Fran Hayden Jones Case Study

What are the main issues in the case?

Dairy Engineering showed a serious lack of communication among employee’s, from Fran’s experiences working for the company we have been able to gather that employees feel mistreated by managers, while managers are unable to communicate effectively. Organizational commitment is a large factor influencing the flaws in this companies ability to have a positive work environment. Employees are easily becoming stressed which is having a direct impact on their effectiveness, and their roles are not specifically outlined for them.

Why did the problems/ issues occur?

Continuance Commitment: Continuance commitment is the view that the employee is only attached to the company because of money motivation, and if they were to leave it would be costly to that employee; therefore the employee continues to work although they may be dissatisfied. In this particular case Fran is over her head in student debt and simply cannot afford to begin looking for another job. Although she is frustrated with the lack of communication from management and by the way she is treated by her managers she continues to work in her position working towards paying of her student debt, Fran is demonstrating continuance commitment.

Task Identity: In this case, it is evident that Fran task identity is very inaccurate, along with the other employees at Dairy Engineering. The first flaw in task identity is that of the recruiting department; when Fran came for her first day of work it turned out the job she had accepted did not actually exist, resulting in her placement in the MIS (management information systems) sector of the company. Although Fran understood what the MIS sector was responsible for, she was never assigned to a specific role in the department, and she was continuously finding herself with no work to do and