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Fresh Direct Case Study

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Submitted By tiffanytellez
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Summary:
FreshDirect was launched in July 2001 by Joseph Fedele and Jason Ackerman. FreshDirect is a New York City based online grocery store with a state of the art production center, top-notch personnel, leading edge manufacturing software, the highest standard of cleanliness, health & safety, and an informative and user-friendly website. System efficiencies include: a cost-effective operational design; no middleman; a central production and distribution location; well designed order and delivery protocols; and a policy of no slotting allowances. These system characteristics enable FreshDirect to maintain a high product quality while keeping product prices low, therefore their promise to grocery shoppers of “higher quality at lower prices.”
The website offers a broad selection of products along with information about the food and how it is sold. Products can be compared on taste, price, usage and nutritional information. Custom cuts and seasonings of meat can be ordered. Delivery options include direct to the home in New York City, or office and train parking lot access in the suburbs. The online segment of the grocery industry is a small percentage of the industry total. Despite a large potential target audience, the on-line segment has been slow to catch on. FreshDirect’s competition comes from traditional brick-and-mortar grocery chains and a handful of other on-line grocers in New York City. The challenge is to compete on price while covering the cost of selecting items in the store and delivering individual grocery orders.
As the online grocery market continues to define itself, FreshDirect’s challenge is to continue to innovate in product purchase, storage and distribution, and attract loyal customers while keeping costs down and quality up.

Situation Analysis:
Strength:
Strong brand: FreshDirect has established a powerful online grocery store

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