Free Essay

Frequent Fixer

In:

Submitted By bballchk
Words 436
Pages 2
Case 02-3 Frequent Fixer

Frequent Fixer is a heavy equipment manufacturer. Frequent Fixer’s accounting policy for the accrual of the costs of product recalls consists of two methods. The first is the accrual of “small campaigns” that are subject to a threshold of $100,000 (total campaign costs per product). Small campaigns are estimated and recorded together with the warranty reserve at the time of sale, since all payments related to such campaigns are expected to fall within the warranty period. The second is the accrual of “major campaigns” when announcement of the recall campaign is made. A major campaign involves consideration of numerous variables (for example, the number of defect occurrences, public safety issues, public relations concerns, evaluation of potential litigation, and so forth) and requires management approval prior to being announced.
As part of a review of its accounting policies, Frequent Fixer began an internal evaluation of its product recall costs and its ability to reliably estimate and record product recall costs at the time of sale. The following summarizes the costs of announced product recall campaigns by Frequent Fixer in recent years: 1995 $ 8,000,000
1996 $ 11,500,000
1997 $ 15,500,000
1998 $ 20,000,000
1999 $ 32,000,000
2000 $ 50,000,000

From the data above, Frequent Fixer identified that the frequency and size of product recall campaigns, either voluntarily or mandated by industry regulators, have increased significantly in recent years. Frequent Fixer believes that the increased frequency and costs of product recall campaigns are the result of increases in regulatory activity, the focus on customer satisfaction, and the competitive pressure to perform outside of the contractual warranty coverage period.
As a result of the internal evaluation, Frequent Fixer is proposing to change its accounting policy for major campaigns to recognize a liability at the time of sale to be consistent with small campaigns. Frequent Fixer believes the change in the business environment (i.e., the increased frequency and costs of product recall campaigns), better information, and more experience (historical data) now available allows management to estimate with reliability the costs of future product recalls at the time of sale. Frequent Fixer further believes that an estimate of future product recall costs based on historical experience can be actuarially supported and has engaged an actuary to perform such an analysis. (This is similar to a warranty reserve, self-insured product liability reserve, or incurred-but-not-reported (IBNR) claims reserve.) Frequent Fixer believes that recognizing the costs of product recall campaigns in the period of sale is a preferable

Copyright 2002 Deloitte Development LLC All Rights Reserved.

Similar Documents

Premium Essay

Walmart Customer Loyalty Program

...Walmart Customer Loyalty Program Save Money, Live Better, Reward Yourself! Travis Godderidge Rick Hayes Darrell Johnson Chad Mikels HBM 581 Services Management Section 2 Team 5 February 24, 2013 [Type  text]         Table of Contents Executive Summary Background Research Companies researched, program names and descriptions Description of the Proposed Program Company overview Target customers Suggested Program Names Features and Benefits Terms and Conditions Duration of the Program Initiating and Marketing Tracking Device for Customers Estimates costs to implement and sustain the loyalty program Summary and Recommendations References 1     2 3 8 9 9 9 10 11 12 13 14 15 16     Executive Summary In the fierce world of global discount retail competition, differentiation is critical to long term success and survival. Walmart was founded on the differentiating factor of the lowest prices for the highest quality products. While this has served Walmart well and will continue to do so with global sourcing and supply chain management to secure the best products at the best prices, an expansion of the services provided to the customer and the ability to obtain demographic spending information and trends will prove invaluable to Walmart’s continued success and rapid global expansion. Additionally, programs that help retain customers once the customer has entered the store will increase market share more rapidly and increase...

Words: 4862 - Pages: 20

Premium Essay

Classic Airline Marketing Solution

...Marketing Solution MKT/571 Marketing April 25, 2011 Dr. Bea Bourne Marketing Solution Classic Airlines, one of the largest airlines in the country, “commands a fleet of more than 375 jets that serve 240 cities with over 2,300 daily flights” (University of Phoenix, Classic Airline Scenario, 2011) and has gained 32,000 employees with earnings of $8.7 billion in sales. September 11, 2001 was the start of the economic crisis for the airlines, along with the rising costs of operations. Classic Airlines has internal and external factors, which also contribute to the airline’s crisis. Addressing the crisis, Classic Airlines should consider using a ten-step basic problem-solving method as well as seek suggestions from the airlines internal and external resources. Define the Problem The first step in the method is defining Classic Airlines problem by determining the purpose of the project. Classic Airline’s shares are declining even though the airlines still earn a profit. A problem found is Classic Airline’s reward program offered to customers has declined, which could be because the customers are traveling less because of the economic times or the customers are traveling on other airlines. The decline could also be linked to the lack of customer satisfaction. Employee morale is another contributing factor to the airlines problems. The morale has decreased because of the September 11, 2001 attacks, referred to as 9/11. After 9/11 the airline was criticize...

Words: 2193 - Pages: 9

Premium Essay

Clasic Airline and Marketing

...effect it has on the industry. In the past year Classic has experienced a 10% decrease in share process and the rising cost of fuel and labor have limited the ability of Classic to compete for frequent fliers. Classic will obtain answers regarding the Frequent Flier Program from the customers. Interviewing of current members of the reward program will allow Classic to gather information about customer satisfaction. The feedback received from this interview showed that Classic will need to update the current reward program specifically the rules for redemption. Classic Airline wants passengers’ activity to increase in the reward program and to attract potential customers. Development of a marketing plan that focuses on the needs of the customers while allowing the airline to increase profits and attract new customers could be beneficial to Classic Airline, Market-oriented planning strategic planning is the managerial process of developing and maintaining a viable fit between the organization’s objectives, skills, and resources and its changing market opportunities” (Kotler & Keller, 2006, chpt 1., p. 23). Classic Airlines’ key to success is to reconnect with their customers. Classic made amazing advancement by using customers’ interviews and could add value to the Frequent Flier Program and its customers. The information obtained from the customers, Classic could focus...

Words: 428 - Pages: 2

Premium Essay

Wyndham's Byrequest Program - Value Proposition

...that indicate that Marriott Hotels and Resorts had the highest occupancy rates in the surveyed years 1997-2001 (Case Exhibit 5) and had the highest percentage of people with incomes exceeding $50,000 per year who preferred the Marriott brand over hotel/motel brands in 2000 and 2002 (Case Exhibit 6). Also, the target market can be defined as "the average upscale traveler who, on average, takes 12 to 14 trips a year", corporate travelers in particular (Case Page 13), as it is the business traveler who usually is the primary decision maker for business trips (Case Exhibit 6). The point of parity between Wyndham's ByRequest program and the Marriott Rewards program is that both reward guests for their frequent reservations and brand loyalty with a free membership and perks such as frequent flyer miles and special offers. However, it is the points of difference between the ByRequest program and the Marriott Rewards program that really adds significant benefit to Wyndham's value proposition. Where Marriott Rewards program offers points to guests which can be accumulated to be...

Words: 742 - Pages: 3

Premium Essay

Classic Airlines Issues

...Running Head: Issues and solutions for Classic Airlines. Investing for the future: Issues and Solutions for Classic Airlines.             The purpose of this paper is to explore the current situation at Classic Airlines, define issues hindering performance, and suggest solutions. The initial step in the process is identifying key challenges and their roots within the company. Current State of affairs Classic Airlines and industry             The world’s fifth largest airline, Classic Airlines holds a fleet of more 375 jets that serve 240 cities, with more than 2300 daily flights. Since its inception, 25 years ago, Classic has grown to an organization of 32,000 employees, last year; it earned the low profit of $10 million on $8.7 billion in sales.   Key Challenges             Although Classic Airline has been profitable, profit margins have been small and continue to show signs of weakness. After a thorough examination of the company’s standings, we found a few critical issues which must be dealt with immediately to save the company from further deterioration. Classic has been effected by the challenges that plague today‘s airline industry, the travel downturn that resulted following the events of September 11, and the rising cost of fuel. However, Classic Air is suffering more losses due to the internal problems that plague the company, specifically the guest relations division; here are the key problems that plague Classic Air: • Experienced a...

Words: 1500 - Pages: 6

Free Essay

Aeroplan Strategic Implementation

...Company Background Aeroplan is a leading partnership loyalty program situated in Canada, and is owned by Groupe Aeroplan Inc. It is the prominent loyalty management organization in the world. The head offices for Aeroplan are situated in Montreal, Toronto. It also has two call centers, one in Vancouver and the other in Montreal. Aeroplan started as a promotional tool for business travelers for Air Canada in 1984. After a period of one year, the organization had amassed about 100,000 regular flyers. In 2004, Aeroplan adopted its own identity separate from Air Canada, and it emerged as the leading loyalty initiative in Canada (Boer & Gudmundsson, 2012). In 2008, Aeroplan converted its Income Fund to growth oriented, which is a worldwide loyalty management organization referred to as Groupe Aeroplan Inc. In 2009, Air Canada transferred its Vancouver and Montreal call hubs to Aeroplan. This move made approximately 800 agents who were affiliated with the CAW Union to join around 350 employees who used to serve as administrative staff at Aeroplan. As a result, the company was forced to adopt a key culture change in order to cope with the workers who previously worked for Air Canada. Presently, Aeroplan has around 4 million members who are awarded air miles based on the widening network that comprises of about 150 brands in the retail, financial and travel industries (Boer & Gudmundsson, 2012). The mission for Aeroplan is to stimulate the loyalty of its associates and partners,...

Words: 6421 - Pages: 26

Premium Essay

Bsa 375 Team Project

...Requirements for Kudler’s Fine Foods Frequent Shopper Program Daniel W. Burgess, Richard Rives, Darrell Crosson, Warren Johnson, and Antoin Jenkins Axia College University of Phoenix Requirements for Kudler’s Find Foods Frequent Shopper Program Introduction In an effort to maintain a competitive edge in the gourmet food industry, Kudler Find Foods will implement changes to the company’s infrastructure and overall networking capabilities to create a shopping program for our dedicated customers. A system analysis team has been created to meet this challenge led by Daniel W. Burgess, Vice President of Operations, Richard Rives, Director of Information Technology, Darrell Crosson, Director of Human Resources, Warren Johnson, IT Specialist, and Antoin Jenkins, Program Coordinator. The goal of the project is to provide our customers with the best processing methodology to complete error free transactions; generate feedback from users; and address any issues from customers by upgrading our customer service operations. The scope of the Frequent Flyer Program (Service Request Form, SR-kf-013) will entail low-level processes that focus on the business aspects of our IT department and the processes that involve a RAD (Rapid Application Development) system. The program will be able to operate on a global scale with operations in Asia, China, Japan, and South America. Upgrades to our systems will represent different approaches that streamline and improve the system...

Words: 5209 - Pages: 21

Premium Essay

Classic Airlines Problem Solution

...all sectors. Consumer confidence also appears to be reducing. Classic’s declining Classic Rewards program measured a 19 percent decrease in the number of Classic Rewards members, and 21 percent decrease in flights per remaining member (Simulation, 2009). This gives Classic Airline an opportunity to identify their program and come up with solutions such as an alliance with another company and/or beef up their Customer Relationship Management (CRM) program implemented four years ago. In addition, the raising cost, particularly of fuel and labor has limited Classic’s ability to compete for the valued frequent flier. To alleviate this problem, Classic’s Board of Directors recently mandated a 15 percent across-the-board cast reduction (Simulation, 2009). Although Classic has charge the company to implement a cost reduction, they must still find a way to increase its frequent flier program with methods that will demonstrate a measurable return on any investment. Stakeholder Perspectives/Ethical Dilemmas Classic stakeholder perspectives are to increase profitability and market share. It must also...

Words: 1163 - Pages: 5

Premium Essay

Business

...Classic Airlines marketing solution Classic airlines is one of the biggest airlines and instructions a fleet of more than 375 jets that assist 240 towns with over 2,300 every day air journey. They extend to be a moneymaking business, but with increasing overhead charges and the present state of the finances, classic airlines have known-how some set back. Numerous interior and external stresses assist to Classic Airlines present crisis. In alignment to address this urgent position, Classic Airlines should use the rudimentary difficulty explaining method. They should furthermore utilize their interior trading assets and discover external trading choices to find a moneymaking solution (Arnoult, 2004). These few of the challenges faced by airline managers are also affecting the Classic Airlines. Classic Airlines is one of the worlds fifth largest with more than 2,300 flights daily to and from almost 240 cities in the world. They only earn about 0.1 percent net profit from their sales revenue of $18.7 billion Classic Airlines is operating with a very thin profit margin, which is not very sustainable in the end. A very low profit margin is insufficient for the airlines it makes it hard for them to have an up keep in their competitiveness. Unfortunately, like any other industry, the stock prices of airlines are directly impacted by the airlines ability to accrue money or design wealth for its stockholders. This paper will evaluate and analyze the issues faced by Classic Airlines...

Words: 1764 - Pages: 8

Free Essay

Satire

...Satire In regards to authorization for the war and the continuation of the war in both Iraq and Afghanistan some argue it should end, arguing that it is bankrupting our country, the trillions of dollars we are spending to prolong this war will be a burden of debt left to our great-great grandchildren to deal with. They say that it is paralyzing our volunteer military with repeated, unnecessary tours of duty, saying that it is needlessly killing and maiming our young people. Others may bicker and dispute that the United States should not be in the Middle East because it is a civil war that is being fought, and we cannot resolve a conflict that has been going on for thousands of years. I find myself in the utmost disagreement with those positions. I mean where else could any one nation hope to send it's young to get a world view than a far distant mountainous or Desert region that is geographically isolated as well as culturally. By continuing the wonders of this endless war effort our politicians and their supporter are actually enriching our nation's youth with exposure to other cultures while simultaneously letting them revisit history. The critics of these amazing little countries that have tied up so much time and resources of much of the world's nation building efforts in history is in fact a walk backwards in time all by themselves. This experience that is offered to our young adults is very enriching in its own way. Where else could we ship self absorbed teens...

Words: 517 - Pages: 3

Premium Essay

Classic Airlines

...Classic Airlines: The Situation University of Phoenix MKT/571, Marketing Classic Airlines: The Situation Problem Solution: Classic Airlines In order for Class Airlines to overcome its current conditions, the company must undergo a very structured problem solving process. The nine-step problem solving process is just the process that Classic Airlines need. The nine step process consists of the following: • Step 1: Describe the Situation, o Involves identifying key concepts, issues, and opportunities in order to determine the overall focus of the project (McNeese, 2004). • Step 2: Measure the Problem, o Requires that baseline data be collected on the present processes and that the problem be observed and analyzed from a broad perspective so that many problem solving possibilities may be examined (McNeese, 2004). • Step 3. Set End-Goals, o This step will help provide vision and direction and help make choices as to which path Classis Airlines should take (McNeese, 2004). • Step 4: Identify Alternative Solutions, o Allows Classic Airlines the opportunity to look at other companies as benchmarks in order to develop techniques that will help the company conquer disadvantages (McNeese, 2004). • Step 5: Evaluate Alternatives/Strategies, o Allows Classic Airlines to examine the best strategy that will solves the company’s current problems and avoid future occurrences (McNeese, 2004). • Step 6: Identify and Assess Risks, o Allows Classic Airlines to develop...

Words: 1367 - Pages: 6

Premium Essay

Air Asia

...Air Asia Case: Q 1) Comment on business level strategy adopted by Air Asia? How has Air Asia achieved cost leadership?  Answer 1) High aircraft utilization: Air Asia uses the aircraft in very high frequency and high turnover of flights; these add value to customer convenience and enable low cost. Air Asia has the fastest turnover in its region; is 25 minutes. a) Low fare no frills: Air Asia does not have frequent flyer miles program and private airport lounge. No free foods and beverages even snack in flight, additional meal and service required passenger to pay more. b) Point to point network: All Air Asia both short-haul (4 hours or less radius) and medium to long-haul are non-stop flight, by doing that; save human recourses cost, facilities cost, airport cost, etc. c) Air Asia changed all existing old aircraft Boeing B737 with Airbus A320, which has more capacity, more efficient fuel-consume and cost-efficient. d) By utilizing homogeneous aircrafts, the company is able to save human resources cost and reduce spare part stocks. These strategies have brought Air Asia as the lowest-cost airline in the world, with a cost/ASK (available seat kilometer) of US3.67. This great achievement was achieved without compromising safety. Air Asia’s highest priority is safety of all the operations. To keep the aircraft in best condition Air Asia partnered with the best maintenance provider. e) Air Asia R&D not only works on the aircraft utilization but also...

Words: 821 - Pages: 4

Premium Essay

Classic Airlines

...Classic Airlines and Marketing When a company facing a global downturn, it will try its best to survive and still make a profit. Classic Airlines has been struggling with many problems from both internal and external factors (University of Phoenix, 2011.) Gathering information from internal record and utilizing the marketing intelligence system should reveal the challenges that the Classic Airlines’ management team is facing. By conducting environmental scanning, the marketing managers should identify the areas for improvement. Collecting Information Collecting information is a challenging task that the decision-maker should understand that it is imperative to obtain all crucial info that have the most impact to the company’s operation. Two main categories are the internal records and the marketing intelligence system. Internal Records The manager can collect this internal data from the company’s database. Each department should have records of its past operations such sales, revenues, debt, costs, and product life cycle (Kotler & Keller, 2006.) Conducting general interviewing with employees is another way to gathering some informal information. The management of Classic Airlines should examine the data neutrality to determine appropriate course of actions. Employees’ morale. Many employees complained that they have read the negative reports from public media about declining sales and industrial uncertainty. Consumer confidence. The Classic Airlines...

Words: 662 - Pages: 3

Premium Essay

Frequent Flyer Miles Example

...Frequent Flyer Miles Essay The new policy with regards to frequent flyer miles has upset many employees at our office. This might take its toll on their performance and overall satisfaction levels at work. Therefore, in the interest of our employees as well as the company, I would request you to kindly reconsider the new policy. The job of a typical travelling-employee entails stress and additional time owing to the frequent travels. Frequent Flyer Miles has been a great incentive so far to make the trips worth the effort. In fact, it was listed in the top five most valued benefits of this kind of a job. Withdrawing this benefit might affect the satisfaction levels of the employees and in turn, the profitability of our office. Coordinating and monitoring the new policy involves additional resources from our office. With the last year’s reduction, the administrative staff feel’s already overworked. Handing over the new policy’s additional duties would further decrease their morale. On the other hand, hiring a part-time person would barely offset the cost-savings resulting from the new policy, thereby defeating its purpose. The airline policy with regards to listing a company for the Frequent Flyer Miles is specific to the carrier, and is subject to change. A source, I spoke with, revealed that Northwestern, the major carrier out of Detroit, might change its policy and thereby not allow the listing of a company. Moreover, frequent flyer miles might not be honored during...

Words: 275 - Pages: 2

Free Essay

Life Defining Moments

...Life Defining Moments My friend & I were in the car, on our way to Glorietta 4 to catch movie with the rest of the group. She then asked me if some life-defining moments ever occurred. I wasn’t sure what she was talking about & I didn’t have a quick answer for that. I remember her telling me that one of her life defining moments was looking at a framed picture by her bedside, a picture of her and her gorgeous boyfriend, her arms around his neck, in a candid pose. Or something like that. I remember laughing, sine I could have thought of that too. She then explained that a life-defining moment was something you’d like to happen in the future no matter how far-off or crazy it might be. It was like a goal of some sort, but it’s just something conjured up to tickle the imagination. We didn’t dwell on that for long, for the conversation reverted to Harry Potter’s new adventures and the movie that were about to watch that afternoon. I totally forgot it, until a kabarkada now based in Seattle shared her own life-defining moment through e-groups, after that friend of mine (whom I watched the movie with) shared a brand-new one. They were all seeing themselves as successful IT Professionals in power suits rushing from their pad to their office in Manhattan’s Upper West Side. They were either carrying Loius Vitton bags or their slim Compaq notebooks, while talking with a client on their top-of-the-line mobile phones and the, most expensive Armani shades protecting their...

Words: 1313 - Pages: 6