Electronic Commerce – as the use of the computer to facilitate all of firm’s operation.
Firm’s internal business areas; Finance, Human Resources, Information Services, Manufacturing, and Marketing.
Finance deals mainly with the Financial Community, Stockholders and Owners and firm’s Customer. Human Resources has special interest in the Global Community and Labor Unions. Information Services interfaces with hardware and software Suppliers. Manufacturing is responsible for dealing with the firm’s Suppliers, and Labor Unions. Marketing is primarily responsible for interfacing with the firm’s Customers and Competitors. All of the areas interface with the Government.

Anticipated Benefits from Ecommerce – Positive, Improvements, Advantage. 1. Improved customer service 2. Improved relationships with suppliers and the financial community 3. Increased return on stockholder and owner investments
Ecommerce Constraints – Limitations or Disadvantage. * High cost * Security concerns * Immature or unavailable software
The Pathway to Ecommerce – the planning stage for implementing the system to ecommerce.
Business Intelligence – background about the business – anyone in the organization must know everything about the business. Or in the other hand [BI] defined broadly to include information on all environmental elements.
Basic Intelligence Task
Collect Data – is the firm may acquire either Primary data [P] or Secondary data [S].
[P] – is gathered by the firms from the surveys. Ex. The firm’s marketing researchers conduct costumer surveys.
[S] – is gathered by someone else and made available to the firm.
Evaluate Data – all of the data, [S] as well as [P], should be evaluated prior to use to ensure its accuracy.
Analyze Data –
Store Intelligence – If the intelligence is purchased in a machine – readable form, such as a CD-ROM. Once in the