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Ford Motor Company: the Product Warranty Program

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Submitted By adnanahmmad
Words 1718
Pages 7
Introduction:
Ford Motor Company is America's one of the largest car manufacturer and seller. In year 1987 it faces an external business environment change in the form of new warranty policy announcement by its major competitors General Motor, which changes the current philosophy of warranty in U.S car market. This policy change may have implications not only on Ford’s sales and market share but also on various departments within organization (such as manufacturing, quality assurance, parts and service, and extended service plans) and their dealer network. In answer, Ford executives have to respond through a best suitable course of action by carefully analyzing the current market variables.
Changes in the business environment created both opportunities and threats for Ford’s strategic development. The organization improved its strategic capabilities while witnessed and coped with the forces of comparative market continually result into:
• Build the business
• Development of strategic capabilities that move the organization forward
• Improvement of the ways of organization in which it creates quality products and Increases sales and profit in existing markets with a view to offering its customers better service
This case study analysis illustrates how Ford, analyzed its business operations and market performance, moved its business forward by choosing an appropriate strategy for warranties and services.
Competitive forces that shaped the Ford’s strategy:
Ford was founded in the USA in 1903. In addition to facing strong Macro Enjoinment forces like 1970s economic recession and U.S. car market depression in 1980s, in highly competitive market it also kept on facing pressure due to competitive forces of market that contributed shaping organization’s strategy. By 1983, market however started swift recovery and 1986 Ford’s sale and net profit was highest in

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