OPERA
Front Office - Computer Applications
Lecture:
1. Hotel - an establishment that provides lodging paid on a short-term basis. 2. Hotel Industry - is all forms of business relating to the provision of accommodation in lodging, food and drinks and various types of other services that are interconnected and form intended for the public service, both of which use the lodging facilities or who simply use the services or the production of certain of the hotel. 3. Types Of Hotel - Hotel operations vary in size, function, and cost. Most hotels and major hospitality companies that operate hotels have set widely accepted industry standards to classify hotel types. General categories include the following; * Conference and resort hotels often contain full-sized luxury facilities with full service accommodations and amenities. * Historic Inns and boutique hotels often contain luxury facilities of varying size in unique or intimate settings with full service accommodations. * Select Service * Limited Service * Extended Stay * Timeshare * Destination Club 4. Ratings and Classification - The star classification system is a common one for rating hotels. Higher star ratings indicate more luxury.
Other classifiers use diamonds instead of stars to express hotel ratings levels.
The common classification systems include letter grading, from "A" to "F", diamond or simply a "satisfactory" or "unsatisfactory" footnote to accommodation such as hostels and motels. Systems using terms such as Deluxe/Luxury, First Class/Superior, Tourist Class/Standard, and Budget Class/Economy are more widely accepted as hotel types, rather than hotel standards. 5. Hotel Organization - is a comprehensive plan by a hotel owner to define departmental activities and responsibilities. This structure brings order to every aspect of hotel operation from the