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Submitted By Trojansdb25
Words 826
Pages 4
Analyzing a Job
Sherika Clay
10/08/2012
HRM/531
Craig Southern

Operational Gap
This memorandum is to inform the hiring manager of State Farm that an operational gap needs to be fulfilled. State Farm is ranked number one in the auto insurance industry and strives to remain competitive amongst the competition. They want to ensure that they offer the best products and services to their customers at the best premium possible. State Farm is shifting towards a 24 hour operation so that customers can receive service around the clock. State Farm has done extensive hiring of employees to fulfill the roles for the new 24 hour operation but is in need of classroom claim trainers to train the new employees to be productive and thorough in their claim handling.
Position Details
The classroom claim trainers will be responsible for training all new hires. The trainers will provide the new hires with all of the claim information and tools needed to be successful at State Farm. They will assist in developing, administering, conducting, and evaluating claim education and training in the zone. They will coordinate with corporate to come up the most efficient way to train new employees. The classroom trainer will plan, conduct, and facilitate training of claim associates in a classroom and field environment. They will also conduct Agency training on claims matters to include development and presentation of materials.
Duties and performance requirements
The classroom claim trainer will coordinate with other departments for expertise relating to specialized claim areas. They will be the experts in claims and other areas so they must be knowledgeable of the entire enterprise. They will use training materials given to them by the zone and assist in developing new training materials as necessary. They must possess excellent customer service skills. The most

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