QUESTIONNAIRE

1. Name : _______________________________________________________________
2. Address : _____________________________________________________________
3. Telephone No. : __________________________
4. Number Of Members Of The Family : __________
5.

Monthly Income :
Less than 10,000

10,000 - 25,000
25,001 and above
6. Age : _________________
7.

Sex : Male Female
8.

Marital Status : Married Single Any Other
9.

Do you buy branded food items and medicines?
Yes No
10.

Do you examine the expiry date of the items you buy?
Yes No
11.

(a) Do you check the MRP (Maximum Retail Price) before buying a product?
Yes No
(b) Are you charged the MRP or more than/less than the MRP?
Yes No
12.

Do you check the weight of the products mentioned on the items?
Yes No
13.

Do you check the prices of goods you buy from alternative sources?
Yes No
14.

(a) Have you ever come across adulteration in food items?
Yes No
(b) Have you ever come across spurious medicines?
Yes No
15.

(a) If yes to question (13), did you complain to:
Shopkeeper Main Supplier Any Other
(b)What was the response to your complaint?

Satisfactory Not Satisfactory No Response
16.

Are you aware of your rights as consumers?
Yes No

17.

(a)If you are not satisfied with the price/quality of the products do you realize the need for forming some consumer clubs to fight for your rights?
Yes No
(b) Are you ready to join such forums for the redressal of your grievance?
Yes No
18.

Are you aware of any legal remedy available for the redressal of your grievances?
Yes No
19.

Are you aware of consumer courts for redressal of grievances of the consumers?
Yes No
20.

(a) If yes, have you ever filled a case in the consumer court?
Yes No
(b) If yes to the question (a), was the consumer court able to redress your grievance?
Yes No
21.

Do you think media can play an important role in increasing consumer awareness?
Yes No
22. Have you watched some TV programmes about the product analysis and related matters for the guidance of the consumers?

Yes No