...Four Season Goes to Paris Four Seasons is one of the biggest midsized luxury hotels in the world. Although it is Canadian-based, it currently operates across different continents. Despite the fact that they operate in different parts of the world, they are known for its high standards of quality and providing good experience. Wherever they operate they bring their corporate culture, traditions and standards with them. Sometimes it is difficult to come and implement your corporate culture, because people are different, cultures are different, and lastly laws and regulations are different. Four Seasons faced these problems when trying to launch their hotel in Paris. When entering hotel market in Paris, Four Season faced number of problems both legal and cultural. France had its own laws regarding working hours, hygiene issues, and French people had their own moral, culture, attitude toward work, which differed from North American one. For a building they chose the building of old “George V” hotel. They tried to keep outside façade and change inside a bit. According to French hygiene laws, trash and food had to be carried via different corridors and elevators. Because of that Four Seasons had to create additional ways just for food and trash. “Right to light” law, which stated that each employee must work at least several hours a day by the window. Four Seasons management had to arrange schedules so that, no one was working all day in the basement. ...
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...critically analyse the implications of human resource practices in the Four Seasons brand. Unless diversity is supported, discrimination can appear in some cases, having a negative effect on the running of the business. Also, working in groups makes a great contribution to the company’s performance, allowing creativity to be put into practice. Leadership is the greatest issue, as it can make the difference. Following a vision of his own, the leader can influence each department and also control staff’s and customer’s emotions as they represent the key to a better reputation of the brand. Lastly, a personal reflection upon the workshops was written, illustrating the fact that they represent a better command of the subject. 2. Diversity and Groups Nowadays, managing a hotel brand is done with the help on diversity management (Mor Barak, 2005). There exist four magnitudes of diversity: tenancy, age, sex and race. After a study conducted by Ely (2004), race and sex are not irrelevant to performance, as opposed to tenancy and age which are judged by experienced staff who believe that wisdom comes with age. Cooperation and teamwork represent the key to the issue. Banks in the USA developed diversity education programs where employees were stimulated to work with the ones they did not accept, results being highly positive and thus leading to a better collaboration in the at near future (Ely, 2004). For the Four Seasons brand, extensive research needs to be carried out, starting with the...
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...Running head: CASE STUDY ANALYSIS PART A: “POWER PLAY FOR HOWARD” Case Study Analysis Claire Henry, Kathy Addison, Jeremy Seay, Jacinta Little MGT/445 August 13, 2010 Case Study Analysis Negotiation is a mutual place where conflict management and conflict resolution takes effect. For example, Juwan Howard was only 23 years old, when he was drafted into the National Basketball Association. Juwan was known for a hard working man, which acted responsibly with dignity and class, off the basket ball court and everywhere. During 1996 and 1997 in his sophomore season, besides becoming a Superstars, he was the highest paid basketball among other players, but the NBA voided his contract soon after. Howard had no choice but to return to the Bullets, signing a contract for seven-year that was worth $100 million. During this case study, the learning team B will evaluate the costs, benefits and risk of negotiation from the perspective of all parties associated with the case study analysis of “Power Play for Howard”. Case Summary The Miami Heat felt that having Juwan Howard on their team would take them to victory since they had not win for the last 6 years. Juwan Howard talent would definitely increase the chances of having a good year in winning. However, keeping Alonzo Mourning another talented player was important to the team also, therefore, Riley promised him “ to make him the highest paid player on the team” which conflicted with Howard’s contract. The NBA...
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...Infectious Disease Case Study Dr. Wendy Good HSA 535: Managerial Epidemiology January 23, 2013 Introduction “Infectious diseases have probably been in existence as long as plants, animals, and humans have inhabited the planet” (Fleming, 2008, p.17). This case study will identify the transmission and symptoms of the flu, treatments that are currently available and how the organization can help mitigate the spread of this disease, develop four (4) questions or concerns that leadership in the organization will ask in regard to possible side effects of the treatments, propose three (3) lessons that have been learned from past flu seasons that will underscore the importance of preparing for the upcoming flu season and why these lessons are beneficial, propose two (2) recommendations to leadership on how to cope with the shortage of the flu vaccine, and compose an infection control policy for the local community. Identify The Transmission And Symptoms Of the Flu, Treatments That Are Currently Available, And How Your Organization Can Help Mitigate The Spread Of This Disease Influenza is a contagious respiratory illness caused by flu viruses and is often called flu. Flu is not a cold; it can be mild, severe and sometimes often results in death. When people got flu, they feel the following symptoms: • Fever or feeling feverish/chills • Cough • Sore throat • Runny or stuffy nose • Muscle or body aches ...
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...Infectious Disease Case Study Due Week 3 and worth 150 points You have been assigned the responsibility of updating your organization’s leadership on what should be done for the next flu season. Recent reports from the CDC have indicated that due to shortages in the flu vaccine, 50 percent of the population who are at risk of contracting the virus will not receive the inoculation for several months. Prepare a report that you will submit to leadership regarding the points outlined below. Use the Internet to research current health care industry data on “Influenza” current trends, treatments, and protocols to assist you in preparing the report. Prepare a four to eight (4-8) page report in which you: Identify the transmission and symptoms of the flu, treatments that are currently available, and how your organization can help mitigate the spread of this disease. Develop four (4) questions or concerns that you anticipate that leadership in your organization will ask you in regard to possible side effects of the treatments. Provide the rationale behind your four (4) questions. Propose three (3) lessons that have been learned from past flu seasons that will underscore the importance of preparing for the upcoming flu season and why these lessons will be beneficial. Propose two (2) recommendations (and your rationale) to leadership on how to cope with the shortage of the flu vaccine. Compose an infection control policy for the local community. Use at least four (4) quality...
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...Abstract The research study was interested in determining whether extending the regular season of the National Football League (NFL) would be agreeable to NFL players and fans. The problem exists because the NFL owners are pushing for a season extension, but also want to consider how this will impact the players. Surveys were distributed to collect data for this important topic. It was concluded that neither fans nor players want to extend the season, and it is hopeful that these results will be provided and taken into consideration before the owners make a final decision. More of the Same Game Every year professional football keeps lovers of the game on edge, as fans watch a 16-game regular-season in anticipation of the big finale, the Super Bowl Championship. The football schedule consists of four pre-season games and 16 regular-season games. Roger S. Goodell, Commissioner of the NFL, has proposed shortening the pre-season by two games, thereby extending the regular season from 16 games to 18. The proposal by the commissioner has caused controversy between the NFL and the National Football League Players Association (NFLPA). With an extended season, probabilities exist that players will sustain more injuries and share less of the revenues from the games. Regardless of the threat of a strike by the players, Goodell and the NFL plan to extend the regular season schedule beginning with the 2012 season. Will the NFL approve shortening pre-season by two games and extending...
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...here are basically three categories of chemicals normally functioning in the body—elements, inorganic compounds, and organic compounds: {draw:frame} Elements are components of all chemical compounds. Of the 92 naturally occurring elements, only 20 are normally found in the body. Seven of these, carbon, oxygen, hydrogen, calcium, nitrogen, phosphorous, and sulfur make up approximately 99% of the human body weight. In most cases, the elements are components of inorganic or organic compounds. In a few cases, however, elements themselves may enter into chemical reactions in the body, e.g., oxygen during cell respiration, sodium in neurotransmission, and arsenic and lead in impaired mitochondrial metabolism. Inorganic compounds are important in the body and responsible for many simple functions. The major inorganic compounds are water (H2O), bimolecular oxygen (O2), carbon dioxide (CO2), and some acids, bases, and salts. The body is composed of 60-75% water. Oxygen is required by all cells for cellular metabolism and circulating blood must be well oxygenated for maintenance of life. Carbon dioxide is a waste product of cells and must be eliminated or a serious change in pH can occur, known as acidosis. A balance in acids, bases, and salts must be maintained to assure homeostasis of blood pH and electrolyte balance. Organic compounds are involved in nearly all biochemical activities involved in normal cellular metabolism and function. The mechanisms by which xenobiotics...
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...previously noticed forecast errors are not inexpensive and must determine the sales forecast for 2008 based on the sales from the previous four years (2003-2007) as precisely as possible. After running the following methods: Holtz-Winters Additive Model, Regression with Times Series, Regression with Economic Factors, and Holtz-Winters Multiplicative Model. Built on the data and error the most appropriate method of forecasting is Regression with Economic Factors. According to this model, sales for the year 2008 will decrease significantly, which may be result in recession. Consequently, it is best that Auto Parts plan efficiently with the available resources to prevent any possible loss of revenue. Background Forecasting is a preparation disposition that aids organizations in its endeavors to survive the uncertainty of the future, relying primarily on data from the past and present and study of trends. Most companies essentially strategize their budget by analyzing the information provided to their organization’s forecast. Companies that prepare for the future by using the forecasting method are less likely to encounter losses even though forecasts are not always 100% accurate. But they still provide management with a greater indication of what can be avoided or used more/less based on previous trends and losses. In the Auto Parts forecasting case, Ted the director of marketing a large manufacturer of spare parts for automobiles understands the consequences of forecasting errors...
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...Skyview Manor This case study is set in 1962 in rural Vermont. The Skyview Manor is an old, but wel/maintained property that has changed ownership several times over the years. It has no restaurant or bar. It is positioned as a mid-price, good quality "destination" resort hotel. The Skyview Manor is open only during the skiing season. It opens on December 2 and closes the last day of March. The ski mountain that it serves operates on a permit from the state which allows only 120 days of operation per year. Each of the 50 rooms in the east wing rents for $15 for single occupancy or $20 for double occupancy. The west wing of the hotel has 30 rooms, all of which have spectacular views of the skiing slopes, the mountains, and the village. Rooms in this wing rentfor $20 and $25 for sitigle or double occupancy, respectively. The average occupancy rate during the season is about 80% (typically, the Hotel is full on weekends and averages 50 to 60 rooms occupied on week nights). The ratio of single versus double occupancy is 2:8, on average. . Operating results for the last fiscal year are shown in Exhibit 1. Mr. Kacheck, the manager of the hotel, is concerned about the off-season months, which show losses each month and reduce the high profits reported during the season. He has suggested to the owners, who acquired this hotel only at the end of the 1961 season, that to reduce the off-season losses, they should agree to keep the west wing of the hotel operating year-round. He...
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...noopurJournal of Fashion Marketing and Management Emerald Article: Postponement and supply chain structure: cases from the textile and apparel industry Hassan Chaudhry, George Hodge Article information: To cite this document: Hassan Chaudhry, George Hodge, (2012),"Postponement and supply chain structure: cases from the textile and apparel industry", Journal of Fashion Marketing and Management, Vol. 16 Iss: 1 pp. 64 - 80 Permanent link to this document: http://dx.doi.org/10.1108/13612021211203032 Downloaded on: 19-12-2012 References: This document contains references to 19 other documents To copy this document: permissions@emeraldinsight.com This document has been downloaded 704 times since 2012. * Users who downloaded this Article also downloaded: * Hassan Chaudhry, George Hodge, (2012),"Postponement and supply chain structure: cases from the textile and apparel industry", Journal of Fashion Marketing and Management, Vol. 16 Iss: 1 pp. 64 - 80 http://dx.doi.org/10.1108/13612021211203032 Hassan Chaudhry, George Hodge, (2012),"Postponement and supply chain structure: cases from the textile and apparel industry", Journal of Fashion Marketing and Management, Vol. 16 Iss: 1 pp. 64 - 80 http://dx.doi.org/10.1108/13612021211203032 Hassan Chaudhry, George Hodge, (2012),"Postponement and supply chain structure: cases from the textile and apparel industry", Journal of Fashion Marketing and Management, Vol. 16 Iss: 1 pp. 64 - 80 http://dx.doi.org/10.1108/13612021211203032 Access...
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...communication skills (and the questions you are asking will test how the candidates have demonstrated this in the past). Part 1 Customer service manager: Job description Customer service managers ensure that the needs of customers are being satisfied. Their aim is to provide excellent customer service and to promote this idea throughout the organisation they work for. Introduction of Four Season Hotel Elegant, stylish and simply grand, the Four Seasons Hotel is arguably the leading Sydney 5 star hotel overlooking Circular Quay. The Four Seasons Hotel is where people want to stay for the views, the service and the sheer opulence of the suites. With 531 guest rooms, a world class restaurant, grand ballroom capable of seating over 600 guests and an ambiance of vibrant sophistication, you will want for nothing while enjoying privacy on a level usually reserved for royalty. The Four Seasons is among the very best hotels in Australia. It has approximately 500 employees including housekeeping staff, kitchen, security, barista, room service and maintenance etc. Manage the Marketing Process Case study Houzit Marketing Management plan 1. Marketing activities Marketing objectives The market for home-wares in Brisbane is estimated last year at $175 million per annum with an anticipated growth rate of the percent in the coming year. Here I outline the following marketing objectives: 12% market share (up from 11%)...
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...actually much larger than many people think, with shows such as COPS, Jerry Springer, and Jeopardy also fitting into the reality television genre. As reality television becomes more and more popular, a disturbing trend has emerged in the way the participants of the shows are portrayed. Many reality television programs use different techniques to portray “characters” that are made to be stereotypes of a certain demographic. Race, ethnicity, gender, sexual orientation, age, and many other characteristics that make up a person have been and are being stereotyped in reality television programs. In some cases, people are cast to be in the show because they satisfy a certain stereotype. In other cases, people are made to be more exaggerated representations of their demographic through editing and instructions from producers on how to act while in front of the cameras. This study will try to determine the reasons behind this phenomenon. REVIEW OF THE LITERATURE Many reality television program producers have admitted to selecting certain people out of the large number of possible candidates to fill certain roles (Roscoe, 2004). Some producers cast one person to cause conflict and drama with another person on the show. This could be through conflicting personality types, where both person A and person B have Type A personalities, causing them to both want to be in...
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...“Due to the size of the continent, there is not one single seasonal calendar for the entire continent. Instead there are six climatic zones and this translates as two main seasonal patterns.” This means that the seasons are opposite in Australia compared to other countries. The Giver is a book about what everyone believes is a eutopia. The story follows Jonas in his adventure to find his place in the community. The problem is many things are restricted, the climate is controlled and regulated so no one can experience seasons, temperature or even rain or snow. The natural climate provides many benefits and should not be controlled in The Giver or our world. To begin with the seasons change provides many benefits to everyone’s overall health. During spring “The longer days, fresh outdoors, and warmer temperature can help you experience more enjoyment while feeling less stressed.” (medicalert) Multiple studies have shown that people become more happy and joyful in the spring, there are also less cases of depression. The body naturally reacts to the time of year and reacts differently to each season. In The Giver there is climate control throughout the entire community, which prevents differences between times of year. (Lowry) Without the seasons the...
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...' Academy ol Management Executive, 2002, Vol. 16, No. 4 Four Seasons goes to Paris floger HalloweU, David Bowen, and Carin-Isabel Knoop Europe is different from North America, and Paris is very different. I did not say difficult. I said diffeient. —A senior Four Seasons manager Executive Summary Four Seasons Hotels and Resorts opened its first French property in 1999. This article presents that opening as a case study to illustrate a perspective on how a company with a strong and highly successful organizational culture might approach a new national culture when that cuhure is both distinct and intense, as is the case in France. Managers can henefit from the case by understanding this approach to organizational and national culture, which the authors believe represents a useful framework for global management. The article begins with a discussion of the linkage between corporate cuifure and competitive advantage for service organizafions. It then describes the corporate support structure and the philosophy that Four Seasons developed over two decades to support its international expansion and to manage the type of challenges its French property posed. Finally, it describes how the firm went about transforming that property into one of its crown jewels. The Linkage Between Service Culture and Competitive Advantage The enduring success of service organizations such as Southwest Airlines, The Walt Disney Company, Wal-Mart, and USAA (among others) is frequently ...
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...ACE Challenge 2015 Amazon Confidential Preliminary Round: ACE Case Breakers Case Study: Operations Introduction It is a bright autumn morning in 2205 and Gaurav Maurya, SVP – Amazon Enceladus1, is gazing outside the window and reminiscing about how Blue Origin2 had transformed Enceladus into a bustling human colony in a short span of 50 years, much like some of the developing countries back on Earth. Also, continuing Amazon’s legacy, Amazon.en has become Enceladus’s most customer-centric company in a short span of one year and customers love to buy all sorts of products on it every day. Gaurav is scheduled to meet the Board of Directors back on Earth in 3 days to present the first year report. For this meeting, Gaurav has decided to focus on operations, and on how different verticals within operations are helping raise the bar on customer experience. Gaurav enlisted four of his team members to share their stories. As Gaurav prepares for the meeting, he has asked you to take a look at the reports that his team has put together and help him answer some open questions and come up with fresh ideas on how to solve the problems. Scenario 1: Like on Earth, Amazon’s goal is to offer Enceladus’ largest selection on Amazon.en. Deonn, who recently joined Amazon.en wants to accelerate the addition of new products in the catalogue. While Amazon already provides tools for vendors to submit their items in the catalogue, the error rate remains high. On an average, vendors...
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