment is in contrast to that given by Ryanair, Europe's biggest budget airline, which this month cut its annual profit target for the second time in two months and admitted it needed to improve customer service. Rival airlines have been struggling with high fuel costs and weak consumer confidence, sending some smaller carriers out of business while the likes of British Airways owner IAG and Air France-KLM have cut routes, leaving gaps that low-cost airlines have been quick to exploit. Over the last three years easyJet has added flights on routes where rivals have cut back, and introduced more flights between top business destinations. It has also added flexible ticketing to allow passengers to change their flight up to two hours before scheduled departure time, and allocated seating in an attempt to steal corporate customers. EasyJet proposed a full year dividend of 33.5 pence a share, 55.6pc up on last year, and a special dividend of 44.1 pence per share, making a total payout to investors of £308m. It said forward bookings were in line with last year but that its first quarter would be impacted by tough year-on-year comparisons due to strong post-Olympics demand in the UK and travel restrictions to Egypt. However, EasyJet still expects to grow capacity, measured in seats flown, by 5pc in the coming...
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